What users are saying about
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Top Rated
92 Ratings
46 Ratings

Chartbeat

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Top Rated
92 Ratings
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Score 9.1 out of 100
46 Ratings
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Score 8.3 out of 100

Attribute Ratings

  • Chartbeat is rated higher in 1 area: Likelihood to Recommend
  • Siteimprove is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.1

Chartbeat

91%
54 Ratings
8.5

Siteimprove

85%
17 Ratings

Likelihood to Renew

10.0

Chartbeat

100%
5 Ratings

Siteimprove

N/A
0 Ratings

Usability

8.7

Chartbeat

87%
45 Ratings

Siteimprove

N/A
0 Ratings

Support Rating

8.0

Chartbeat

80%
11 Ratings
9.3

Siteimprove

93%
10 Ratings

Likelihood to Recommend

Chartbeat

If you are looking for a tool that tracks traffic, content performance, author performance, and reader retention with a relatively simple interface and gleaming graphics then this is for you. Trickier things like report generation are made much more seamless now, and except for some friction in the sidebar navigation –– I find it to be a pretty flawless tool that I would recommend to friends or others in the media field. It's just a basic necessity to understand content these days, so Chartbeat is a great tool at that!
Kaley Roshitsh | TrustRadius Reviewer

Siteimprove

Utilizing Siteimprove is appropriate and well suited if you are using a content management system that is decentralized with a lot of different users responsible for specific types of content. Under this scenario, those users can be susceptible to making mistakes or not using best practices for accessibility, SEO, etc. Siteimprove would allow a select few top administrators to identify and correct those mistakes, in essence acting as the central gatekeepers for the website. Siteimprove would be less appropriate if your team is extremely small and you are spread thin with a lot of diverse and numerous job duties. It's worth noting this because although the tools may be great, you need to make sure that you and/or your team have the time necessary to devote toward using it to apply fixes and improvements. During the pandemic, our team became a team of 2 and there was almost no time to utilize Siteimprove. Now our team is back up to a team of 6 which allows for the ability for more website governance and utilization of Siteimprove.
Anonymous | TrustRadius Reviewer

Pros

Chartbeat

  • Provides easy at-a-glance look at what people are reading right now
  • Heads-up Display allows you to make sure the homepage is showing the content people want to read
  • Headline testing tool provides fascinating insight into what makes people read a story and improves headline-writing ability
Anonymous | TrustRadius Reviewer

Siteimprove

  • Inclusivity. Easy to create and maintain inclusive and high-quality content, protecting, protecting our brand reputation and reducing the risk of compliance lawsuits and fines.
  • I like the site analytic tools built-in. It's much fun to work with and much more intuitively generates accurate analytics.
  • Easy to use, the UI/UX is amazing and easy to customize according to users' preferences.
Silvia Kayden | TrustRadius Reviewer

Cons

Chartbeat

  • Source of traffic needs improvement. Search and social make sense, but "internal" and "links" is a grey area. It would be helpful to define those with an organization and provide an information icon so users can easily remember what each of those buckets is tracking.
  • More ways to customize the real-time board. For example, with video content, that's great that I can see a user has started a video, but what is the completion rate, was that only on O&O or can that track Facebook, too?
  • Would like to see demo (age) information included as a way to slice the data so I can see what's working with my older and younger demo.
Anonymous | TrustRadius Reviewer

Siteimprove

  • I don't like that there are different navigation paths to go from point A to point B. When I want to navigate to a specific place, I have more than one way to get there, which means I have to make a decision about how I want to there and I'd rather the designer make that design based on what would be most efficient for me.
Matt Emge | TrustRadius Reviewer

Pricing Details

Chartbeat

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Siteimprove

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Chartbeat

Chartbeat 10.0
Based on 5 answers
I gave Chartbeat a 5 for a renewal rating, because, while it delivers clear and understandable content, Google Analytics also provides many of the same features for free. For a small to medium website, I believe it would be more cost effective to use Google Analytics. A website with a high amount of traffic, however, could merit spending the money on Chartbeat to maximize their potential.
Anonymous | TrustRadius Reviewer

Siteimprove

No score
No answers yet
No answers on this topic

Usability

Chartbeat

Chartbeat 8.7
Based on 45 answers
It's easy to use and understand, which can't be said for all data-tracking sites that I've used in the past. It's easy for me to navigate and I didn't need to Google anything in order to find what I needed
Anonymous | TrustRadius Reviewer

Siteimprove

No score
No answers yet
No answers on this topic

Support Rating

Chartbeat

Chartbeat 8.0
Based on 11 answers
I have had limited experience of support for Chartbeat but whenever I have needed help it has been there. Recently there was an issue of seeing different forms of data in real time - app and otherwise effectively, and the issue was being clearly dealt with and communicated back to us.
Graeme Brown | TrustRadius Reviewer

Siteimprove

Siteimprove 9.3
Based on 10 answers
I've used support often and it has been responsive, thorough and considerate of our needs. I can get a tech right away, they understand the issue, and work with us to resolve it. Often the problem is with the site we are trying to scan, sometimes it is with their product. I appreciate that they go beyond support into continually helping us implement SiteImprove in more places with 3rd party integration.
Matt Emge | TrustRadius Reviewer

Alternatives Considered

Chartbeat

Chartbeat really remains the gold standard in the tracking, measurement and display of realtime engagement metrics. If your site has sufficient audience benefit from immediate changes in content programming, display and design, it's a great tool with a highly refined and intuitive user experience. Plus, it's API allows for broad integration.
Kurt Gessler | TrustRadius Reviewer

Siteimprove

Siteimprove provides richer features when it comes to how granular you can define policies and metrics for search engine optimization and content relevance. It is also much easier to set up and maintain the sites that you want to administer. However, pricing wise is more costly which can be a constraint for smaller organizations.
Anonymous | TrustRadius Reviewer

Return on Investment

Chartbeat

  • I do not have access to the financial arrangements in place, but I would view Chartbeat as a key tool for the company with significant advantages over other analytical software.
  • Continued enhancement of the product, for instance picture previewer, would provide additional value to the service.
Anonymous | TrustRadius Reviewer

Siteimprove

  • Siteimprove has helped bring our accessibility scores up from middling to near-perfect.
  • Siteimprove has helped reduce our broken links, style violations and misspellings.
  • Siteimprove's heatmaps have helped us make the case for enforcing best practices on the website among key stakeholders.
Michael McPeek | TrustRadius Reviewer

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