Likelihood to Recommend Integration with Microsoft Access - We use Access for a lot of different Queries, such as for our bar back to know the specifics of each bar. Caterease allows Access to pull data directly so all we have to do is run the report instead of entering all the information manually. Same with diagramming, having software like Placez that pulls from Caterease allows for such things as table and chair counts to be pulled directly from Caterease instead of having to place each individual table.
Read full review It is the cheapest and easiest to use platform, especially when compared to Ticket Spice and
AudienceView . Ticket Spice is full of microtransactions and
AudienceView 's user interface is decades old and completely inefficient. Thundertix is easy to use and the prices are reasonable for ticket sales and supplemental packages for your account.
Read full review Pros Quick updates to contracts/files Great integrations available Report generation Read full review Thundertix is a WONDERFUL price that allows us to sell more tickets and increase our profits. The pricing of Thundertix is lower cost than anything else in the market. Thundertix is always innovating and adding to features relevant to the current market. Thundertix has great customer service, especially if you are willing to pay the premium price for over the phone customer support. Read full review Cons It’s a great program, but it’s missing some aspects that would be incredibly useful. It has the ability to store venues and locations that you’ve used in the past, but it doesn’t allow you to associate a tax rate with the saved venue. As our company handles events all throughout Southern California and tax rates are constantly changing, it would be nice to be able to assign certain tax rates to certain zip codes and venues. It can be a little finicky sometimes with its equipment conflict algorithm. There will be events In the system that have been marked as cancelled, yet it will insist that an event I am working on has an equipment conflict with it (even though that event is not going through). It will not let you save out of your event and, sometimes, will end up deleting all your changes and progress, which is incredibly frustrating. I wish there was a way to export PDFs of your proposals without re-saving your entire proposal. Sometimes, clients will ask for two versions of the same proposal with just slight changes, and it’s annoying to have to go in and completely re-do and save the proposal and have to adjust it back to the original. It would be nice if there was a way to see a history of all of the changes that had been made in a proposal, that would be great. Because we often have many hands on each event we do, having a comprehensive list of all the changes made to each proposal and the date and times, and users who made these changes would be an incredible asset. Read full review For the money, I honestly don't have a single critique. Some of the larger companies offer a few more features, but we believe that most of those bells and whistles are not worth a significant increase in price. Our venue is a 160 seat venue. Thundertix is ideal for this. I do not know how Thundertix would translate to a 15,000 venue. It is not what we deal with. We are involved in some higher ticket events, but those are all General Admission so I do not have to deal with 15,000 reserved seats. Read full review Likelihood to Renew We have been with them for over a decade and have no interest in leaving.
Read full review Usability ThunderTix is designed to work where you need it to work regardless of device or platform.
Read full review Support Rating I have not had to use the support in my over 3 years of using Caterease. This is why I gave it a 9 rating because even though I haven't had to interact with support, the fact that I haven't had to use support speaks volumes to how good the software is and how it is user friendly.
Read full review They are quick to respond to both calls and email. They also have a robust online set of documentation and tools that offer the possibility of finding your own answer. But, even if you don't use it, ThunderTix never asks the "did you check our online resources" questions. They never complain about emails or calls. They are there to help and do a fantastic job!
Read full review Implementation Rating It was an easy transition that took less than a month from planning to implementation
Read full review Alternatives Considered I haven’t used too many other events programs in the past – at a former company, we used the back end of our website in order to create events, but Caterease is a lot more user-friendly. Our website wasn’t particularly fancy – it didn’t allow us to conflict check or see if there was another event at the same time. It was used for the sole purpose of posting the information to our system – not for creating full proposals. Caterease is much more effective for what we need to use it for in this context.
Read full review AudienceView has some of the oldest and least efficient user interfaces I have ever seen. Theres 5 different websites for the same account to access different things that are all interlinked and need to be accessed together. Ticket Spice charges a higher per ticket cost for most ticket price ranges. ThunderTix is a flat rate while ticket spice is a percentage.
Read full review Return on Investment Has made our team more efficient and be able to have a central place to store all info so everyone can access it. Manually printing BEOs has proven to be incredibly inefficient as they get updated quickly and often times just causes confusion and mistakes. It's nice to be able to generate contracts fairly quickly for clients Read full review Thundertix allows us to retain more profits on the 30K plus tickets we sell each year, Thundertix charges only a small ticketing fee per ticket. Read full review ScreenShots