What users are saying about
2 Ratings
29 Ratings
2 Ratings
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Score 6 out of 100
29 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

ChatBeacon

ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea
Anonymous | TrustRadius Reviewer

Freshchat

Freshchat fits well in a scenario where organizations aim to acquire and deploy a seamless messaging experience with their clients and introduce a reliable channel for engaging with clients and resolving their issues on time. It's perfect and helps organizations build their brand and create stable campaigns for promoting their services among a huge clientele.
Francis Cook | TrustRadius Reviewer

Pros

ChatBeacon

  • Easy to install and configure.
  • Easy for customers to use.
Anonymous | TrustRadius Reviewer

Freshchat

  • It has the most amazing feature which is post conversation answers, it suggests the best answer according to the query of the customer and also gives insights of customers profile for better understanding.
  • It is quite easy to use with having the intuitive and clean UI.
  • The integration of Freshchat with other softwares is amazing.
Melissa hush | TrustRadius Reviewer

Cons

ChatBeacon

  • ChatBeacon is just SightMax with a fresh coat of paint.
  • The entire agent UI is remarkably worse than SightMax.
Anonymous | TrustRadius Reviewer

Freshchat

  • Bot communications used to take time to appear, but this was fixed recently and we are now more than satisfied to use it.
  • The initial process of setting up a Freshchat account is a long one.
  • The billing is per member/month which can get expensive fast.
Elizabeth Cassidy | TrustRadius Reviewer

Support Rating

ChatBeacon

ChatBeacon 8.0
Based on 2 answers
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!
Anonymous | TrustRadius Reviewer

Freshchat

No score
No answers yet
No answers on this topic

Alternatives Considered

ChatBeacon

Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern.We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.
Anonymous | TrustRadius Reviewer

Freshchat

As an organization which has used over 5-6 customer Live Chat softwares, it becomes easy to tell which software can be used for which situation.tawk.to is great in terms of ease of use, setup, dashboard and customer support. Intercom is great in terms of features like notification, targeted emails and database. Live Chat is again useful in terms of ease of use, setup, admin usage and quality of support. Zendesk is mainly used by Mid-market businesses (due to its pricing) though I won't say start-ups don't use, since we had the opportunity to use it for over 6-8 months.
Anonymous | TrustRadius Reviewer

Return on Investment

ChatBeacon

  • Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
  • Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.
Anonymous | TrustRadius Reviewer

Freshchat

  • I would regard it as browser-specific as it doesn’t work well with our Safari browser.
  • The reports should be more elaborative and should provide in-depth insights.
  • We can keep track of things and can respond to our customers from almost everywhere as we can use it via the web, cellphone, or messenger.
Justin Jerry | TrustRadius Reviewer

Screenshots

Pricing Details

ChatBeacon

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ChatBeacon Editions & Modules

Additional Pricing Details

Freshchat

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$15*

* per Agent

Freshchat Editions & Modules

Edition
Blossom$151
Garden$29.002
Estate$45.002
Forest$69.002
  1. Per Agent
  2. Per User Per Month
Additional Pricing Details

Add comparison