Carbonite Endpoint vs. QNAP NAS

Carbonite Endpoint 360 is a great solution for any organization with compliance needs. Office 365 defaults to a 30 day backup of all data. Carbonite Endpoint 360 extends this well beyond 30 days and provides an all-inclusive source for retention for data in Office 365. Any small to medium business would greatly benefit from this solution as they can design their entire infrastructure in Office 365 and ensure it's all backed up.

Incentivized

I've been using QNAP NAS for a while now, and it's been great for my home setup. The interface is pretty user-friendly, even for someone who's not super techy, but there are plenty of advanced features to dig into if you need them. Setup was straightforward, and I love how easy it is to access my files remotely. The apps work well, and I've had no major issues with performance. It's been reliable, and I feel like my data is secure. Overall, it's just a solid piece of gear that does exactly what I need. Highly recommend! 10/10 from me!

Incentivized

• It is excellent at automating your backups. You don't need to manually do it, just set it up once and let it run in the background.
• It's pretty simple to set up and use. It will automatically suggest the best options that work for most people and you can be up and running pretty quickly.
• It's safe and reliable. We have been using it for a couple of years now and had no major issues.
• Their phone support is excellent.
• It's also really easy to maintain your backed up data to reduce redundancy.

Incentivized

• File share
• Raid
• Very friendly interface.

Incentivized

• To be honest not so impressed with the amount of time it has taken to get data backed up to the cloud.
• I have not had to do a restore at this time so I cannot comment on the restore process.
• I was not aware at time of procurement that the upload process would take so long since we were not procuring their hardware. Sales rep mad it seem like upload would only take a day or two and we are now starting week 7 hoping to be done by week 8 for 1.5 TBs of data.

Incentivized

• It is not related to the QNAP NAS, but the most common problem we have experienced is with the disks themselves.

Incentivized

I found their alerting to be very poor. I missed several days of backups without knowledge of this, until I signed into the portal. I would get daily emails reporting backups were in progress or done, but nothing indicating that a backup had been stuck or paused for 3 days. For this reason alone, I did not renew.

Incentivized

QNAP NAS's usability is excellent, making it accessible to both beginners and more experienced users. The setup process is straightforward, with clear instructions that guide you through everything. The user interface is intuitive, allowing you to navigate easily between settings, apps, and features. Even with its powerful functionality, such as remote access and advanced file management, it doesn’t feel overwhelming. The mobile apps make it convenient to access files on the go, and everything integrates smoothly. Whether you need basic storage or more advanced features, QNAP balances ease of use with powerful capabilities, making it a highly user-friendly NAS option.

Incentivized

Does what it needs to do quietly and efficiently in the background without interrupting the workflow. It offers instant automated back-ups without troubling the end user. As it is such an automated system, once it is up and running, there is little or no support needed from the service provider. From what I understand the support from Carbonite during the setup and implementation was absolutely fine.

Incentivized

Customer support is effective once communication is established. A technical support person is required on both sides. The support is extremely knowledgeable and provides detailed support and explanation to any issues, as well as some will provide recommendations to the business needs as there are many different technologies or methods depending on what the business is trying to achieve.

Incentivized

We have also used Mozy Pro and Dropbox. They are all pretty similar in functionality/features of backing up data (not system state or databases as I don't think any of the 3 are well suited for that). To me, it comes down to personal preference and choosing a product that is universal for multiple users, for ease of management.

Incentivized

Our historical supplier was a QNAP partner so we started with them.

We resell on request also NETGEAR and Synology. Maybe is for the practice on them but we think that they are easier to use and configure.

The thing i can affirm with convinction is that are realy durable! I think i never repaired a QNAP NAS and, we resell them from about 10 years.

They have all the functionality we ever had to our customers.

Incentivized

• Carbonite Endpoint has demonstrated value in its ability to easily restore seemingly lost files for remote users.
• While we haven't yet had to exercise it, knowing we have the option of remotely wiping endpoints containing sensitive data has brought confidence to our management team that we can mitigate data breaches through preventable means.
• The privacy issue around device tracking is costing the company in terms of employee trust and morale and needs to be mitigated with appropriate messaging and/or disabling of this feature.

Incentivized

• I cannot quantify, but it really saves a lot of money for backup.

Incentivized