What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 4 out of 100
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

CharityEngine

CharityEngine has the POTENTIAL to be a good CRM, but both unresponsiveness to the more complex problems go unresolved for months at a time. Employee turnover is huge, which is likely because upper management is doing nothing to solve the internal problems. I would NOT recommend this CRM at this point.While CharityEngine does allow reasonably robust storage and querying of data if you plan to send emails through your CRM, look elsewhere. CharityEngine's framework is clunky and counter-intuitive, in addition to frequently just not working at all.
Anonymous | TrustRadius Reviewer

Little Green Light

Little Green Light is the Cadillac of CRM's in my opinion. It is extremely user friendly and everything is just a click away.
Shannon Hill | TrustRadius Reviewer

Pros

CharityEngine

  • Allows users to create unique queries to generate targeted data.
  • Allows the entry of addresses from all around the world, not just US addresses.
Anonymous | TrustRadius Reviewer

Little Green Light

  • Donor touch tracking (calls, meetings, etc.)
  • Relationships and stewardship
  • Forms for event and other registrations
  • Financial reporting and gift tracking
  • Great support team! I was initially worried because they don't have a contact number, but they reply to support questions really quickly and are always helpful.
Emily Westlake, MNPL | TrustRadius Reviewer

Cons

CharityEngine

No answers on this topic

Little Green Light

  • I wish the LGL Forms could send notices when a customer's recurring payment fails.
  • More integration with other programs would be wonderful.
Bonnie Hammond | TrustRadius Reviewer

Usability

CharityEngine

CharityEngine 4.0
Based on 1 answer
There are a lot of frustrating things about the general usage of CharityEngine. It syncs with a nine-digit zip code database, but doesn't automatically populate exportable fields with this data - it must be manually requested for each record. Buttons that allow a user to quickly move to a specific area of the data in a customer record frequently stop working after updates; are found by users and reported, and then take a month or longer to be fixed. A clunky and counter-intuitive "creative" database frequently fails completely and is always slow.
Anonymous | TrustRadius Reviewer

Little Green Light

No score
No answers yet
No answers on this topic

Support Rating

CharityEngine

No score
No answers yet
No answers on this topic

Little Green Light

Little Green Light 8.7
Based on 15 answers
They do not do phone support or chat support, only via email. Every time I have contacted them, they have responded and within 24 hours either solved the issue or explained that the software does not have the functionality.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CharityEngine

No answers on this topic

Little Green Light

LGL is significantly less expensive with higher functionality, easier for more users to access, and has more information easily viewable without pulling a formal report.
Megan Farkas | TrustRadius Reviewer

Return on Investment

CharityEngine

  • CharityEngine has allowed our organization to grow in the past few years, but it has not kept up with industry trends and avoids making changes and updates requested by users.
  • Our overall business objectives cannot be met with CharityEngine alone. We must export data and use other applications to generate the data we need.
Anonymous | TrustRadius Reviewer

Little Green Light

  • Email communication has improved with our donors because they feel the email is addressed just to them.
  • We've been able to improve our donor management to include gift management and pledges.
Sheri Rettew | TrustRadius Reviewer

Screenshots

Pricing Details

CharityEngine

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

CharityEngine Editions & Modules

Additional Pricing Details
All plans include unlimited system users, unlimited online forms, and unlimited ticket support. For more information, see our website.

Little Green Light

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Little Green Light Editions & Modules

Edition
Tier 1$39/mo OR $421 per year when paid annually (10% savings)1
Tier 2$49/mo OR $529 per year when paid annually (10% savings)2
Tier 3$59/mo OR $637 per year when paid annually (10% savings)3
Tier 4$69/mo OR $745 per year when paid annually4
  1. Up to 2,500 constituents
  2. Up to 5,000 constituents
  3. Up to 10,000 constituents
  4. Up to 20,000 constituents
Additional Pricing Details
Over 20,000 constituent records? Add $10/mo or $108/yr for each additional 10,000 records.

Add comparison