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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Carbonite by OpenText

    Score7.1 out of 10
    N/ACarbonite by OpenText (also replacing the former EVault products acquired from Seagate in 2016) is a cloud backup solution for small business. Designed to recover anything from a single file to an entire system with the click of a button, Carbonite users can protect virtually any type of file.N/A

    Commvault Cloud

    Score7.7 out of 10
    N/ACommvault® Cloud is a cyber resilience platform built to meet the demands of hybrid enterprises. It delivers data security and recovery in the cloud, powered by advanced AI, to help organizations see, manage, and recover data wherever it lives.N/A
    Pricing
    Carbonite by OpenTextCommvault Cloud
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Carbonite by OpenTextCommvault Cloud
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Carbonite by OpenTextCommvault Cloud
    Considered Both Products
    OpenText
    Chose Carbonite by OpenText
    We migrated from NetBackup as we wanted to get rid of our Tape library and media used. We also compared with Veeam to replace the Carbonite server backup. We changed our plan, as we needed storage. It is not in our budget. We continued with Carbonite as they are cheaper in …
    Incentivized
    Commvault
    Chose Commvault Cloud
    Veeam is not suited for large environment and has lot of issues when setup in large environment. It also has difficulty processing large-size data as it takes long time to merge the data with blocks required when it needs to expire the data. This is not a problem in Commvault.
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    100%
    Would buy again
    60 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    100%
    Delivers good value for the price
    55 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    100%
    Happy with the feature set
    60 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    94%
    Lived up to sales and marketing promises
    47 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    94%
    Implementation went as expected
    50 Answers
    Features
    Carbonite by OpenTextCommvault Cloud
    Data Center Backup
    Comparison of Data Center Backup features of Carbonite by OpenText and Commvault Cloud
    Feature
    Carbonite by OpenText
    8.7
    24 Ratings
    1% above category average
    Commvault Cloud
    7.2
    77 Ratings
    15% below category average
    Universal recovery10.09 Ratings8.067 Ratings
    Instant recovery3.311 Ratings7.064 Ratings
    Recovery verification9.89 Ratings7.068 Ratings
    Business application protection9.015 Ratings7.572 Ratings
    Multiple backup destinations10.016 Ratings5.371 Ratings
    Incremental backup identification9.821 Ratings7.077 Ratings
    Backup to the cloud9.423 Ratings7.559 Ratings
    Deduplication and file compression9.013 Ratings7.575 Ratings
    Snapshots10.011 Ratings7.571 Ratings
    Flexible deployment8.812 Ratings6.166 Ratings
    Management dashboard8.812 Ratings7.567 Ratings
    Platform support8.813 Ratings7.067 Ratings
    Retention options6.014 Ratings8.065 Ratings
    Encryption9.914 Ratings7.564 Ratings
    Enterprise Backup
    Comparison of Enterprise Backup features of Carbonite by OpenText and Commvault Cloud
    Feature
    Carbonite by OpenText
    8.4
    3 Ratings
    1% below category average
    Commvault Cloud
    -
    Ratings
    Continuous data protection8.33 Ratings00 Ratings
    Replication8.32 Ratings00 Ratings
    Operational reporting and analytics6.93 Ratings00 Ratings
    Malware protection9.01 Ratings00 Ratings
    Multi-location capabilities8.22 Ratings00 Ratings
    Ransomware Recovery10.02 Ratings00 Ratings
    Best Alternatives
    Carbonite by OpenTextCommvault Cloud
    Small Businesses
    Acronis Cyber Protect
    Score8.7 out of 10
    BDRShield
    Score6.5 out of 10
    Medium-sized Companies
    MSP360 Backup
    Score7 out of 10
    Bacula Enterprise
    Score8.6 out of 10
    Enterprises
    Druva Security Cloud
    Score9.4 out of 10
    Bacula Enterprise
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Carbonite by OpenTextCommvault Cloud
    Likelihood to Recommend
    8.9
    (49 ratings)
    6.5
    (79 ratings)
    Likelihood to Renew
    5.0
    (8 ratings)
    9.0
    (8 ratings)
    Usability
    8.7
    (3 ratings)
    7.0
    (16 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    8.2
    (3 ratings)
    8.6
    (52 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    6.4
    (1 ratings)
    9.1
    (4 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Carbonite by OpenTextCommvault Cloud
    Likelihood to Recommend
    OpenText
    More than enough for small companies with several on-prem servers. In 2021, it wouldn't be wise to pit all important data to a single backup service. Carbonite Server is solid, but it's not 100% reliable so I'd definitely recommend having multiple backup services either on the cloud in conjunction with other backup services so the user has multiple safety nets in case of disaster and failed granular restorations.
    Incentivized
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    Commvault
    Commvault works well in a large environments with a variety of client types and data classes. With its policy-based configurations, it makes administration of large environments easier when configuring storage and retention, copies, schedules, client configs, etc. Commvault also backs up just about everything you can think of, and works with almost all storage and compute platforms, so there are rarely any cases where Commvault cannot accommodate.
    Incentivized
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    Pros
    OpenText
    • Simple administrative web interface - It's easy to provision users, look at data usage stats, disable users, and update policies to control what folders users are allowed to backup, and what options they can access
    • Easy client installation - Installing and updating clients was very simple. The client would notify the user when a new update was approved by the site admins, and they typically went very smoothly.
    • Good performance - Backups went fairly fast, and were generally invisible to the user, other than the icon updating on files to indicate whether the current version of a file was backed up or not.
    Incentivized
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    Commvault
    • Commvault is the Swiss Army knife for data protection in an Enterprise environment. You name the environment and Commvvault has something to protect it. Very helpful in this on-prem/off-prem world that is developing into a DevOps world.
    • Improves our Disaster Recovery
    • Starting to utilize for data migration for VMware in places where Zerto is too expensive
    Incentivized
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    Cons
    OpenText
    • While overall file restoration is easy to do, obtaining earlier versions is not as user friendly as it could be. You need to enter a date and click search to bring up the latest versions as of the date entered. That’s fine, but what is missing is the ability to see all versions of an individual file. If I am looking for a past file version I want to be able to view the file history as a subset of that file (in other words I should be able to click a + sign and expand to see past versions of the file). Otherwise I am just guessing which dates the file was changed in the past. Sometimes that’s OK, but Mozy needs to build in this enhanced, but necessary feature.
    • A couple of years ago, for non enterprise users, Mozy made radical storage and pricing changes forcing myself and many users off their system, as the price for the same storage was going up significantly. So be careful when using Mozy as past experience has shown they are willing to make major changes regardless of the negative impact on their users.
    Incentivized
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    Commvault
    • For database restores, it has to restore the entire database in order to recover just one table.
    • Backups of virtual machines with direct attached storage is difficult.
    • I wish it covered cloud assets more thoroughly, like AWS ELBs and Security Groups.
    Incentivized
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    Likelihood to Renew
    OpenText
    Carbonite Server Backup does not integrate or support any reporting; it is not good at it. We required monthly and quarterly reports for audit. If we fail in that we get fined or we have to pay a certain amount of money to customer. It does not support cloud instances and we are using N2WS for the cloud instances. This is an additional burden for customers.
    Incentivized
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    Commvault
    It is serving it's purpose and for companies that have a smaller IT staff, it is not time consuming to manage. Support for the product when needed has been very good and they are responsive when tickets are opened for support. The product is scalable so as we grow we can easily increase the resources as needed on the backend.
    Incentivized
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    Usability
    OpenText
    Out of all the vendor we deal with they are one of the best when it comes to customers service. Reliable,you can reach them by telephone easily, Great overall can not say anything to the contrary. Usibility is excellent. I recommend them highly whether you need a simple backup ofr more complex for servers etc.
    Incentivized
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    Commvault
    Have a interface very user friendly. You do not need a lot of training, or any formal training really, to get up and going and use nearly all of the functionality of the product. This facilitates the post-implementation company as it reduces costs with backup specialists and any trained analyst can take care of its infrastructure. One negative point is not all the options and features are in the HTML view.
    Incentivized
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    Reliability and Availability
    OpenText
    No answers on this topic
    Commvault
    Commvault Complete Backup & Recovery is designed to provide organizations with flexible and scalable software.
    Incentivized
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    Performance
    OpenText
    No answers on this topic
    Commvault
    Commvault Complete Backup & Recovery is designed and provide to organizations with flexible and scalable software
    Incentivized
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    Support Rating
    OpenText
    I usually find what I need to know by looking in the Carbonite knowledge base online. We haven't had any major problems, usually we just need clarification on a point or more details about a feature so we look it up. We haven't had to call in for help in quite awhile.
    Incentivized
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    Commvault
    I would rate Commvault's support as an 'average' support. Now that we have a very experienced guy working with Commvault, most of the time we can fix or do anything by ourselves. We had some issues with their support taking a really long time to respond and fix some issues in the past. In most cases we ended up appealing to the community, other peers, or Commvault's SE team.
    Incentivized
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    In-Person Training
    OpenText
    No answers on this topic
    Commvault
    Traning is very easy very helpful
    Incentivized
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    Online Training
    OpenText
    No answers on this topic
    Commvault
    Commvault training is very important and very helpful full for immplementation.
    Incentivized
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    Implementation Rating
    OpenText
    We had appliance and we just needed to setup the Director Console which was straight forward and easy.
    Incentivized
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    Commvault
    Plan well and make sure you collect all the required information and details before going for implementation. Organize it in step by step or break the setup into different modules to make it simple.
    Incentivized
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    Alternatives Considered
    OpenText
    Netbak is a great product but we also had a secondary issue of having to backup several PC's on site and at remote locations. Carbonite helped with both and gave us one central admin console to be able to check the progress of all our backups, where netbak would have required us to setup a tunnel or use the internet to move data back to our main office.
    Incentivized
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    Commvault
    In the past it has been necessary to leverage multiple products to provide a complete data protection solution. Commvault Complete Backup & Recovery has been able to mirror the functions of competitive products while increasing functionality and management. Commvault Complete Backup & Recovery works cleanly in disparate environments that leverage dissimilar technologies and products.
    Incentivized
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    Scalability
    OpenText
    No answers on this topic
    Commvault
    Commvault Complete Backup & Recovery is designed to provide organizations with flexible and scalable software
    Incentivized
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    Return on Investment
    OpenText
    • We have a safety net that we didn't have before.
    • Key players are now backed up through an automated system that was easy to silently install.
    • The resources used impacted our exchange server negatively and slowed email until it was disabled.
    Incentivized
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    Commvault
    • I am not privy to ROI, but just having confidence and trust that Commvault will back up whatever needs backing up, and that we will always be able to restore it quickly, allows our technical people to concentrate on the problem at hand, knowing that we do not have to worry about the safety of the data. This saves time for some very expensive human resources and shortens schedules by eliminating a whole class of data safety and disaster recovery issues.
    Incentivized
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    ScreenShots