Carbonite Endpoint : Convenient Data Integrity, Privacy Cost?
October 04, 2019

Carbonite Endpoint : Convenient Data Integrity, Privacy Cost?

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Carbonite Endpoint

Carbonite Endpoint is currently being used to protect key users critical to business continuity. We are utilizing the remote backup, global de-duplication and remote wipe, and device tracking features. As we evaluate its effectiveness in our business, we are looking to roll it out to our entire user base. However, our initial pilot has been quite positive, enabling us to easily recover seemingly lost files for frustrated users. We have yet to exercise some of the other features but expect to do so before we conclude our pilot.

Pros

  • Protected file restoration: Users love having confidence that their files are being backed up remotely with no action required on their part.
  • Device tracking: While we've only enabled this feature for a small set of key personnel, this feature is useful in helping to determine if a given asset is lost, and works across mobile device platforms - unlike in-built solutions for individual users.
  • Management console: The management console is clearly organized and easy to work with. Setting up groups and policies is logical and hierarchical, and makes managment tasks easy.

Cons

  • Privacy: This isn't inherently a con of Carbonite Endpoint itself, but during our pilot phase, some participants are concerned about the company's ability to track them via their company-issued devices at all times. We need to figure out a measured response to this, but we'll likely use Carbonite Endpoint's policies by group in order to only enable this feature for key individuals.
  • Selective Sync Time: Some users reported slow remote connections when using mobile devices in areas with poor signal coverage, resulting in unusable remote connections while backing up. We'd like the on-device intelligence to be better to disable syncing during poor signal coverage to maintain connection usability for user-centric tasks.
  • Public cloud storage options: Ideally, we'd like to see more public cloud storage support. While Carbonite Endpoint supports the big players, we may look to move away from S3 to other smaller players in the public cloud space, but have yet to make final decisions based on compatibility with a number of cloud enabled applications.
  • Carbonite Endpoint has demonstrated value in its ability to easily restore seemingly lost files for remote users.
  • While we haven't yet had to exercise it, knowing we have the option of remotely wiping endpoints containing sensitive data has brought confidence to our management team that we can mitigate data breaches through preventable means.
  • The privacy issue around device tracking is costing the company in terms of employee trust and morale and needs to be mitigated with appropriate messaging and/or disabling of this feature.
We're presently looking to expand our endpoint protection. Carbonite Endpoint is the data integrity aspect of this. We've also used Symantec Endpoint Protection, but that focuses primarily on virus and threat mitigation at the endpoints—not dating integrity. So while both claim to cover the endpoint, neither provides holistic coverage for all of our needs.
This rating is solely based on the ease of use of the product. As I've not had to engage in custom policy writing, my experiences have been limited to the management console, which has been easy to understand and has not necessitated a call to support. I'd be interested in hearing from their solutions experts on how they mitigate the privacy concerns around device tracking, however.

Do you think Carbonite Endpoint delivers good value for the price?

Not sure

Are you happy with Carbonite Endpoint's feature set?

Yes

Did Carbonite Endpoint live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Carbonite Endpoint go as expected?

Yes

Would you buy Carbonite Endpoint again?

Yes

Carbonite Endpoint is well suited for managing mobile business assets where remote backup, recovery, and remote wipe are all relevant business scenarios. During our pilot program with Carbonite Endpoint, we had a couple of users who engaged our support organization for remote recovery. Users were thrilled with the experience, as they assumed that files that had been inadvertently deleted had been preserved at a recent copy, so little to no work was lost.

As I highlighted earlier, one of the concerns that users presented during the trial was one of privacy - that remote device tracking made it possible for the company to track them outside of the office. Ideally, we'd like to have a way for users to clearly see whether this feature is enabled and/or active on their endpoint, in order to instill confidence, but we've yet to see that functionality.

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