CDW vs. Ingram Micro vs. Tech Results Managed IT Services

CDW is a good solutions provider that has many offerings a client can choose from. CDW is well suited for solutions that require research and design, and providing the on-site implementation for the client. Hardware and software are also offered from CDW, but costlier, than if dealing with the hardware/software vendor directly.

Incentivized

Works well if you want to 1) Fulfill your own eComm orders. 2) Want the ability to do dropship with 3rd party retailers. 3) Want LOT# control (e.g. if you're in the food industry). There are a plethora of companies that can do ecomm fulfillment but they don't have the ability to do option 2 & 3.

Incentivized

• Website is very convenient and easily navigated.
• Quotes are always competitive.
• The range of products and services that they provide is outstanding.

Incentivized

• Customer Support
• Technical Advice
• Fast accurate shipping and logistics

Incentivized

• High staff turnover.
• Small organizations are treated as second-class citizens.
• Seems to have an agenda based on what their vendors are offering them for incentives.

Incentivized

• Very hard to find the products you're looking for on the site if you don't already know exactly what you're trying to find. Lots of similar/identical products with uninformative naming conventions.
• Poor faceted navigation.
• Entire site is painfully slow.
• The policy of automatically closing inactive accounts after 12 months, with no ability to re-open it upon customer request, is crazy.
• Pricing on most commonplace IT products (outside of things like HPE servers) is not competitive at all, it's almost always cheaper to just buy on Amazon, and even when Ingram is cheaper, the difference is so negligible it's pointless to bother.

Incentivized

CDW is a top-tier partner with most reputable tech companies. This aids in getting the best prices available.

Ingram Micro is the largest supplier of this type in New Zealand and as such we started to use them almost only for this reason.

Although we have had a very good customer experience and will continue to use Ingram Micro services in the future.

Incentivized