Catchpoint is an Internet Performance Monitoring (IPM) and Digital Experience Monitoring (DEM) platform designed to provide visibility into the entire "Internet Stack"—from local user devices to global network infrastructure. Following its acquisition by LogicMonitor in December 2025, the platform is being integrated as a core component of the LM Envision observability suite to bridge the gap between internal infrastructure health and external user experience.
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TeamViewer DEX
Score 8.8 out of 10
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The TeamViewer DEX platform is a cloud-native, real-time, autonomous DEX solution that fixes digital worker experience issues before they impact users. It aims to remove friction from IT operations, improve compliance, and help IT deliver personalized digital experiences by bringing the user front and centre in the decision-making process.
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Pricing
Catchpoint
TeamViewer DEX
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Catchpoint
TeamViewer DEX
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
- White glove migration services
- Annual subscription
- Professional Services
- Competitive Benchmarking
First thing we can have the enterprise nodes so that we can get real insights form the Catchpoint before customers. Also Root cause analysis with detailed report and troubleshooting. We can create custom dashboards and we can visualize thing and able to find the issue while …
Catchpoint is mimicing human to test by the steps. It is very different. It can see each step's performance. In Dynatrace I have used, it is more like backend monitoring, it won't be able to let you design based on your use case.
DataDog is good, but more expensive. New Relic is good but does not provide the same features as Catchpoint does. Checkly is good, but Catchpoint offers different frameworks to create synthetic tests, which is preferable to my engineering team.
Catchpoint stood out for its synthetic monitoring depth, real user insights, and internet/network performance monitoring, making it ideal for businesses reliant on global digital services.
Compare Catchpoint with the side score, Catchpoint gives us some more feasibility regarding monetary as point provides both agent based and agent less monitoring, but side to provide us some agent with monetary, so that’s the major difference between both these tools. Also …
Catchpoint is great for Synthetic monitoring, alerting, general internet reporting, and fully understanding all types of data around edge services. They don't do a lot of internal tracing or application monitoring right now, but we have leveraged their Enterprise servers within …
Smart Bear Foglight Dynatrace CEM Catchpoint: I have used many synthetic monitoring products. Honestly, there are no big differences in features among all the products listed above or that I have used before. Probably, price and support might play big roles in selecting the …
In my opinion Catchpoint has not lost focus on synthetics like Dynatrace has. Catchpoint is increasing investment in its core monitoring network, while Dynatrace has shut down its backbone monitoring network.
I feel Catchpoint's synthetic monitoring stacks up against them all and I personally feel more comfortable in creating our observability in Catchpoint. They have a detailed documentation for each keyword you come across in their portal that really helps a lot. And ofcourse, the …
Catchpoint as a product provides comprehensive tools to help orchestrate real-world synthetic monitoring capabilities. Coding & payload development language easy to use and manage. The user management features could use some additional features to help make managing user & …
Microsoft has good intentions, but they are often late to the table. On more than one occasion, we have seen Microsoft incorporate a new feature into their own products, but it's something that TeamViewer had already been offering for a year or more. By the time Microsoft adds …
Proactive Website and API performance testing, Synthetic monitoring, and third-party integration are where Catchpoint is best suited. Catchpoint is less appropriate in Deep Application Performance monitoring, debugging complex user journeys in real-time, Small businesses, and Mobile app performance monitoring. These are the scenarios where I find Catchpoint is well-suited and scenarios where it is less appropriate.
When we are needing to patch workstations for zero-day vulnerabilities or security risks, Explorer is our go-to tool to push out those settings quickly. We have a TeamViewer DEX server stood up in our DMZ to communicate with the workstations outside of our VPN, so we can push those settings or patches to devices without needing them to attach to our network. It's really nice to be able to communicate with the computers that rarely connect to our corporate network and ensure that they are still protected. We do have the TeamViewer Client installed on all of our internal servers in order to get inventory and licensing information, but we don't typically utilize the TeamViewer software on the servers for much else. A different team handles those computers and often requires change management, so expedited changes don't happen often there. Standard deployment and patching tools do the job.
Catchpoint Synthetics: We create our synthetic monitoring using catchpoint. Creating the synthetics monitors are easy and requires basic knowledge on selenium and javascript. It allows you to run the test from external(backbone) and internal enterprise nodes. The screenshot and filmstrip feature is an add-on along with various customisations. Once created, It provides a detailed insight of each request that is involved in the application flow which helps us in addressing the issue at the request level.
Catchpoint API Test: This is another kind of test which we have explored in our organisation. This has helped us to maintain the health check of our APIs and also we have utilised it for a variety of our use cases.
Catchpoint Dashboard: This is our one-stop shop for all our monitors. It has multiple widgets that displays various application performance metrics. We use this feature immensely and it is of great value to the business.
Catchpoint UI: It is very user friendly and with basic introduction anyone can just get started with it.
The ability to monitor the Catchpoint nodes with the ability to setup a take a recovery action based on specific criteria
The ability to tell us when we are at X% capacity so that we better plan or budget for increasing the "capacity" of the Catchpoint nodes before we get to an overloaded state. The capacity utilization graph is not a reliable indicator for this metric. How can the capacity utilization rate get above 100%, it does not make sense
They currently don't have all of their products incorporated into the web interface, meaning that we need a separate administration console for using their Shopping product.
The TeamViewer DEX Exchange is an online repository for common or useful instructions, but it is still a bit lacking. New instructions aren't published very often.
Writing your own custom instructions for Explorer has a bit of a learning curve if you aren't already familiar with SQL queries or their SCALE language. There is published documentation for SCALE, but I'd like to see them add a basic functionality course to their online training portal.
It’s a good solution, which I am using for many different reasons and it demonstrates enough potential to allow me to detect internet routing issues, ISP issues, regional outages before they impact my solutions, giving me the tools that I need to provide the best service that I can to my clients.
It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.
TeamViewer DEX has plenty of features and functionality right out of the box. They offer an Exchange web portal where you can go to download new product packs as they become available through consulting engagements and customer requests. Sometimes you might need to do something more specific or customized than what is available to everyone, and that's when your own knowledge is put to the test. Being able to write your own SCALE code would be invaluable, but takes a while to learn if you aren't already familiar with SQL, PowerShell, or a few other popular languages. Making it your own can definitely take some work, but it's worth it in the end.
The customer support is fantastic as they keep you updated and follow up even though we may not even follow up. Make sure they send a communication so that we remain updated. They value engineers who will get on a call with you to understand any requirement we have on any test, and they bring in the best developers on call.
Smart Bear Foglight Dynatrace CEM Catchpoint: I have used many synthetic monitoring products. Honestly, there are no big differences in features among all the products listed above or that I have used before. Probably, price and support might play big roles in selecting the products. I do not know the prices of these products.
Microsoft has good intentions, but they are often late to the table. On more than one occasion, we have seen Microsoft incorporate a new feature into their own products, but it's something that TeamViewer had already been offering for a year or more. By the time Microsoft adds a new feature, it has already been in our toolbox and even then doesn't seem to have all of the additional functionality that we get from the TeamViewer software. Currently, we're starting to see Microsoft's push for endpoint performance analytics, which TeamViewer DEX has already done impressively for some time now.
Catchpoint points based licensing for public hosted nodes is complicated and unpredictable in points required.
Catchpoint lacks AI powered anomaly detection and automated remediation. This gap means more manual triage and slower MTTR during incidents.
The advanced 360 degree blackbox monitoring is enabling us to monitor the APIs, UI and proactively gain insights into the application behavior and performance before customer is impacted.
Being able to deploy configuration changes while devices are off-network was a real-life-saver for us during the sudden work-from-home scenarios we faced during the pandemic.
Reclaiming unused software licenses has provided some additional budget to use towards other products, and helps us to justify the cost of what we already have.
Using Experience to proactively troubleshoot performance issues not only reduces the number of help desk tickets but also provides a better work environment for our employees.
