TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chargebee

    Score8.5 out of 10
    N/AChargeBee is an all in one subscription billing solution designed to handle all the complexity of recurring billing. The product integrates with a range of other SaaS applications including SalesForce, accounting, and order fulfillment systems. Some key features include: Managed Subscription Billing, Flexible Billing Support and Automated Notifications.

    $599

    per month for up to USD 100K of billing per month; 0.75% on billing thereafter

    Jane

    Score9.1 out of 10
    N/AJane is a health and wellness practice management platform designed to be helpful now matter how a practice operates, from Jane Software headquartered in North Vancouver. It is available online and on any device, Jane offers branded online booking, beautiful scheduling, insurance management, customizable charting, online intake forms, patient reminders, integrated payment processing, and also supports online appointments (telehealth).

    $54

    per month per user

    Pricing
    ChargebeeJane
    Editions & Modules
    Scale
    $599
    per month for up to USD 100K of billing per month; 0.75% on billing thereafter
    Enterprise
    Contact sales team
    Balance Plan
    $54
    per month per user
    Base Plan
    $79
    per month + $35 per additional full license + $17.50 per additional half license
    Thrive Plan
    $99
    per month + $40 per additional full license + $20 per additional half license
    Offerings
    Pricing Offerings
    ChargebeeJane
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsNo transaction based fees. No setup cost.—
    More Pricing Information
    Community Pulse
    ChargebeeJane
    Considered Both Products
    Chargebee
    No answer on this topic
    Jane Software, Inc
    No answer on this topic
    Key User Insights
    Would buy again
    77%
    Would buy again
    10 Answers
    No answers on this topic
    Delivers good value for the price
    69%
    Delivers good value for the price
    9 Answers
    No answers on this topic
    Happy with the feature set
    77%
    Happy with the feature set
    10 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    78%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    Implementation went as expected
    57%
    Implementation went as expected
    4 Answers
    No answers on this topic
    Best Alternatives
    ChargebeeJane
    Small Businesses
    WooCommerce Subscriptions
    Score8.7 out of 10
    Tebra Billing & Payments
    Score9 out of 10
    Medium-sized Companies
    Maxio
    Score8.1 out of 10
    AdvancedMD
    Score7.6 out of 10
    Enterprises
    Zuora
    Score8.5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ChargebeeJane
    Likelihood to Recommend
    7.1
    (22 ratings)
    10.0
    (1 ratings)
    Usability
    7.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ChargebeeJane
    Likelihood to Recommend
    Chargebee
    Well-suited:
    • In a B2B set up - Post achieving some scale and having outgrown Google Sheets/ Excels. Won't add much value if you are dealing with fewer than 400-500 invoices a year.
    • We haven't explored their B2C subscription management side - but that is one of the key strengths of the platform.
    Incentivized
    Read full review
    Jane Software, Inc
    Jane.app could be used for clinics with a single practitioner, or many. It is very easy to navigate, and requires minimal time to learn it's features. I really love this scheduling app over others specifically for me because I offer various modalities (massage therapy, personal training & reflexology) and there are forms for every modality (intake forms and charting forms), that enables me to customize for whichever modality I am using with a client. This is where I see Jane.app as a superior scheduling app for practitioners offering a variety of services. I also love how easy it is to integrate multiple clinics into one scheduling app. I run 2 clinics, and can have a schedule for each, with a simple click of a button. I can't think of a practitioner that wouldn't benefit from this app. I am not sure how cost compares amongst apps, but I find the basic version to be quite cost efficient, with even more features than I have even dabbled in yet
    Read full review
    Pros
    Chargebee
    • Reliable: We've had virtually no issues since launch.
    • Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
    • Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.
    Incentivized
    Read full review
    Jane Software, Inc
    • Jane.app has a wide variety of forms that you can view, edit and use for your clinic, which has been a huge time saver for me (I operate multiple modalities and require different forms for each)
    • Jane.app is incredibly simple for scheduling - from implementing your regular schedule, booking appointments, changing appointments, and booking time off. It's a very small learning curve and very seamless to utilize
    • Jane.app has a ton of reports that are vey useful in understanding what's working and what isn't in my clinic. From accounts receivable, to new clients booked, to client retention, the reports offer valuable information (from multiple avenues) that guide my decisions efficiently toward growth
    Read full review
    Cons
    Chargebee
    • It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
    • Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
    • Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.
    Incentivized
    Read full review
    Jane Software, Inc
    • When charting, I would love to be able to edit a chart afterward, without having to use an amendment.
    • I would like to be able to edit health history forms after I have signed off of them. Sometimes the client has discussed health issues during treatments that were not included on their HH, and I can't go back and just add on to form
    • This is really minor, but when I click on "clients," I would like to see the number of clients I have, instead of having to go right into reports
    Read full review
    Usability
    Chargebee
    It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.
    Incentivized
    Read full review
    Jane Software, Inc
    No answers on this topic
    Support Rating
    Chargebee
    Chargebee is simple to use, and we have had little need for support.
    Incentivized
    Read full review
    Jane Software, Inc
    No answers on this topic
    Alternatives Considered
    Chargebee
    The major reason to go with chargebee is its costing as compared to its competitors it is much useful and value for money.Also it has many features that is very practical and efficient to use it.I recommend to the people who involves low costing as well as futuristic features.
    Incentivized
    Read full review
    Jane Software, Inc
    I like ClinicSense, but I mostly chose Jane because it allows me to easily integrate my other modalities into one scheduling app. ClinicSense felt geared more toward massage therapy speficially, where Jane as flexibility to add in now, and in the future
    Read full review
    Return on Investment
    Chargebee
    • It was a step in the right direction compared to ReCharge
    • It had negative impacts on our revenue before we had our developers put some work into improving its capabilities with our website and software
    • Now, we are seeing some positive results (after some costly updating from our end)
    Incentivized
    Read full review
    Jane Software, Inc
    • Jane.app has allowed me to see reports on client retention, which prompts me to reach out to clients who haven't booked in awhile, increasing retention rate and customer satisfaction
    • Jane.app has saved me a ton of time, but having reports readily accessible, meaning I am not taking the time to go through my data and creating my own reports
    • Jane.app's reports provide me immediate feedback on number of appointments booked and new clients, which allows me to quickly and easily direct my focus on what is needed most - whether that's reaching out to current clients, or marketing to gain new clients, to coming up with a marketing plan to increase appointments booked. No time is wasted on actions that aren't important to my bottom line (which wasn't really clear to me before I had Jane and access to these reports)
    Read full review
    ScreenShots

    Chargebee Screenshots

    Screenshot of Chargebee's metrics and reportingScreenshot of the Recurring Business Command CentreScreenshot of customer subscription nanagement organized onto a single page, where users can change plans, edit card details, add add-ons, apply credits, apply ad hoc charges and delay billing dateScreenshot of the customizable hosted checkout page