Excellent "fire and forget" backup tool.
April 02, 2019

Excellent "fire and forget" backup tool.

Namrata D | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Carbonite

We have been using this as our primary data backup software for a while now. We initially started with a short trial and were really impressed. It is really easy to automate your backups and that is what we are doing. It was also really easy to set up and deploy. Our initial worries were that it would be too complicated to automate it, but their interface was really simple and it selected the most common default options (which worked perfectly for us) by itself. We started initially with the primary (most critical) data on a single computer and since then we have moved all of our PC's under the cloud.

The few occasions we had to contact their support team, we had a really great experience with them. They were knowledgeable and were able to resolve our problem pretty quickly.
  • It is excellent at automating your backups. You don't need to manually do it, just set it up once and let it run in the background.
  • It's pretty simple to set up and use. It will automatically suggest the best options that work for most people and you can be up and running pretty quickly.
  • It's safe and reliable. We have been using it for a couple of years now and had no major issues.
  • Their phone support is excellent.
  • It's also really easy to maintain your backed up data to reduce redundancy.
  • Their pricing could be a lot more flexible. I would have liked more options than just annual billing.
  • Backing up can take time. I am not sure if that is because further optimization is needed at my end or it's just a general thing. It's not a major problem though.
  • We have had a computer fail and we were able to get back up and running without any data loss because of Carbonite. It saved us a ton of headaches.
  • Since it's pretty much automated when it comes to backing up, we didn't need to spend a lot of time manually making backups. Automation also means there is less chance of data loss due to human error.
The two main alternatives we have also used are Google Dive and Microsoft 365. While both of them can be used for backing up your office documents (spreadsheets and docs), they aren't very good at backing up other stuff. Also, you cannot automate complete system backups with either one of them.
It's really great if you have a small or medium-sized business like ours. You can choose the number of computers you want to back up and pay per computer. And since it's pretty easy to set up and deploy, you don't need a dedicated IT guy to do it for you. On the other hand, if most of your data is already in the cloud (like Google Docs or Google Sheets) and you don't have any other critical data then you can get by without it.