Fulcrum is a hosted mobile forms platform that enables users to build custom apps for capturing information from the field. Users can design forms using the intuitive, web-based drag-and-drop designer and deploy to their mobile workforce for gathering information like Text, Photos, SpatialVideo, SpatialAudio, Signatures, Barcodes, GPS Location, and more.
$15
per month per user
PagerDuty
Score 8.6 out of 10
N/A
PagerDuty, Inc. (NYSE:PD) provides digital operations management. Serving organizations of all sizes, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time.
We use Fulcrum to record information about vehicles and our product in the field to ensure we have clean and organized records of work completed and issues encountered. This has unlocked immense value for us. It allows managers to review work to maintain high quality. Using Fulcrum has also allowed for large amounts of field data to be gathered and quickly transferred from our field team to our engineering team when necessary.
PagerDuty is well-suited for teams or companies that need immediate response, such as production outages, server downtime, failed deployments, API failures, or critical infrastructure alerts. For example, if any company is doing work that requires immediate attention to any problem that arises due to a delay, it means the company loses money; PagerDuty would be the best fit for that company.
PagerDuty feels like something you can absolutely rely on... because in the rarest case where an alert is not acknowledged by the relevant agent, the alert automatically is escalated to our TL, which saves any possible errors or misses.
In terms of integration, I would rate it a 9.4 as it's absolutely seamless with Microsoft Teams or emails, ultimately resulting in a reduction of errors in work, which I greatly appreciate about PagerDuty.
In some cases, when an account requires input from multiple agents, PagerDuty makes sure to notify each of the relevant ones.
Other than this, sometimes when we have new joinings, it becomes easy for us to train them because every alert or response is recorded or logged. Because of this feature, we are able to check our past actions as well, so that a good feature about PagerDuty.
The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.
PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier than the others. This isn't to say the others are difficult, just that PagerDuty was slightly better. I also have noticed that more tools have options to integrate to PagerDuty over the other tools.
Manual data entry of collected field information is no longer required saving anywhere from 1 to 10 hours of tedious work and eliminating human error.
Clients are impressed with our ability to use digital field notes and our ability to communicate in near real time which helps ensure client retention and expanding our envelope of work with them.
Instead of spending time trying to find out what, why, where, and when a picture was taken the guess work is removed as photos are georeferenced and can be annotated in the field.
![Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])](https://media.trustradius.com/product-screenshots/kf/M5/L6SIK3HGD31M.png)
