What users are saying about
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Top Rated
53 Ratings

Chartbeat

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Top Rated
53 Ratings
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Score 9.1 out of 100
18 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Chartbeat

It's a great tool for media or market-facing sites that get enough customer traffic to benefit from realtime changes in headlines, design or display. However, small sites that don't get enough traffic to benefit from realtime changes in headlines, design or display probably can't justify the cost of the product.
Kurt Gessler | TrustRadius Reviewer

Convert Experiences

Once our clients start using Convert Experiences, they find it opens up a world of possibilities that they never had access to before. In addition to traditional A/B tests, we've helped our clients build multi-page funnels, popups & alerts, customizations based on location or other customer data, and even data bridges between disparate marketing systems. Whether the business is e-commerce or lead-gen based, there are almost endless uses cases for the platform. However, the site must already have substantial traffic and conversions before it makes sense to invest in the platform, as A/B tests can take a long time to reach statistical significance if there is not enough data coming in on a daily basis.
Andres Lucero | TrustRadius Reviewer

Feature Rating Comparison

Testing and Experimentation

Chartbeat
Convert Experiences
8.8
a/b experiment testing
Chartbeat
Convert Experiences
9.0
Split URL testing
Chartbeat
Convert Experiences
8.0
Multivariate testing
Chartbeat
Convert Experiences
8.9
Multi-page/funnel testing
Chartbeat
Convert Experiences
9.0
Cross-browser testing
Chartbeat
Convert Experiences
9.6
Mobile app testing
Chartbeat
Convert Experiences
9.1
Test significance
Chartbeat
Convert Experiences
8.9
Visual / WYSIWYG editor
Chartbeat
Convert Experiences
8.3
Advanced code editor
Chartbeat
Convert Experiences
9.1
Page surveys
Chartbeat
Convert Experiences
9.1
Visitor recordings
Chartbeat
Convert Experiences
9.1
Preview mode
Chartbeat
Convert Experiences
8.0
Test duration calculator
Chartbeat
Convert Experiences
7.6
Experiment scheduler
Chartbeat
Convert Experiences
7.3
Experiment workflow and approval
Chartbeat
Convert Experiences
9.1
Dynamic experiment activation
Chartbeat
Convert Experiences
8.8
Client-side tests
Chartbeat
Convert Experiences
9.7
Server-side tests
Chartbeat
Convert Experiences
8.9
Mutually exclusive tests
Chartbeat
Convert Experiences
9.5

Audience Segmentation & Targeting

Chartbeat
Convert Experiences
8.3
Standard visitor segmentation
Chartbeat
Convert Experiences
8.5
Behavioral visitor segmentation
Chartbeat
Convert Experiences
8.5
Traffic allocation control
Chartbeat
Convert Experiences
7.6
Website personalization
Chartbeat
Convert Experiences
8.5

Results and Analysis

Chartbeat
Convert Experiences
8.9
Heatmap tool
Chartbeat
Convert Experiences
9.1
Click analytics
Chartbeat
Convert Experiences
9.8
Scroll maps
Chartbeat
Convert Experiences
9.1
Form fill analysis
Chartbeat
Convert Experiences
9.1
Conversion tracking
Chartbeat
Convert Experiences
9.4
Goal tracking
Chartbeat
Convert Experiences
8.4
Test reporting
Chartbeat
Convert Experiences
9.2
Results segmentation
Chartbeat
Convert Experiences
7.5
CSV export
Chartbeat
Convert Experiences
9.2
Experiments results dashboard
Chartbeat
Convert Experiences
7.9

Pros

Chartbeat

  • Instant insight for newsrooms: What are readers reading, on what platform, how long are they staying?
  • Headline testing: Allows us to try multiple versions of the 'sell' for the story to understand what interests different sorts of readers
  • Segmentation of audience: Allows us to understand not only where readers come from (search, social, direct, etc.) but also how loyal they are and how long they stay
  • Proper engagement time: Too often our industry obsesses on dwell time, but Chartbeat's active engaged time gives us a true sense of how long we really engage people for
  • Simple actions: For example, the Chartbeat overlay tells us where people on average leave a story, so it helps us take actions quickly
Anonymous | TrustRadius Reviewer

Convert Experiences

  • Easy test setup with lots of preconfigured options and simple enough to construct your own.
  • Awesome Support team! Can't say enough about their responsiveness and willingness to dig in and review my test set up if I encounter any issues (rarely though).
  • Love the test snapshots. I've used other products in the past that didn't provide this simple feature.
  • Occasionally I need one of our developers to assist with test setup and their feedback has been very positive.
Scot Chandler | TrustRadius Reviewer

Cons

Chartbeat

  • The service could be broken down to provide page view figures for individual tags on our website metadata
  • The dashboard for each day could offer more detail on performance compared to previous days/last week - how many people viewed articles of the same topic in a similar time period
Andrew Topping | TrustRadius Reviewer

Convert Experiences

  • You will immediately experience frustration (at least as a developer using JS Conditions) with the CDN times. Experiments often don't appear to you after saving new JS for up to 5 minutes. This can be crazy painful if you're going from Local Development > Staging > Production.
  • There are some minor UI quirks inside the experiment editor if you're using the more advanced features like we do.
  • It's almost mandatory that you're onboarded by a human. There's so much to this tool it'd be pretty hard for you to just dive in like some other apps. If you're like me that can be a bit frustrating. Some people need that though and enjoy the human touch, so I hate even giving this as a negative.
Ken Hanson | TrustRadius Reviewer

Likelihood to Renew

Chartbeat

Chartbeat 10.0
Based on 5 answers
I gave Chartbeat a 5 for a renewal rating, because, while it delivers clear and understandable content, Google Analytics also provides many of the same features for free. For a small to medium website, I believe it would be more cost effective to use Google Analytics. A website with a high amount of traffic, however, could merit spending the money on Chartbeat to maximize their potential.
Anonymous | TrustRadius Reviewer

Convert Experiences

Convert Experiences 9.1
Based on 1 answer
Couldn't live without this, no other tool does precisely what we need them to do
Ken Hanson | TrustRadius Reviewer

Usability

Chartbeat

Chartbeat 8.1
Based on 22 answers
[Charbeat is] really user friendly both on desktop and mobile. In terms of being able to extract live data, it has been transformational. We are able to make live content decisions backed up by research from platforms which is relevant at the time of publication. The app makes it possible for me to stay in touch with performance when I am not working.
Graeme Brown | TrustRadius Reviewer

Convert Experiences

Convert Experiences 8.0
Based on 1 answer
To use the platform in the context of developing enhanced tests that stretch the platform there is as with most things a learning curve. However, if you're a casual user or have standard experiments that you wish to run you would be easily able to hit the ground running.
Anonymous | TrustRadius Reviewer

Support Rating

Chartbeat

Chartbeat 7.9
Based on 11 answers
Support seems to be solid although there does not appear to be regional (ie. UK) support. One support enquiry I requested asking for an improvement to the interface was however, dealt with promptly and very helpfully and this surprised me a little as it was a UK request to a US support service
Anonymous | TrustRadius Reviewer

Convert Experiences

Convert Experiences 8.7
Based on 10 answers
I use support only in very emergency cases. The support hasn't been very helpful and suggests the problem is on my site
Art Bukowski | TrustRadius Reviewer

Alternatives Considered

Chartbeat

Larger analytics suites like Google Analytics and Omniture simply do not provide the kind of real-time data that Chartbeat does. I have used Parse.ly which has some interesting real-time features as well; I would say Parse.ly is similar in terms of ease of use, though Chartbeat does give you the feeling of using a best-in-class product.
Anonymous | TrustRadius Reviewer

Convert Experiences

Convert was selected based on price point, feature set, and UI/UX. All three are very friendly to new testers and small to mid-market size companies. Their UI and tool workflow is the best out of all of the non-enterprise solutions that I have tried. There is some small room for improvement, but that only really affects power users or tests that require significant coding/development work to execute.
Matt Beischel | TrustRadius Reviewer

Return on Investment

Chartbeat

  • The most positive impact is that it gives us realtime outage emails — faster than our server provider does. So we know within seconds if one of our sites is down. This has proven an invaluable part of Chartbeat
  • Another great feature of Chartbeat is the multiple sites dashboard, so I can see traffic to all my sites at once.
Anonymous | TrustRadius Reviewer

Convert Experiences

  • Using Convert has allowed us to make quick decisions on site edits and price changes. Seeing and sharing quick results makes our operations much more profitable.
  • Connecting the tests with Shopify has produced very valuable and timely results that we can act upon as soon as we see statistically significant results.
Scot Chandler | TrustRadius Reviewer

Screenshots

Pricing Details

Chartbeat

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Chartbeat Editions & Modules

Additional Pricing Details

Convert Experiences

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Convert Experiences Editions & Modules

Edition
LEADER 1$2,3991
SPECIALIST 1$1,0991
KICKSTART$8991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Chartbeat
8.2
Convert Experiences
9.2

Likelihood to Renew

Chartbeat
10.0
Convert Experiences
9.1

Usability

Chartbeat
8.1
Convert Experiences
8.0

Support Rating

Chartbeat
7.9
Convert Experiences
8.7

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