Likelihood to Recommend It would be ideal for a small solution provider looking for an entry level option to handle many of the company's functions at the same time. If customer relationship management, sales reporting, having a indexed eCommerce site, or having the ability to connect to 3rd party solutions is important to you; I would not go with ChannelOnline
Read full review Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
Read full review Pros Detailed product information Product reviews Supplier Relationships Read full review Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers. Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver! Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site. Read full review Cons Sales Reporting Features Product Documentation and Training Customer Relationship Management Account Management Supplier Integration New Release Information Search Engine Indexing Custom Solutions Read full review The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool. A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed. Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority. Read full review Likelihood to Renew Updates aren't valuable and don't see us ever being ahead of the competition with this solution. Feature enhancements that are released are just attempts to stay relevant with other ERPs in the industry. If you're trying to take your company to the next level this isn't going to be your solution unless you're a very small company
Read full review A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
Read full review Usability The interface is pretty easy to use and get used to. It's the lack of account, product and customer management usability that hinders ChannelOnline
Read full review Overall it's going great. Hoping it can reach very good heights soon.
Read full review Reliability and Availability We are down for 5-20 minutes once or twice a month
Read full review We have only had one instance where the platform went down in the time we have been using it.
Read full review Support Rating Support Staff is very nice and friendly. Most are knowledgeable but other than phone support they're lacking in every category
Read full review They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Read full review In-Person Training The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Read full review Implementation Rating Implementation went fairly smoothly.
Read full review Alternatives Considered When I think of
Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as
Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind.
Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
Read full review Scalability New features are released twice a year. Often these releases are fixing bugs and will rarely be an enhancement that will take your company to another level of effectiveness
Read full review Return on Investment It handles most business functions so the value is definitely there. Account Management is really inconvenient and will cost you hours of pay if you're in a business with a relatively medium-high employee turnover. It won't easily integrate at all with your website. Lead Management is pretty much non existent. Quotes and orders are fairly easy to manage so employee efficiency could rise. Training and readily available documentation on ChannelOnline is weak. This is especially true for new features. Read full review It created an impact on our processes greatly where we're now able to assist our users with lesser wait times and higher efficiency Content creation is very easy on the tool It also stores the versions of the processes making it easy to roll back a version if needed Read full review ScreenShots