ChannelOnline vs. SAP Commerce Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ChannelOnline
Score 8.0 out of 10
N/A
ChannelOnline empowers VARs and Solution Providers to streamline the entire sales cycle. It can be used to keep track of customers, contacts, sales opportunities and tasks, and its ecommerce self-service capabilities enable the users' customers to find products, place orders, and view status updates.N/A
SAP Commerce Cloud
Score 8.1 out of 10
N/A
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.N/A
Pricing
ChannelOnlineSAP Commerce Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ChannelOnlineSAP Commerce Cloud
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
ChannelOnlineSAP Commerce Cloud
Online Storefront
Comparison of Online Storefront features of Product A and Product B
ChannelOnline
-
Ratings
SAP Commerce Cloud
7.8
79 Ratings
0% below category average
Product catalog & listings00 Ratings8.275 Ratings
Product management00 Ratings8.475 Ratings
Bulk product upload00 Ratings8.272 Ratings
Branding00 Ratings8.269 Ratings
Mobile storefront00 Ratings7.669 Ratings
Product variations00 Ratings7.769 Ratings
Website integration00 Ratings7.874 Ratings
Visual customization00 Ratings7.770 Ratings
CMS00 Ratings6.571 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
ChannelOnline
-
Ratings
SAP Commerce Cloud
7.9
71 Ratings
3% above category average
Abandoned cart recovery00 Ratings8.014 Ratings
Checkout user experience00 Ratings7.770 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
ChannelOnline
-
Ratings
SAP Commerce Cloud
6.4
62 Ratings
26% below category average
eCommerce security00 Ratings6.462 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
ChannelOnline
-
Ratings
SAP Commerce Cloud
6.7
71 Ratings
14% below category average
Promotions & discounts00 Ratings6.670 Ratings
Personalized recommendations00 Ratings7.263 Ratings
SEO00 Ratings6.261 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
ChannelOnline
-
Ratings
SAP Commerce Cloud
8.0
72 Ratings
0% above category average
Multi-site management00 Ratings7.867 Ratings
Order processing00 Ratings8.269 Ratings
Inventory management00 Ratings8.264 Ratings
Shipping00 Ratings8.364 Ratings
Custom functionality00 Ratings7.468 Ratings
Best Alternatives
ChannelOnlineSAP Commerce Cloud
Small Businesses
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Medium-sized Companies
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChannelOnlineSAP Commerce Cloud
Likelihood to Recommend
4.0
(1 ratings)
8.2
(81 ratings)
Likelihood to Renew
4.0
(1 ratings)
10.0
(2 ratings)
Usability
3.0
(1 ratings)
7.3
(14 ratings)
Availability
3.0
(1 ratings)
-
(0 ratings)
Performance
5.0
(1 ratings)
-
(0 ratings)
Support Rating
5.0
(1 ratings)
10.0
(3 ratings)
Implementation Rating
-
(0 ratings)
9.1
(2 ratings)
Ease of integration
-
(0 ratings)
9.4
(48 ratings)
Product Scalability
2.0
(1 ratings)
9.5
(48 ratings)
User Testimonials
ChannelOnlineSAP Commerce Cloud
Likelihood to Recommend
1WorldSync
It would be ideal for a small solution provider looking for an entry level option to handle many of the company's functions at the same time. If customer relationship management, sales reporting, having a indexed eCommerce site, or having the ability to connect to 3rd party solutions is important to you; I would not go with ChannelOnline
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SAP
SAP Commerce Cloud is well-suited for large enterprises requiring robust personalization, seamless multi-channel integration, and the ability to handle high-volume transactions, especially during peak periods like Black Friday. Its scalability and advanced features make it ideal for businesses needing to manage complex product catalogs and global operations.Enough development capacities are needed to have a best in class shop
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Pros
1WorldSync
  • Detailed product information
  • Product reviews
  • Supplier Relationships
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SAP
  • Centralized Data Management: SAP Commerce Cloud excels in centralizing data from various operational sectors, which is pivotal in the chemicals industry. This feature allows for better oversight and management of complex supply chains, regulatory compliance, and customer interactions. Having a single source of truth for crucial business data minimizes discrepancies and promotes informed decision-making.
  • Real-Time Data Processing: The real-time data processing capability of SAP Commerce Cloud is invaluable. It aids in timely adherence to regulatory changes and helps in meeting customer demands promptly. In a sector where regulations and market conditions are ever-evolving, real-time data processing is fundamental for maintaining compliance and ensuring customer satisfaction.
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Cons
1WorldSync
  • Sales Reporting Features
  • Product Documentation and Training
  • Customer Relationship Management
  • Account Management
  • Supplier Integration
  • New Release Information
  • Search Engine Indexing
  • Custom Solutions
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SAP
  • It's a little pricey; further cost reductions will expand product selection; also, trained operators are required.
  • HAC occasionally functions extremely slowly and does not provide any problem messages; it simply gets stuck. Logging into the Backoffice for testing purposes causes a lot of trouble; it does not enable us to log in in one attempt, and the page refreshes every time we enter in the credentials.
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Likelihood to Renew
1WorldSync
Updates aren't valuable and don't see us ever being ahead of the competition with this solution. Feature enhancements that are released are just attempts to stay relevant with other ERPs in the industry. If you're trying to take your company to the next level this isn't going to be your solution unless you're a very small company
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SAP
I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
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Usability
1WorldSync
The interface is pretty easy to use and get used to. It's the lack of account, product and customer management usability that hinders ChannelOnline
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SAP
More true headless and a more rationale pricing. Since moving from the Hzbris Monolyth towards SAP Commerce Cloud a lot of progress has been made, but dissecting the monolyth into composable components where you just pay for what you use is still a longer journey and here pricing should be more realistic. Things become so expensive once they have the SAP stamp on them (example the SAP CIAM)
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Reliability and Availability
1WorldSync
We are down for 5-20 minutes once or twice a month
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SAP
No answers on this topic
Support Rating
1WorldSync
Support Staff is very nice and friendly. Most are knowledgeable but other than phone support they're lacking in every category
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SAP
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
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Implementation Rating
1WorldSync
No answers on this topic
SAP
Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
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Alternatives Considered
1WorldSync
No answers on this topic
SAP
SAP Cloud is much better than GoDaddy. it was a smooth transition and every aspect of the program is easier. My scalability increased greatly from GoDaddy to SAp Commerce Cloud and sales are now tracked easier and inventory is at the touch of a button, making sales much easier than previous software.
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Scalability
1WorldSync
New features are released twice a year. Often these releases are fixing bugs and will rarely be an enhancement that will take your company to another level of effectiveness
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SAP
The business users/admins were able to quickly segment products by brand, allowing for unique branding and header-less page design. As new products are added to the SAP backend, all characteristics and pricing automatically migrate to Commerce Cloud. We also segment our user sign-on (domains) by brand and allow targeting displays.
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Return on Investment
1WorldSync
  • It handles most business functions so the value is definitely there.
  • Account Management is really inconvenient and will cost you hours of pay if you're in a business with a relatively medium-high employee turnover.
  • It won't easily integrate at all with your website.
  • Lead Management is pretty much non existent.
  • Quotes and orders are fairly easy to manage so employee efficiency could rise.
  • Training and readily available documentation on ChannelOnline is weak. This is especially true for new features.
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SAP
  • It has a positive impact on my client's business and ROI is higher than expected. As orders count is increasing due to smooth and better experience.
  • My current client's customers have given very positive experience about new website built on SAP Commerce Cloud.
  • Due to SAP Commerce Cloud website rollout is very easy and due to it, my current client has introduced around 25 websites. As SAP Commerce Cloud logic needs to develop once and can be reused for multiple websites easily with minimal effort.
  • Branding is also very easy as promotions, events can be implemented on the website easily and with minimum time.
  • SAP Commerce has helped our client to integrate the Recommendation tool ISS which is easy to configure after this tool product sale is increased. The best thing was that integration was very easy and quick.
  • One option of Blue/Green deployment helping us to check the production release in advance on production environment. Prev we don't have this option and many times face P1 issue in prod which had ruined client reputation. But now this feature is helping lot
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ScreenShots

SAP Commerce Cloud Screenshots

Screenshot of the Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of commerce sites on two different mobile devicesScreenshot of a landing page from an e-commerce siteScreenshot of a web page with product categories and search results from an e-commerce siteScreenshot of headless commerce storefronts