What users are saying about

ChartMogul vs Marchex

ChartMogul
9 Ratings
Marchex
11 Ratings

ChartMogul

9 Ratings
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Score 8.5 out of 100

Based on 9 reviews and ratings

Marchex

11 Ratings
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Score 7.9 out of 100

Based on 11 reviews and ratings

Likelihood to Recommend

ChartMogul

ChartMogul is really a no-brainer if you're currently processing payments through one of the payment processors that they are built to work with, as the barrier to entry and the required work to get your data into the app and start seeing analysis is exceptionally low. I also expect that in large enough organizations, you may have internal teams that are already generating the kind of data that ChartMogul produces for us, but in our case, it added a lot of new info that we hadn't been able to get at without doing manual analysis.

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Anonymous | TrustRadius Reviewer
Verified User
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Marchex

The Marchex platform is suitable for you to draw conclusions on how to approach your users. It also helps you with conversational improvements and data analysis. I recommend if you already have a large user base who buy your service and are always asking for explanations to hire Marchex for sure

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Luís Felipe Costa Araújo | TrustRadius Reviewer
Luís Felipe Costa Araújo
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Pros

ChartMogul

  • Tracks MRR
  • Graph graphics
  • Tracks customer churn

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Chloe Sayers | TrustRadius Reviewer
Chloe Sayers
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Marchex

  • Marchex does exactly what you need it to do. It allows businesses to quickly and effectively create online and offline call-tracking numbers to measure marketing performance.
  • Marchex offers a variety of additional options, features, and capabilities outside of their core business model, which is call tracking. These business offerings appeal to smaller businesses, since they are primarily an enterprise-level call-tracking platform.
  • Marchex allows you to listen and mark phone calls based on whether or not they lead to a conversion, if you business has the time to manage this process, it is an effective way to determine which source/mediums are providing the highest inside-conversion rate.

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Aaron Metzger | TrustRadius Reviewer
Aaron Metzger
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Cons

ChartMogul

  • Unclear how to select multiple items for a filter (only able to filter by 1 attribute).

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Anonymous | TrustRadius Reviewer
Verified User
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Marchex

  • Although customer support is only a phone call away, trouble shooting was not their strongest area. There was usually only one person who could help with technical support and getting past the gate keepers to talk to that person was not easy.
  • Salesmen were difficult to get in touch with. You think it would be easy to negotiate a contract to add more services but this proved to be a difficult task as well.
  • Online reporting could use improvement. If you wanted to sift through data you had to download a spreadsheet to manipulate the data. Very little beyond simple reporting could be accomplished on their platform.

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John Kobel | TrustRadius Reviewer
John Kobel
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Likelihood to Renew

ChartMogul

No score
No answers yet
No answers on this topic

Marchex

Marchex 1.0
Based on 4 answers
We renew Marchex each year, we love it! It's a great investment. It's woven into a few of our products that we offer our clients so we wouldn't stop using it any time soon. The clients are big fans of it

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Anonymous | TrustRadius Reviewer
Verified User
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Support Rating

ChartMogul

ChartMogul 8.1
Based on 6 answers
Support has always been quick and helpful.

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Mae Ports | TrustRadius Reviewer
Mae Ports
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Marchex

No score
No answers yet
No answers on this topic

Alternatives Considered

ChartMogul

Airtable can also track metrics with data integrations; however, you have to set up a lot of custom integrations using a third-party app. ChartMogul has the advantage here in those integrations with other accounting software can be set up within ChartMogul itself. These keep things cleaner and makes sure they are less likely to break.

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Chloe Sayers | TrustRadius Reviewer
Chloe Sayers
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Marchex

I love how easy it is to listen to calls, filter and export reports for clients. Super happy with the services that are provided for me!

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Kevin Bossons | TrustRadius Reviewer
Kevin Bossons
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Return on Investment

ChartMogul

  • It's unfortunately difficult for us to directly analyze the ROI impact of ChartMogul on our business, however, we do absolutely feel that we have a better handle on the subscription numbers behind our business.

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Anonymous | TrustRadius Reviewer
Verified User
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Marchex

  • Quick and easy distribution of phone numbers with city specific area codes
  • Easy to set up after business hours and alternative forwarding numbers
  • It has been very helpful in showing clients how their staff answers the phone and where there is opportunity for more training

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Amber Stanley-Kruth | TrustRadius Reviewer
Amber Stanley-Kruth
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Pricing Details

ChartMogul

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Marchex

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

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