What users are saying about
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Top Rated
61 Ratings
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Catchpoint

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Top Rated
61 Ratings
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Score 9.2 out of 100
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Attribute Ratings

    Likelihood to Recommend

    9.2

    Catchpoint

    92%
    46 Ratings

    Line Monitoring Software

    N/A
    0 Ratings

    Likelihood to Renew

    9.1

    Catchpoint

    91%
    1 Rating

    Line Monitoring Software

    N/A
    0 Ratings

    Usability

    5.5

    Catchpoint

    55%
    2 Ratings

    Line Monitoring Software

    N/A
    0 Ratings

    Support Rating

    9.1

    Catchpoint

    91%
    49 Ratings

    Line Monitoring Software

    N/A
    0 Ratings

    Likelihood to Recommend

    Catchpoint Systems Inc

    Experience testing. We have many many many forms that require the user step thru certain sequences to get to specific places to enter in the information. Once achieved, the user must use that information to perform other actions that must be frequently tested for response time and information accuracy. Once the first several forms are completed, they will in turn effect the outcome of the other actions. CP allows us to test each step of the experience and allows us to focus on specific actions and results. CP is not well suited to test environments that are ever changing as it is not as modularized as it can be. In environments that constantly change, it is difficult to keep CP up to date.
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    Pros

    Catchpoint Systems Inc

    • Performance Chart Metrics: series of graphs and a chart summary. The number of graphs drawn depends on the metrics and settings chosen for the chart.
    • Catchpoint synthetic test that will be set up target an endpoint or URLS
    • Catchpoint Real User Monitoring (RUM) collects data from users browsing our sites via a JavaScript snippet.
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    TruePath Technologies

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    Cons

    Catchpoint Systems Inc

    • Adding an endpoint to be monitored requires a lot of steps (since there are a lot of functions and features). A quick-add feature would be nice. If the settings are similar, the interface allows you to duplicate an existing setup and tweak the settings.
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    TruePath Technologies

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    Pricing Details

    Catchpoint

    Starting Price

    Editions & Modules

    Catchpoint editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      - White glove migration services - Annual subscription - Professional Services - Competitive Benchmarking

      Pricing Info

      Line Monitoring Software

      Starting Price

      Editions & Modules

      Line Monitoring Software editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Catchpoint Systems Inc

        Great and convenient to use.
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        TruePath Technologies

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        Usability

        Catchpoint Systems Inc

        It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.
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        TruePath Technologies

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        Support Rating

        Catchpoint Systems Inc

        I have supported 20-30 different vendor tools in my career and Catchpoint, by far, has the best customer service that I have ever experienced. They are very responsive and thoroughly track and provide visibility on progress. Their level one resources are generally very knowledgeable. Also, support is more than happy to join bridge calls to help troubleshoot application issues if requested. Finally, the scope of service provided by support is not just typical support activities - they will also help in creating new monitors, providing training/education, etc... I am extremely happy with Catchpoint support!
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        TruePath Technologies

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        Alternatives Considered

        Catchpoint Systems Inc

        Primary reason we went with Catchpoint is that they offered us actual backbone testing locations. All the other features like a filmstrip and traceroutes have been very beneficial as well and were not available in the competitors' solutions.
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        TruePath Technologies

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        Return on Investment

        Catchpoint Systems Inc

        • The ROI has been very good with this product, we have seen multiple folds of time-saving by using this tool and preempting any risk associated with non-performant times of our server, hence increasing the team's capability to respond to certain downtime scenarios and the level of action that needs to be taken.
        • Catchpoint’s observability solution makes it easier to have global visibility of our website's performance and to fix issues quicker
        • I don't have any negatives, every good product comes with a cost, that is the fact but the Catchpoint tool has ultimately improved our ROI much beyond the changes that we pay
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        TruePath Technologies

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