Celonis vs Pega Platform

• The team is incredible at integrating background tables, and building out the real-life processes end users are going through so that opportunities can be quickly identified. They continually persevere and are willing to bring in new data sets to make the platform as productive as possible.
• The team continually challenges our internal business processes and setups to ensure that we are hunting for opportunities and pushing the limits of what we thought was possible for improving our operations
• The X-ray view within the process explorer and the variant explorer provides a transparent overview of the order to cash process which we did not have previously
• OLAP tables and different dimensions to slice the data with [helping] us find the root cause of the improvement opportunity that we want to focus on
• Execution instruments like Action Flow help us take advantage of any insights provided to us within the process explorer
• Dashboard views of specific KPIs help us build and export management reports with ease

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• Quick development time. Much of the Pega "rules" are easy to configure and implement.
• Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps.
• Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform.

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• Performance: While most of the time the performance is great, there are still days where the performance is too low for too long periods of time.
• Still some minor, inexplicable errors with no pattern (i.e. Data Load gets stuck for 2 days)
• Client Centricity (They are working on that with their new structure of Consultants, though)

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• Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn.
• If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it.
• Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions.

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• I have seen Celonis save tens of millions of euros for some clients in the improvements of processing of invoices.
• I have seen Celonis take days off of processing times in purchasing processes.
• I have seen Celonis provide insights for potential opportunities but no monetary or process-based results when an organization did not take action of the insights generated by the platform.

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• For one of the applications we worked on, we were able to reduce the processing time on a case from 2 days to 20 minutes by utilizing Pega
• We were able to resolve the issue of the routing of cases to users based on a specific algorithm by use of Pega
• Pega case management feature was extensively used in one of the application to establish a parent-child relationship which was very helpful for all the business users

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