Chargent vs. Fiserv (First Data) - ICICI Merchant Services

For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.

Incentivized

The software which is web-based offers our employees access the portal for reporting, credit card processing remotely. This feature has been very useful during the current Covid environment.

Incentivized

• Extremely easy to implement + 100% native on salesforce.com.
• Payment information is on the opportunity level making it easily visible across teams.
• Payment request feature allows cutomers to pay online via force.com site.
• Supports recurring payments which allows payment processing to be run on an automated schedule.

Incentivized

• Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
• Integrates well with WordPress and WooCommerce and provides a seamless user experience.
• Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.

Incentivized

• Because it is a low fee, you need to do more configuration on your own to get it up and running.

Incentivized

• They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
• Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.

Incentivized

They were overwhelmingly easy to deal with and helped us work through some very specific use cases

Incentivized

Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.

Incentivized

First Data is competive on its rate. Quality is acceptable, but not good compared to its competitors mentioned above.

Incentivized

• Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
• Increased revenue collection as billing information is easily accessible on the opportunity.
• Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.

Incentivized

• Our ROI has been very positive
• Our company has been able to process cash receipts remotely
• Our processing charges have been lower

Incentivized