What users are saying about
Chartbeat
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
92 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 92 reviews and ratings
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.4 out of 100
Based on 18 reviews and ratings
Feature Set Ratings
Testing and Experimentation

Chartbeat
Feature Set Not Supported
N/A

9.0
Convert Experiences
90%
Convert Experiences ranks higher in 19/19 features
Convert Experiences ranks higher in 19/19 features
a/b experiment testing

N/A
0 Ratings

9.8
98%
9 Ratings
Split URL testing

N/A
0 Ratings

7.9
79%
8 Ratings
Multivariate testing

N/A
0 Ratings

9.7
97%
9 Ratings
Multi-page/funnel testing

N/A
0 Ratings

9.8
98%
8 Ratings
Cross-browser testing

N/A
0 Ratings

9.9
99%
5 Ratings
Mobile app testing

N/A
0 Ratings

9.1
91%
3 Ratings
Test significance

N/A
0 Ratings

9.7
97%
9 Ratings
Visual / WYSIWYG editor

N/A
0 Ratings

8.1
81%
7 Ratings
Advanced code editor

N/A
0 Ratings

9.8
98%
8 Ratings
Page surveys

N/A
0 Ratings

9.1
91%
1 Rating
Visitor recordings

N/A
0 Ratings

9.1
91%
1 Rating
Preview mode

N/A
0 Ratings

7.7
77%
6 Ratings
Test duration calculator

N/A
0 Ratings

7.4
74%
6 Ratings
Experiment scheduler

N/A
0 Ratings

6.9
69%
5 Ratings
Experiment workflow and approval

N/A
0 Ratings

9.1
91%
2 Ratings
Dynamic experiment activation

N/A
0 Ratings

8.9
89%
2 Ratings
Client-side tests

N/A
0 Ratings

10.0
100%
5 Ratings
Server-side tests

N/A
0 Ratings

8.9
89%
3 Ratings
Mutually exclusive tests

N/A
0 Ratings

9.5
95%
2 Ratings
Audience Segmentation & Targeting

Chartbeat
Feature Set Not Supported
N/A

8.7
Convert Experiences
87%
Convert Experiences ranks higher in 4/4 features
Convert Experiences ranks higher in 4/4 features
Standard visitor segmentation

N/A
0 Ratings

9.6
96%
8 Ratings
Behavioral visitor segmentation

N/A
0 Ratings

9.6
96%
7 Ratings
Traffic allocation control

N/A
0 Ratings

7.1
71%
8 Ratings
Website personalization

N/A
0 Ratings

8.5
85%
7 Ratings
Results and Analysis

Chartbeat
Feature Set Not Supported
N/A

9.2
Convert Experiences
92%
Convert Experiences ranks higher in 10/10 features
Convert Experiences ranks higher in 10/10 features
Heatmap tool

N/A
0 Ratings

9.1
91%
1 Rating
Click analytics

N/A
0 Ratings

10.0
100%
3 Ratings
Scroll maps

N/A
0 Ratings

9.1
91%
1 Rating
Form fill analysis

N/A
0 Ratings

9.1
91%
1 Rating
Conversion tracking

N/A
0 Ratings

9.9
99%
7 Ratings
Goal tracking

N/A
0 Ratings

9.6
96%
8 Ratings
Test reporting

N/A
0 Ratings

9.9
99%
7 Ratings
Results segmentation

N/A
0 Ratings

9.4
94%
6 Ratings
CSV export

N/A
0 Ratings

9.2
92%
4 Ratings
Experiments results dashboard

N/A
0 Ratings

7.2
72%
8 Ratings
Attribute Ratings
- Chartbeat is rated higher in 2 areas: Likelihood to Renew, Usability
- Convert Experiences is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

9.1
Chartbeat
91%
54 Ratings

9.8
Convert Experiences
98%
16 Ratings
Likelihood to Renew

10.0
Chartbeat
100%
5 Ratings

9.1
Convert Experiences
91%
1 Rating
Usability

8.7
Chartbeat
87%
45 Ratings

8.0
Convert Experiences
80%
1 Rating
Support Rating

8.0
Chartbeat
80%
11 Ratings

9.6
Convert Experiences
96%
17 Ratings
Likelihood to Recommend
Chartbeat
If you are looking for a tool that tracks traffic, content performance, author performance, and reader retention with a relatively simple interface and gleaming graphics then this is for you. Trickier things like report generation are made much more seamless now, and except for some friction in the sidebar navigation –– I find it to be a pretty flawless tool that I would recommend to friends or others in the media field. It's just a basic necessity to understand content these days, so Chartbeat is a great tool at that!
Sustainability Reporter
WWDOnline Media, 501-1000 employees
Convert Experiences
Definitely well suited for budget conscious companies that want a solid array of functionality but without having to pay an exorbitant amount. Great for marketing and analytics team members that need the ability to get in and set up tests w/o dev assistance. But, functionality is there for developers to get in and set up more complicated tests.
Senior Consultant
CRO SolutionsMarketing and Advertising, 1-10 employees
Pros
Chartbeat
- Provides easy at-a-glance look at what people are reading right now
- Heads-up Display allows you to make sure the homepage is showing the content people want to read
- Headline testing tool provides fascinating insight into what makes people read a story and improves headline-writing ability

Verified User
Professional in Other
Newspapers Company, 1001-5000 employeesConvert Experiences
- Over the top powerful Javascript enabled targeting. This feature is called DMP Profiling and is available in the Pro Plan, currently only +$100 more than the plus plan. An article explaining this feature is here for further reading: https://convert.zendesk.com/hc/en-us/articles/206631623-Target-experiment-based-on-a-custom-Javascript-condition-that-evaluates-true-at-a-later-stage. I wrote up a much longer explanation but TR broke it up weirdly. The gist is that you can powerfully use JS to target. This allows me to target users in our SPA in incredibly advanced ways. I can walk their entire history model and assign them an audience value, or I can exclude them. It's MUCH more powerful than just a "Site Area" tool. We recently used it against 900K users to check if they had written a review of their apartment or not yet. This allowed me to only expose the user on the homepage to an experiment that prompted them to write a review while excluding users that couldn't write a review from the experiment (because they had already written one). The experiment converted 50% better than what we do now, generating 9k reviews in a matter of hours.
- Audience targeting IN ADDITION to all that fancy DMP targeting. This means I can define demographics or other data as a qualifier AS WELL as the previously mentioned qualifier. This can be setup in so many ways: Traffic source, Visitor Data, Include / Exclude users part of a current experiment (!!), Date/Time, Device/Browser/OS, JS Conditon
- Real-time reporting that makes sense to the whole company to view. Seriously, I can share a Convert Report to any level of intelligence on my team and they understand what's happening.
- Audiences and Goals are saved as presets, so your entire team can use them. Using the example above, we have an audience called "Wrote a Review" that we exclude from the Review Prompt treatments.
- Their customer support is seriously fast at answering questions. I've never had to wait more than a day.
Growth Lead
Modern MessageComputer Software, 11-50 employees
Cons
Chartbeat
- Source of traffic needs improvement. Search and social make sense, but "internal" and "links" is a grey area. It would be helpful to define those with an organization and provide an information icon so users can easily remember what each of those buckets is tracking.
- More ways to customize the real-time board. For example, with video content, that's great that I can see a user has started a video, but what is the completion rate, was that only on O&O or can that track Facebook, too?
- Would like to see demo (age) information included as a way to slice the data so I can see what's working with my older and younger demo.

Verified User
Director in Other
Publishing Company, 1001-5000 employeesConvert Experiences
- We are aggressive testers and have demanding clients, and if there was any part of the Convert platform where I'd like to see improvement, it would be in the reporting section where I feel a vertical report could present in a more readable fashion to the users.

Verified User
Manager in Information Technology
Marketing & Advertising Company, 1-10 employeesPricing Details
Chartbeat
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Chartbeat Editions & Modules
—
Additional Pricing Details
—Convert Experiences
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$999 per month
Convert Experiences Editions & Modules
Edition
EXPERT 1 | $1,3991 |
---|---|
EXPERT 2 | $2,6991 |
GROWTH | $9991 |
- per month
Additional Pricing Details
1. Flexible payment plans - start an annual contract or pay by month. 2. Pricing is not feature dependent. Some features like integrations, goals, Live Logs are necessary to test successfully. This is why we cap by tested users - basically visitors who have been bucketed to see a variation and are unique to that variation. As a result your app tested users are always = your site's net traffic.Likelihood to Renew
Chartbeat
Chartbeat 10.0
Based on 5 answers
I gave Chartbeat a 5 for a renewal rating, because, while it delivers clear and understandable content, Google Analytics also provides many of the same features for free. For a small to medium website, I believe it would be more cost effective to use Google Analytics. A website with a high amount of traffic, however, could merit spending the money on Chartbeat to maximize their potential.

Verified User
Contributor in Other
Writing and Editing Company, 1-10 employeesConvert Experiences
Convert Experiences 9.1
Based on 1 answer
Couldn't live without this, no other tool does precisely what we need them to do
Growth Lead
Modern MessageComputer Software, 11-50 employees
Usability
Chartbeat
Chartbeat 8.7
Based on 45 answers
It's easy to use and understand, which can't be said for all data-tracking sites that I've used in the past. It's easy for me to navigate and I didn't need to Google anything in order to find what I needed

Verified User
Team Lead in Other
Media Production Company, 1-10 employeesConvert Experiences
Convert Experiences 8.0
Based on 1 answer
To use the platform in the context of developing enhanced tests that stretch the platform there is as with most things a learning curve. However, if you're a casual user or have standard experiments that you wish to run you would be easily able to hit the ground running.

Verified User
Manager in Information Technology
Marketing & Advertising Company, 1-10 employeesSupport Rating
Chartbeat
Chartbeat 8.0
Based on 11 answers
I have had limited experience of support for Chartbeat but whenever I have needed help it has been there. Recently there was an issue of seeing different forms of data in real time - app and otherwise effectively, and the issue was being clearly dealt with and communicated back to us.
Editor
Birmingham MailNewspapers, 51-200 employees
Convert Experiences
Convert Experiences 9.6
Based on 17 answers
I use support only in very emergency cases. The support hasn't been very helpful and suggests the problem is on my site
CRO, UX and GA specialist
From Poland With DevRetail, 11-50 employees
Alternatives Considered
Chartbeat
Chartbeat really remains the gold standard in the tracking, measurement and display of realtime engagement metrics. If your site has sufficient audience benefit from immediate changes in content programming, display and design, it's a great tool with a highly refined and intuitive user experience. Plus, it's API allows for broad integration.
Director
Tribune PublishingNewspapers, 1001-5000 employees
Convert Experiences
Convert was selected based on price point, feature set, and UI/UX. All three are very friendly to new testers and small to mid-market size companies. Their UI and tool workflow is the best out of all of the non-enterprise solutions that I have tried. There is some small room for improvement, but that only really affects power users or tests that require significant coding/development work to execute.
Founder & CEO
Corvus CROInternet, 1-10 employees
Return on Investment
Chartbeat
- I do not have access to the financial arrangements in place, but I would view Chartbeat as a key tool for the company with significant advantages over other analytical software.
- Continued enhancement of the product, for instance picture previewer, would provide additional value to the service.

Verified User
Professional in Other
Online Media Company, 5001-10,000 employeesConvert Experiences
- Using Convert has allowed us to make quick decisions on site edits and price changes. Seeing and sharing quick results makes our operations much more profitable.
- Connecting the tests with Shopify has produced very valuable and timely results that we can act upon as soon as we see statistically significant results.
Senior Consultant
CRO SolutionsMarketing and Advertising, 1-10 employees