What users are saying about
1 Rating
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Score 4 out of 100
23 Ratings
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Score 7.7 out of 100

Attribute Ratings

  • Little Green Light is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

4.0

CharityEngine

40%
1 Rating
10.0

Little Green Light

100%
10 Ratings

Usability

4.0

CharityEngine

40%
1 Rating

Little Green Light

N/A
0 Ratings

Support Rating

CharityEngine

N/A
0 Ratings
8.8

Little Green Light

88%
15 Ratings

Likelihood to Recommend

CharityEngine

CharityEngine has the POTENTIAL to be a good CRM, but both unresponsiveness to the more complex problems go unresolved for months at a time. Employee turnover is huge, which is likely because upper management is doing nothing to solve the internal problems. I would NOT recommend this CRM at this point. While CharityEngine does allow reasonably robust storage and querying of data if you plan to send emails through your CRM, look elsewhere. CharityEngine's framework is clunky and counter-intuitive, in addition to frequently just not working at all.
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Little Green Light

Little Green Light is the Cadillac of CRM's in my opinion. It is extremely user friendly and everything is just a click away.
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Pros

CharityEngine

  • Allows users to create unique queries to generate targeted data.
  • Allows the entry of addresses from all around the world, not just US addresses.
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Little Green Light

  • Donor touch tracking (calls, meetings, etc.)
  • Relationships and stewardship
  • Forms for event and other registrations
  • Financial reporting and gift tracking
  • Great support team! I was initially worried because they don't have a contact number, but they reply to support questions really quickly and are always helpful.
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Cons

CharityEngine

No answers on this topic

Little Green Light

  • I wish the LGL Forms could send notices when a customer's recurring payment fails.
  • More integration with other programs would be wonderful.
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Pricing Details

CharityEngine

Starting Price

Editions & Modules

CharityEngine editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    All plans include unlimited system users, unlimited online forms, and unlimited ticket support. For more information, see our website.

    Little Green Light

    Starting Price

    $45 per month Up to 2,500 constituent records

    Editions & Modules

    Little Green Light editions and modules pricing
    EditionModules
    Tier 1$45.001
    Tier 2$60.002
    Tier 3$75.003
    Tier 4$90.004
    Tier 5$105.005
    Tier 6$120.006
    Tier 7$135.007

    Footnotes

    1. per month Up to 2,500 constituent records
    2. per month Up to 5,000 constituent records
    3. per month Up to 10,000 constituent records
    4. per month Up to 20,000 constituent records
    5. per month Up to 30,000 constituent records
    6. per month Up to 40,000 constituent records
    7. per month Up to 50,000 constituent records

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Over 50,000 constituent records? Add $15/mo for each additional 10k tier. Discounts for prepayment: You can prepay for 12 months and get a 10% discount off your monthly price. Discounts also apply to prepayments of 3 months (2.5%) and 6 months (5%).

    Usability

    CharityEngine

    There are a lot of frustrating things about the general usage of CharityEngine. It syncs with a nine-digit zip code database, but doesn't automatically populate exportable fields with this data - it must be manually requested for each record. Buttons that allow a user to quickly move to a specific area of the data in a customer record frequently stop working after updates; are found by users and reported, and then take a month or longer to be fixed. A clunky and counter-intuitive "creative" database frequently fails completely and is always slow.
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    Little Green Light

    No answers on this topic

    Support Rating

    CharityEngine

    No answers on this topic

    Little Green Light

    They do not do phone support or chat support, only via email. Every time I have contacted them, they have responded and within 24 hours either solved the issue or explained that the software does not have the functionality.
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    Alternatives Considered

    CharityEngine

    No answers on this topic

    Little Green Light

    LGL is significantly less expensive with higher functionality, easier for more users to access, and has more information easily viewable without pulling a formal report.
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    Return on Investment

    CharityEngine

    • CharityEngine has allowed our organization to grow in the past few years, but it has not kept up with industry trends and avoids making changes and updates requested by users.
    • Our overall business objectives cannot be met with CharityEngine alone. We must export data and use other applications to generate the data we need.
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    Little Green Light

    • Email communication has improved with our donors because they feel the email is addressed just to them.
    • We've been able to improve our donor management to include gift management and pledges.
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    Screenshots

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