What users are saying about
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Top Rated
92 Ratings

Chartbeat

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Top Rated
92 Ratings
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Score 9.1 out of 100
18 Ratings
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Score 9.4 out of 100

Feature Set Ratings

    Testing and Experimentation

    Chartbeat

    Feature Set Not Supported
    N/A
    9.0

    Convert Experiences

    90%
    Convert Experiences ranks higher in 19/19 features

    a/b experiment testing

    N/A
    0 Ratings
    9.8
    98%
    9 Ratings

    Split URL testing

    N/A
    0 Ratings
    7.9
    79%
    8 Ratings

    Multivariate testing

    N/A
    0 Ratings
    9.7
    97%
    9 Ratings

    Multi-page/funnel testing

    N/A
    0 Ratings
    9.8
    98%
    8 Ratings

    Cross-browser testing

    N/A
    0 Ratings
    9.9
    99%
    5 Ratings

    Mobile app testing

    N/A
    0 Ratings
    9.1
    91%
    3 Ratings

    Test significance

    N/A
    0 Ratings
    9.7
    97%
    9 Ratings

    Visual / WYSIWYG editor

    N/A
    0 Ratings
    8.1
    81%
    7 Ratings

    Advanced code editor

    N/A
    0 Ratings
    9.8
    98%
    8 Ratings

    Page surveys

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Visitor recordings

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Preview mode

    N/A
    0 Ratings
    7.7
    77%
    6 Ratings

    Test duration calculator

    N/A
    0 Ratings
    7.4
    74%
    6 Ratings

    Experiment scheduler

    N/A
    0 Ratings
    6.9
    69%
    5 Ratings

    Experiment workflow and approval

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Dynamic experiment activation

    N/A
    0 Ratings
    8.9
    89%
    2 Ratings

    Client-side tests

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Server-side tests

    N/A
    0 Ratings
    8.9
    89%
    3 Ratings

    Mutually exclusive tests

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Audience Segmentation & Targeting

    Chartbeat

    Feature Set Not Supported
    N/A
    8.7

    Convert Experiences

    87%
    Convert Experiences ranks higher in 4/4 features

    Standard visitor segmentation

    N/A
    0 Ratings
    9.6
    96%
    8 Ratings

    Behavioral visitor segmentation

    N/A
    0 Ratings
    9.6
    96%
    7 Ratings

    Traffic allocation control

    N/A
    0 Ratings
    7.1
    71%
    8 Ratings

    Website personalization

    N/A
    0 Ratings
    8.5
    85%
    7 Ratings

    Results and Analysis

    Chartbeat

    Feature Set Not Supported
    N/A
    9.2

    Convert Experiences

    92%
    Convert Experiences ranks higher in 10/10 features

    Heatmap tool

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Click analytics

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Scroll maps

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Form fill analysis

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Conversion tracking

    N/A
    0 Ratings
    9.9
    99%
    7 Ratings

    Goal tracking

    N/A
    0 Ratings
    9.6
    96%
    8 Ratings

    Test reporting

    N/A
    0 Ratings
    9.9
    99%
    7 Ratings

    Results segmentation

    N/A
    0 Ratings
    9.4
    94%
    6 Ratings

    CSV export

    N/A
    0 Ratings
    9.2
    92%
    4 Ratings

    Experiments results dashboard

    N/A
    0 Ratings
    7.2
    72%
    8 Ratings

    Attribute Ratings

    • Chartbeat is rated higher in 2 areas: Likelihood to Renew, Usability
    • Convert Experiences is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.1

    Chartbeat

    91%
    54 Ratings
    9.8

    Convert Experiences

    98%
    16 Ratings

    Likelihood to Renew

    10.0

    Chartbeat

    100%
    5 Ratings
    9.1

    Convert Experiences

    91%
    1 Rating

    Usability

    8.7

    Chartbeat

    87%
    45 Ratings
    8.0

    Convert Experiences

    80%
    1 Rating

    Support Rating

    8.0

    Chartbeat

    80%
    11 Ratings
    9.6

    Convert Experiences

    96%
    17 Ratings

    Likelihood to Recommend

    Chartbeat

    If you are looking for a tool that tracks traffic, content performance, author performance, and reader retention with a relatively simple interface and gleaming graphics then this is for you. Trickier things like report generation are made much more seamless now, and except for some friction in the sidebar navigation –– I find it to be a pretty flawless tool that I would recommend to friends or others in the media field. It's just a basic necessity to understand content these days, so Chartbeat is a great tool at that!
    Kaley Roshitsh | TrustRadius Reviewer

    Convert Experiences

    Definitely well suited for budget conscious companies that want a solid array of functionality but without having to pay an exorbitant amount. Great for marketing and analytics team members that need the ability to get in and set up tests w/o dev assistance. But, functionality is there for developers to get in and set up more complicated tests.
    Scot Chandler | TrustRadius Reviewer

    Pros

    Chartbeat

    • Provides easy at-a-glance look at what people are reading right now
    • Heads-up Display allows you to make sure the homepage is showing the content people want to read
    • Headline testing tool provides fascinating insight into what makes people read a story and improves headline-writing ability
    Anonymous | TrustRadius Reviewer

    Convert Experiences

    • Over the top powerful Javascript enabled targeting. This feature is called DMP Profiling and is available in the Pro Plan, currently only +$100 more than the plus plan. An article explaining this feature is here for further reading: https://convert.zendesk.com/hc/en-us/articles/206631623-Target-experiment-based-on-a-custom-Javascript-condition-that-evaluates-true-at-a-later-stage. I wrote up a much longer explanation but TR broke it up weirdly. The gist is that you can powerfully use JS to target. This allows me to target users in our SPA in incredibly advanced ways. I can walk their entire history model and assign them an audience value, or I can exclude them. It's MUCH more powerful than just a "Site Area" tool. We recently used it against 900K users to check if they had written a review of their apartment or not yet. This allowed me to only expose the user on the homepage to an experiment that prompted them to write a review while excluding users that couldn't write a review from the experiment (because they had already written one). The experiment converted 50% better than what we do now, generating 9k reviews in a matter of hours.
    • Audience targeting IN ADDITION to all that fancy DMP targeting. This means I can define demographics or other data as a qualifier AS WELL as the previously mentioned qualifier. This can be setup in so many ways: Traffic source, Visitor Data, Include / Exclude users part of a current experiment (!!), Date/Time, Device/Browser/OS, JS Conditon
    • Real-time reporting that makes sense to the whole company to view. Seriously, I can share a Convert Report to any level of intelligence on my team and they understand what's happening.
    • Audiences and Goals are saved as presets, so your entire team can use them. Using the example above, we have an audience called "Wrote a Review" that we exclude from the Review Prompt treatments.
    • Their customer support is seriously fast at answering questions. I've never had to wait more than a day.
    Ken Hanson | TrustRadius Reviewer

    Cons

    Chartbeat

    • Source of traffic needs improvement. Search and social make sense, but "internal" and "links" is a grey area. It would be helpful to define those with an organization and provide an information icon so users can easily remember what each of those buckets is tracking.
    • More ways to customize the real-time board. For example, with video content, that's great that I can see a user has started a video, but what is the completion rate, was that only on O&O or can that track Facebook, too?
    • Would like to see demo (age) information included as a way to slice the data so I can see what's working with my older and younger demo.
    Anonymous | TrustRadius Reviewer

    Convert Experiences

    • We are aggressive testers and have demanding clients, and if there was any part of the Convert platform where I'd like to see improvement, it would be in the reporting section where I feel a vertical report could present in a more readable fashion to the users.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Chartbeat

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Chartbeat Editions & Modules

    Additional Pricing Details

    Convert Experiences

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $999 per month

    Convert Experiences Editions & Modules

    Edition
    EXPERT 1$1,3991
    EXPERT 2$2,6991
    GROWTH$9991
    1. per month
    Additional Pricing Details
    1. Flexible payment plans - start an annual contract or pay by month. 2. Pricing is not feature dependent. Some features like integrations, goals, Live Logs are necessary to test successfully. This is why we cap by tested users - basically visitors who have been bucketed to see a variation and are unique to that variation. As a result your app tested users are always

    Likelihood to Renew

    Chartbeat

    Chartbeat 10.0
    Based on 5 answers
    I gave Chartbeat a 5 for a renewal rating, because, while it delivers clear and understandable content, Google Analytics also provides many of the same features for free. For a small to medium website, I believe it would be more cost effective to use Google Analytics. A website with a high amount of traffic, however, could merit spending the money on Chartbeat to maximize their potential.
    Anonymous | TrustRadius Reviewer

    Convert Experiences

    Convert Experiences 9.1
    Based on 1 answer
    Couldn't live without this, no other tool does precisely what we need them to do
    Ken Hanson | TrustRadius Reviewer

    Usability

    Chartbeat

    Chartbeat 8.7
    Based on 45 answers
    It's easy to use and understand, which can't be said for all data-tracking sites that I've used in the past. It's easy for me to navigate and I didn't need to Google anything in order to find what I needed
    Anonymous | TrustRadius Reviewer

    Convert Experiences

    Convert Experiences 8.0
    Based on 1 answer
    To use the platform in the context of developing enhanced tests that stretch the platform there is as with most things a learning curve. However, if you're a casual user or have standard experiments that you wish to run you would be easily able to hit the ground running.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Chartbeat

    Chartbeat 8.0
    Based on 11 answers
    I have had limited experience of support for Chartbeat but whenever I have needed help it has been there. Recently there was an issue of seeing different forms of data in real time - app and otherwise effectively, and the issue was being clearly dealt with and communicated back to us.
    Graeme Brown | TrustRadius Reviewer

    Convert Experiences

    Convert Experiences 9.6
    Based on 17 answers
    I use support only in very emergency cases. The support hasn't been very helpful and suggests the problem is on my site
    Art Bukowski | TrustRadius Reviewer

    Alternatives Considered

    Chartbeat

    Chartbeat really remains the gold standard in the tracking, measurement and display of realtime engagement metrics. If your site has sufficient audience benefit from immediate changes in content programming, display and design, it's a great tool with a highly refined and intuitive user experience. Plus, it's API allows for broad integration.
    Kurt Gessler | TrustRadius Reviewer

    Convert Experiences

    Convert was selected based on price point, feature set, and UI/UX. All three are very friendly to new testers and small to mid-market size companies. Their UI and tool workflow is the best out of all of the non-enterprise solutions that I have tried. There is some small room for improvement, but that only really affects power users or tests that require significant coding/development work to execute.
    Matt Beischel | TrustRadius Reviewer

    Return on Investment

    Chartbeat

    • I do not have access to the financial arrangements in place, but I would view Chartbeat as a key tool for the company with significant advantages over other analytical software.
    • Continued enhancement of the product, for instance picture previewer, would provide additional value to the service.
    Anonymous | TrustRadius Reviewer

    Convert Experiences

    • Using Convert has allowed us to make quick decisions on site edits and price changes. Seeing and sharing quick results makes our operations much more profitable.
    • Connecting the tests with Shopify has produced very valuable and timely results that we can act upon as soon as we see statistically significant results.
    Scot Chandler | TrustRadius Reviewer

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