What users are saying about
Catchpoint
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Top Rated
60 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 60 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 1 out of 100
Based on 1 reviews and ratings
Attribute Ratings
- Catchpoint is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.9
Catchpoint
89%
45 Ratings
1.0
PacketTrap (Discontinued)
10%
1 Rating
Likelihood to Renew

9.1
Catchpoint
91%
1 Rating
PacketTrap (Discontinued)
N/A
0 Ratings
Usability

5.5
Catchpoint
55%
2 Ratings
PacketTrap (Discontinued)
N/A
0 Ratings
Support Rating

8.9
Catchpoint
89%
48 Ratings
PacketTrap (Discontinued)
N/A
0 Ratings
Likelihood to Recommend
Catchpoint
Experience testing. We have many many many forms that require the user step thru certain sequences to get to specific places to enter in the information. Once achieved, the user must use that information to perform other actions that must be frequently tested for response time and information accuracy. Once the first several forms are completed, they will in turn effect the outcome of the other actions. CP allows us to test each step of the experience and allows us to focus on specific actions and results. CP is not well suited to test environments that are ever changing as it is not as modularized as it can be. In environments that constantly change, it is difficult to keep CP up to date.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 1001-5000 employeesPacketTrap (Discontinued)
I would have said 10 if they didn't kill the product. I know Blue Folder took a piece of this, but we never got into it and just changed to Auvik and PRTG.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 51-200 employeesPros
Catchpoint
- Performance Chart Metrics: series of graphs and a chart summary. The number of graphs drawn depends on the metrics and settings chosen for the chart.
- Catchpoint synthetic test that will be set up target an endpoint or URLS
- Catchpoint Real User Monitoring (RUM) collects data from users browsing our sites via a JavaScript snippet.
System Engineer
DotDash Meredith CorpMedia Production, 5001-10,000 employees
PacketTrap (Discontinued)
- Network monitoring was pretty on point. Not a lot of false positives.
- Easy to deploy.
- Easy to use.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 51-200 employeesCons
Catchpoint
- Adding an endpoint to be monitored requires a lot of steps (since there are a lot of functions and features). A quick-add feature would be nice. If the settings are similar, the interface allows you to duplicate an existing setup and tweak the settings.

Verified User
Manager in Information Technology
Computer Hardware Company, 501-1000 employeesPacketTrap (Discontinued)
- Come back! After Dell purchased this, they ended support for it. In my experience, it was one of the better tools.
- Integration with other systems, but again, it is EOL, so doesn't matter.
- MiB library needs a refresh, but again, EOL.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 51-200 employeesPricing Details
Catchpoint
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—PacketTrap (Discontinued)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Catchpoint
Catchpoint 9.1
Based on 1 answer
Great and convenient to use.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 1001-5000 employeesPacketTrap (Discontinued)
No score
No answers yet
No answers on this topic
Usability
Catchpoint
Catchpoint 5.5
Based on 2 answers
It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.

Verified User
Analyst in Quality Assurance
Internet Company, 201-500 employeesPacketTrap (Discontinued)
No score
No answers yet
No answers on this topic
Support Rating
Catchpoint
Catchpoint 8.9
Based on 48 answers
I have supported 20-30 different vendor tools in my career and Catchpoint, by far, has the best customer service that I have ever experienced. They are very responsive and thoroughly track and provide visibility on progress. Their level one resources are generally very knowledgeable. Also, support is more than happy to join bridge calls to help troubleshoot application issues if requested. Finally, the scope of service provided by support is not just typical support activities - they will also help in creating new monitors, providing training/education, etc... I am extremely happy with Catchpoint support!

Verified User
Team Lead in Information Technology
Financial Services Company, 5001-10,000 employeesPacketTrap (Discontinued)
No score
No answers yet
No answers on this topic
Alternatives Considered
Catchpoint
Primary reason we went with Catchpoint is that they offered us actual backbone testing locations. All the other features like a filmstrip and traceroutes have been very beneficial as well and were not available in the competitors' solutions.
Team Lead - Operations Technology
Cox AutomotiveAutomotive, 10,001+ employees
PacketTrap (Discontinued)
Again, the main piece was config backups. That is a real big deal, when you are dealing with a lot of customers that don't have a change management process. So changes can be done to a networking device and we need to be able to review what it was one day and what it changed to the next. This happens a lot with internal IT departments, that break something and you support them as an MSP.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 51-200 employeesReturn on Investment
Catchpoint
- The ROI has been very good with this product, we have seen multiple folds of time-saving by using this tool and preempting any risk associated with non-performant times of our server, hence increasing the team's capability to respond to certain downtime scenarios and the level of action that needs to be taken.
- Catchpoint’s observability solution makes it easier to have global visibility of our website's performance and to fix issues quicker
- I don't have any negatives, every good product comes with a cost, that is the fact but the Catchpoint tool has ultimately improved our ROI much beyond the changes that we pay

Verified User
Consultant in Information Technology
Cosmetics Company, 10,001+ employeesPacketTrap (Discontinued)
No answers on this topic