CentralReach vs. Epic

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CentralReach
Score 6.0 out of 10
N/A
CentralReach, headquartered in Ft. Lauderdale, is a provider of electronic medical record (EMR), practice management, and clinical solutions that enable Applied Behavior Analysis (ABA) and related behavioral health practices to deliver quality autism care for superior outcomes. The company supports ABA space with solutions including precision teaching, clinical data collection, scheduling, billing and learning management. Boasting users among more than 100,000 clinicians and educators,…N/A
Epic
Score 8.4 out of 10
N/A
Epic offers a suite of medical practice management and EHR software.N/A
Pricing
CentralReachEpic
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CentralReachEpic
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
CentralReachEpic
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
CentralReach
-
Ratings
Epic
9.3
5 Ratings
19% above category average
Real-time eligibility verification00 Ratings8.94 Ratings
Claims management00 Ratings9.34 Ratings
Coding00 Ratings9.45 Ratings
Patient billing00 Ratings9.45 Ratings
Financial Reporting00 Ratings9.24 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
CentralReach
-
Ratings
Epic
8.8
5 Ratings
10% above category average
Rule-based scheduling00 Ratings9.45 Ratings
Automated appointment reminders00 Ratings8.64 Ratings
Automated patient check-in00 Ratings8.93 Ratings
Multi-location support00 Ratings8.64 Ratings
Calendar interface00 Ratings8.35 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
CentralReach
-
Ratings
Epic
9.1
5 Ratings
23% above category average
Charting / document management00 Ratings9.25 Ratings
Templates00 Ratings9.55 Ratings
Patient portal00 Ratings9.45 Ratings
Mobile/tablet support00 Ratings8.75 Ratings
Fax integration00 Ratings8.63 Ratings
Integration with other EMR and PM systems00 Ratings8.25 Ratings
Workflow automation00 Ratings9.93 Ratings
Speech recognition00 Ratings9.43 Ratings
Customization00 Ratings8.75 Ratings
E-prescribing00 Ratings9.75 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
CentralReach
-
Ratings
Epic
9.3
5 Ratings
10% above category average
HIPAA compliance00 Ratings9.25 Ratings
Role-based permission levels00 Ratings9.25 Ratings
Data backups and redundancy00 Ratings9.25 Ratings
Local mode / networking failsafe00 Ratings9.45 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
CentralReach
-
Ratings
Epic
8.9
5 Ratings
13% above category average
Task tracking00 Ratings8.75 Ratings
Specialty-specific workflows00 Ratings8.95 Ratings
Multi-office / multi-physician capabilities00 Ratings8.95 Ratings
Best Alternatives
CentralReachEpic
Small Businesses

No answers on this topic

athenaClinicals
athenaClinicals
Score 8.7 out of 10
Medium-sized Companies

No answers on this topic

Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Enterprises

No answers on this topic

eClinicalWorks
eClinicalWorks
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CentralReachEpic
Likelihood to Recommend
8.8
(4 ratings)
10.0
(6 ratings)
Usability
-
(0 ratings)
9.2
(4 ratings)
Support Rating
6.0
(1 ratings)
9.4
(5 ratings)
User Testimonials
CentralReachEpic
Likelihood to Recommend
CentralReach
For an organization providing ABA service, there really is nobody else that even provides a remotely comparable service. It does have limitations and areas of the system that take more training or are less intuitive than one might hope, but their customer support representatives are generally really helpful and they are pretty quick to make updates to better serve their clients. They are incredible at finding efficient ways to reduce workflow, and while the product can be quite pricey, we have found that it has saved us at least 2 FT admin positions through the efficiency it has created and further frees up our clinicians so that they can focus in more on client outcomes. It's instrumental in our ability to scale our operations across locations. Even with its limitations, it's proven to be in a class of its own in the ABA world.
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Epic
Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
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Pros
CentralReach
  • CentralReach is easy to use once you get fully trained.
  • CentralReach helps us schedule our appointments, document our services, and quickly convert those sessions into charges to be billed to payors.
  • CentralReach is always evolving and implementing new features to keep up with client demands and the ever changing healthcare field.
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Epic
  • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
  • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
  • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
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Cons
CentralReach
  • Scheduling module has its limitations
  • Instant Chat is not robust
  • The App is terrible!!
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Epic
  • Difficult to find what you need.
  • Almost impossible to correct mistakes.
  • Multiple screens must be navigated to get to what you want.
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Usability
CentralReach
No answers on this topic
Epic
You should invest time into taking a training class before using Epic, but once you get the hang of it the usability features are endless! My favorite part about Epic is how it is automated and "trained" to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.
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Support Rating
CentralReach
It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking
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Epic
A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.
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Alternatives Considered
CentralReach
The user functionality is intuitive. The customer service is beyond other products which allows you to be more efficient and effective at using the system. Also, entering programming which is the primary use is very easy and also intuitive. Many parts of the system are connected which auto populate reports for our therapist. On the business side, the scheduling to billing is very effective.
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Epic
Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
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Return on Investment
CentralReach
  • CR allows us to streamline across locations, share admin staff across locations and automate multiple processes that previously took administrative and clinical time.
  • CR actively seeks to continue to expand and refine their practices and products, and acquire related specialty services - a critical quality in a field that is evolving as quickly as ours is.
  • Using templates through CR and their scheduling and timesheet features ensures that we have an audit-proof system and that all sessions that we provide are in compliance with regulatory agencies for reimbursement.
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Epic
  • It must have had a positive impact as things get done quicker, leading to easier billing/coding. It must be saving a lot of money and time. I am not aware of a better product.
  • Employee satisfaction
  • Efficiency
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