Capsule CRM vs. Nutshell CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Capsule CRM
Score 9.0 out of 10
N/A
Capsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.
$18
per month per user
Nutshell
Score 6.4 out of 10
N/A
Nutshell offers a CRM with contact management, calendar sync, click-to-call, and collaboration features.
$20
per user, per month
Pricing
Capsule CRMNutshell CRM
Editions & Modules
Professional
$18
per month per user
Teams
$36
per month per user
Enterprise
$54
per month per user
Starter
$20
per user, per month
Pro
$35
per user, per month
Pro+
$70
per user, per month
Offerings
Pricing Offerings
Capsule CRMNutshell
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Capsule CRMNutshell CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Capsule CRM
8.1
15 Ratings
5% above category average
Nutshell CRM
7.4
11 Ratings
4% below category average
Customer data management / contact management8.415 Ratings9.010 Ratings
Workflow management8.413 Ratings8.39 Ratings
Territory management7.48 Ratings6.06 Ratings
Opportunity management8.215 Ratings9.07 Ratings
Integration with email client (e.g., Outlook or Gmail)8.714 Ratings7.511 Ratings
Contract management8.112 Ratings00 Ratings
Quote & order management8.011 Ratings6.76 Ratings
Interaction tracking7.413 Ratings9.59 Ratings
Channel / partner relationship management8.511 Ratings3.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Capsule CRM
8.4
10 Ratings
12% above category average
Nutshell CRM
8.8
6 Ratings
16% above category average
Case management8.68 Ratings9.75 Ratings
Call center management8.17 Ratings8.04 Ratings
Help desk management8.58 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Capsule CRM
8.6
11 Ratings
13% above category average
Nutshell CRM
8.3
10 Ratings
10% above category average
Lead management8.610 Ratings8.59 Ratings
Email marketing8.69 Ratings8.08 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Capsule CRM
8.1
14 Ratings
7% above category average
Nutshell CRM
8.9
9 Ratings
16% above category average
Task management8.512 Ratings9.08 Ratings
Billing and invoicing management8.110 Ratings00 Ratings
Reporting7.612 Ratings8.87 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Capsule CRM
8.4
14 Ratings
10% above category average
Nutshell CRM
8.1
11 Ratings
6% above category average
Forecasting8.512 Ratings8.08 Ratings
Pipeline visualization8.014 Ratings7.810 Ratings
Customizable reports8.611 Ratings8.610 Ratings
Customization
Comparison of Customization features of Product A and Product B
Capsule CRM
8.0
13 Ratings
5% above category average
Nutshell CRM
8.2
8 Ratings
8% above category average
Custom fields7.913 Ratings7.78 Ratings
Custom objects7.611 Ratings9.05 Ratings
Scripting environment8.68 Ratings9.01 Ratings
API for custom integration8.110 Ratings7.04 Ratings
Security
Comparison of Security features of Product A and Product B
Capsule CRM
8.1
11 Ratings
3% below category average
Nutshell CRM
7.5
2 Ratings
10% below category average
Single sign-on capability8.010 Ratings9.01 Ratings
Role-based user permissions8.311 Ratings6.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Capsule CRM
7.8
12 Ratings
7% above category average
Nutshell CRM
7.8
7 Ratings
7% above category average
Social data8.012 Ratings7.67 Ratings
Social engagement7.611 Ratings8.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Capsule CRM
8.0
11 Ratings
11% above category average
Nutshell CRM
8.0
1 Ratings
11% above category average
Marketing automation8.311 Ratings8.01 Ratings
Compensation management7.69 Ratings8.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Capsule CRM
8.0
12 Ratings
7% above category average
Nutshell CRM
7.5
11 Ratings
0% above category average
Mobile access8.012 Ratings7.511 Ratings
Best Alternatives
Capsule CRMNutshell CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Capsule CRMNutshell CRM
Likelihood to Recommend
8.6
(15 ratings)
10.0
(11 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
8.6
(4 ratings)
9.0
(1 ratings)
Support Rating
8.6
(4 ratings)
9.5
(2 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Capsule CRMNutshell CRM
Likelihood to Recommend
Zestia
It is difficult to beat the simplicity of use and design of Capsule CRM. Add to the fact that they offer the best free plan which is great to sign up our clients with so that they can see how valuable having a CRM is. Getting newbies to use CRM with ease helps us with our CRM projects and to sign up more clients seamlessly. Hence, it is perfect place to start with for a small business. Based on feedback from clients, who already have some premium apps to manage their sales and work orders, it can get tricky to integrate them with Capsule CRM and hence it's not that favourable in the complex IT solution use case for specific clients. Support is through messages only and it can get a bit frustating if one is in a hurry to get the setup done. It's preferred to take your time and raise support tickets as and when necessary.
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Nutshell, Inc.
This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis? If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
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Pros
Zestia
  • Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
  • The UI is clean and intuitive. We don't get easily overwhelmed while using it.
  • Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
  • I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
  • Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
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Nutshell, Inc.
  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
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Cons
Zestia
  • Its integration with Mail chimp is not smooth. Also, it does not allow to list contacts alphabetically which is a great downside of this tool. It does not contain some essential marketing features.
  • It needs to improve the user interface and make it more productive especially on the calendar view.
  • The contact sorting is quite disappointing. It would be nice if it allows users to set screen filters.
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Nutshell, Inc.
  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
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Likelihood to Renew
Zestia
No answers on this topic
Nutshell, Inc.
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
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Usability
Zestia
As a well-rounded business tool, Capsule CRM is an excellent choice. It fulfills our requirements and aids in the operation of our business. One of the most effective tools for managing our business solutions and supply chains is adding this tool to our system to see the fantastic results of effective management. Capsule CRM could try and see what they're offering to get the best results.
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Nutshell, Inc.
Very easy to use, great for small office
Read full review
Support Rating
Zestia
Capsule CRM is the best application in allocating the problems and reasons for any project drawback. Your solution will be there within seconds. It controls business empowerment with its authentic approach and we can use this application without any problem. Our employees are on a single platform and we can decide and implement things at once. There is no need to wait for any meeting, as everything is just a click away. Our promotions are technical and easy to understand for clients and they can communicate well to deliver their ideas.
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Nutshell, Inc.
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
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Implementation Rating
Zestia
No answers on this topic
Nutshell, Inc.
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
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Alternatives Considered
Zestia
We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use it. Once their business grows they usually upgrade to the paid version.
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Nutshell, Inc.
Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
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Return on Investment
Zestia
  • It's enabled us to have a cloud-based live database, rather than living off spreadsheets or an antiquated Access database
  • It's hard to really quantify ROI on a small startup, but it's been very helpful to have a small scale but powerful CRM as we grow the company.
  • Since we don't use it entirely as it's intended, the terminology and shortcuts are a bit confusing.
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Nutshell, Inc.
  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Read full review
ScreenShots

Capsule CRM Screenshots

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