Camunda is a process orchestration tool designed to help organizations design, automate, and improve any process. Built for business and IT collaboration using BPMN and DMN standards, Camunda aims to enable seamless integration across endpoints to transform mission-critical processes.
$2
per month
Zapier
Score 8.9 out of 10
N/A
The Zapier Automation Platform designed to integrate data between web apps. It is scaled for small to mid-sized businesses, with a functional but limited free version of the program.
Camunda Platform is well suited for scenarios where there are different stages in a business flow and the flow is driven by user action at each stage. For example placing of an order on an ecommerce platform. Depending on whether user was able to make the payment or not the workflow would go to dispatch or retry stage. Now the retry stage would trigger further actions like sending follow up emails etc. Likewise, dispatch stage would have a different set of actions. Since every order is important and we need to know where it stands, using Camunda Platform is imperative. Camunda Platform might not be a right choice where just a one off thing needs to be done. For example, uploading of product information by user or periodic processing of heavy images by a worker. These are all either one step processes or periodic automated processes where we can track the status without using a business modeler like Camunda Platform.
Zapier is perfect for simple integrations and setting up generally low-volume accounts that require very little configuration and maintenance. For a distributed structure where a client/outside party is responsible for billing, it’s easy to create an account, put them on a low-cost plan, configure a simple integration and teach them how to alter the setup. Its webhook-based setup is perfect for many simple use cases and there’s no reason to use a more complex or expensive solution.
However, if you have integrations that are increasingly complex (involve parsing, multiple non-linear steps, the integration of non-native APIs), significant in overall volume/data or require additional features (time delays for API limits), Zapier likely isn’t your best choice. Other integration platforms offer higher levels of customization and capability, though they’re typically significantly more complex and expensive.
Ease of use - multiple people in the organization can set up and run Zaps per their specific use cases without much training.
Connectivity - Zapier is able to connect to multiple applications we use on a regular basis.
Functionality - Zapier provides embedded functionality within the app itself (email, data conversion), but also appropriate triggers and actions for apps it connects to.
Versatile - Zapier can execute complicated and simple tasks and thus has many use cases.
Zapier is very user-friendly. They walk you through each step of the zap-building process in an orderly and easy to understand way. Each step of the zap is tested before moving onto the next step. For simple zaps, you can have them up and running within minutes. For more complicated zaps, it may take some experimentation, but Zapier is there to help you troubleshoot.
Before we purchased Zapier, I contacted support and asked them if Zapier could support my intended workflow (this is actually a selection on their support form - awesome). Within 2 hours, I was contacted by a support team member who seemed sure it would work, but granted me premium access for 2 weeks to try it out for myself. Sure enough, it did! Ever since then, support has replied rapidly to any problems I have experienced and answered my questions within a few sentences.
Lacks good documentation. Training and documentation is geared towards those who are already technically adept. Does not have as many data integrations as other full fledged products. Paid version of Camunda is not as fully fledged as other products.
The positive impact is that we are able to ensure the business process is being followed and that results in orders getting processed successfully leading to customer satisfaction and revenue
Another positive impact is that we are able to track any anomalies and any errors in the order flow and retry them so that users don't have a negative experience.
A negative point is that it is an overhead to maintain so there is significant engineering effort getting invested there
