What users are saying about
27 Ratings
2 Ratings
27 Ratings
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Score 7.4 out of 100
2 Ratings
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Score 10 out of 100

Likelihood to Recommend

Chargebee

Chargebee is really well suited to any growing company. There is probably a lighter-weight solution that might be optimized for a 5 person startup. There may be better options if you're the size of Google. But if you're a venture-backed startup, growing anywhere from Series B to Series E it's great. The tool is purpose-built for SaaS billing, but it now has a ton of features that make non-SaaS billing easy as well.
Anonymous | TrustRadius Reviewer

Zeni

Zeni is well suited for any organization that needs accounting work. They have been great for us since we are in the SaaS space and they adjusted our accounts to reflect SaaS needs and metrics. So far I think Zeni would be a fit for any size of company. I think it would be great to start out with Zeni so that you have them in place as you grow.
Trey Davis | TrustRadius Reviewer

Feature Rating Comparison

Security

Chargebee
Zeni
10.0
Single sign-on capability
Chargebee
Zeni
10.0
Role-based user permissions
Chargebee
Zeni
10.0

Reporting & Analytics

Chargebee
Zeni
10.0
Dashboards
Chargebee
Zeni
10.0
Standard reports
Chargebee
Zeni
10.0

General Ledger and Configurable Accounting

Chargebee
Zeni
10.0
Accounts payable
Chargebee
Zeni
10.0
Accounts receivable
Chargebee
Zeni
10.0
Cash management
Chargebee
Zeni
10.0
Bank reconciliation
Chargebee
Zeni
10.0
Expense management
Chargebee
Zeni
10.0
Regulations compliance
Chargebee
Zeni
10.0
Electronic tax filing
Chargebee
Zeni
10.0
Self-service portal
Chargebee
Zeni
10.0
Primary and Secondary Ledgers
Chargebee
Zeni
10.0
Intercompany Accounting
Chargebee
Zeni
10.0
Journals and Reconciliations
Chargebee
Zeni
10.0
Enterprise Accounting
Chargebee
Zeni
10.0
Configurable Accounting
Chargebee
Zeni
10.0
Standardized Processes
Chargebee
Zeni
10.0

Pros

Chargebee

  • Simple interface that new employees are able to navigate fairly easily
  • Provides simple dashboard information you need.
  • Really love the dunning that makes it much easier for us to collect expired credit card info. Otherwise we'd be doing it manually and that would be a huge pain
Brad Henderson | TrustRadius Reviewer

Zeni

No answers on this topic

Cons

Chargebee

  • [I feel] customer service never actually fixes any problems. They make you gather information they easily could, write up a big report of the problem, and then tell you why it's not working (usually not even correct). [In my experience] they never actually solve a problem. Not to mention, [in my experience] you can never speak with anyone immediately and coms turnaround is usually over 24 hours.
  • So far, I can not get my customers to checkout online, even after hiring professional developers to help.
  • [I believe] QBO sync is a mess.
  • My account is set up to send payment tokens to Authorize.Net, and no matter how much I disable every possible security feature, I still have 100's of declined cards, that work perfectly well.
Anonymous | TrustRadius Reviewer

Zeni

No answers on this topic

Usability

Chargebee

Chargebee 8.0
Based on 1 answer
It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.
Anonymous | TrustRadius Reviewer

Zeni

Zeni 10.0
Based on 1 answer
Zeni is really simple and straightforward to use. I've never had any issues locating the information that I needed.
Trey Davis | TrustRadius Reviewer

Support Rating

Chargebee

Chargebee 8.0
Based on 2 answers
Chargebee is simple to use, and we have had little need for support.
Will Goad | TrustRadius Reviewer

Zeni

Zeni 10.0
Based on 1 answer
The Zeni team has always been quick to respond and get on a call if needed.
Trey Davis | TrustRadius Reviewer

Alternatives Considered

Chargebee

I considered using WooCommerce, cart66, Sam cart, Shopify, big commerce, and a few others I can't recall at the moment. Each one of those options had either limiting abilities to create flexible plans or required expensive add-ons that would make it the timeline to profitability much longer and had a steeper implementation curve. Chargebee was incredibly easy to set up, test, and deploy. I was selling my plans and generating revenue in just a couple of days.
jeffrey samorano | TrustRadius Reviewer

Zeni

We used Bench.co before switching to Zeni- our books were often not available when promised, we had issues with duplicate transactions, and we had serious communication issues when trying to file our taxes. Zeni corrected our books and got our taxes filed quickly and seamlessly.
Trey Davis | TrustRadius Reviewer

Return on Investment

Chargebee

  • In what is actually quite unique, all teams outside finance interact with Chargebee in some way -- from our customer success teams, monitoring renewals and triaging customers who may churn, to sales after deals have been made and product (who message people who have upgraded their plans faster than average to understand what we are doing that resonates in value)
  • Given we were early adopters, I wasn't sure if our revenue growth and demands would force a change in the platform to accommodate changes in scale. I am pleased that we haven't had to bear the costs of needing something new, as Chargebee has been and will continue to be a strong partner of ours into the future.
Dailius Wilson | TrustRadius Reviewer

Zeni

No answers on this topic

Screenshots

Pricing Details

Chargebee

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Chargebee Editions & Modules

Edition
Rise$2491
Scale$5491
EnterpriseContact sales team
  1. per month
  2. none
Additional Pricing Details
No transaction based fees. No setup cost. No monthly contracts. No hidden fees.

Zeni

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zeni Editions & Modules

Edition
Bookkeeping Plan$299.001
Full Service Plan$549.001
CFO Plan$1,149.001
  1. per month
Additional Pricing Details

Rating Summary

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