Catchpoint vs. PacketTrap (Discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Catchpoint
Score 8.7 out of 10
N/A
Catchpoint is an Internet Resilience solution offering services for retailers, Global2000, CDNs, cloud service providers, and xSPs that help increase their resilience by catching any issues in the Intenet Stack before they impact their business. Catchpoint's Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high-fidelity data, and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless…N/A
PacketTrap (Discontinued)
Score 1.0 out of 10
N/A
PacketTrap was network monitoring software acquired by Dell but discontinued in 2013.N/A
Pricing
CatchpointPacketTrap (Discontinued)
Editions & Modules
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Offerings
Pricing Offerings
CatchpointPacketTrap (Discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details- White glove migration services - Annual subscription - Professional Services - Competitive Benchmarking
More Pricing Information
Community Pulse
CatchpointPacketTrap (Discontinued)
Top Pros
Top Cons

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Best Alternatives
CatchpointPacketTrap (Discontinued)
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Score 7.5 out of 10
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Cisco ThousandEyes
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Score 9.0 out of 10
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SolarWinds Network Configuration Manager (NCM)
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Score 8.8 out of 10
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User Ratings
CatchpointPacketTrap (Discontinued)
Likelihood to Recommend
8.7
(58 ratings)
1.0
(1 ratings)
Likelihood to Renew
8.2
(2 ratings)
-
(0 ratings)
Usability
8.0
(3 ratings)
-
(0 ratings)
Support Rating
9.6
(58 ratings)
-
(0 ratings)
Implementation Rating
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
CatchpointPacketTrap (Discontinued)
Likelihood to Recommend
Catchpoint Systems Inc
A Solid product, provides meaningful accurate data results from synthetic monitoring. Catchpoint as a vendor has acted as a reliable business partner and promotes good relationship with customers and provides them with meaningful support. Support engineer and account manager make efforts to maintain helpful relationship for services offered. Been able to work with us to provide input for code changes and enhancements for payload used for synthetics.
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Discontinued Products
I would have said 10 if they didn't kill the product. I know Blue Folder took a piece of this, but we never got into it and just changed to Auvik and PRTG.
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Pros
Catchpoint Systems Inc
  • Easy to login with SSO
  • Easy to review the test runs over the last hour or specific time period
  • Easy to check the results of any Catchpoint test that ran. This helps to understand why the test results may or may not be what is expected
  • I can't wait for the new Symphony UI to be completed because it is so much richer that the previous UI
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Discontinued Products
  • Network monitoring was pretty on point. Not a lot of false positives.
  • Easy to deploy.
  • Easy to use.
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Cons
Catchpoint Systems Inc
  • Script recording could be more stable. Should be as smooth as chrome developer recording.
  • Needs a way to modularize the code so we don't have to repair in broad sections when it breaks because of some unplanned code change on our end.
  • How about a tutorial on selenium as relates to Catchpoint.
  • Some of the functions could have better descriptions.
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Discontinued Products
  • Come back! After Dell purchased this, they ended support for it. In my experience, it was one of the better tools.
  • Integration with other systems, but again, it is EOL, so doesn't matter.
  • MiB library needs a refresh, but again, EOL.
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Likelihood to Renew
Catchpoint Systems Inc
we are heavily dependent catchpoint system for the following functions * Detect end-user availability/performance-related problems * Ensures
service level objectives (SLO) are met, that prevents service level
agreement (SLA) breaches * Identify and understand the cause of any
network connectivity or application level issue * Improves the
availability and response time service levels
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Discontinued Products
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Usability
Catchpoint Systems Inc
It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.
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Discontinued Products
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Support Rating
Catchpoint Systems Inc
Catchpoint's customer support has been very impressive. They are always available when we needed help with setting up any tests that may also include help with scripting. They held an in-person workshop in our office to help train our internal resources with the scripting, dashboards, and metrics.
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Discontinued Products
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Implementation Rating
Catchpoint Systems Inc
very easy to implement as the product is user-friendly
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Discontinued Products
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Alternatives Considered
Catchpoint Systems Inc
Primary reason we went with Catchpoint is that they offered us actual backbone testing locations. All the other features like a filmstrip and traceroutes have been very beneficial as well and were not available in the competitors' solutions.
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Discontinued Products
Again, the main piece was config backups. That is a real big deal, when you are dealing with a lot of customers that don't have a change management process. So changes can be done to a networking device and we need to be able to review what it was one day and what it changed to the next. This happens a lot with internal IT departments, that break something and you support them as an MSP.
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Return on Investment
Catchpoint Systems Inc
  • The ROI has been very good with this product, we have seen multiple folds of time-saving by using this tool and preempting any risk associated with non-performant times of our server, hence increasing the team's capability to respond to certain downtime scenarios and the level of action that needs to be taken.
  • Catchpoint’s observability solution makes it easier to have global visibility of our website's performance and to fix issues quicker
  • I don't have any negatives, every good product comes with a cost, that is the fact but the Catchpoint tool has ultimately improved our ROI much beyond the changes that we pay
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Discontinued Products
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ScreenShots