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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ChatBot.com

    Score9 out of 10
    Small Businesses (1-50 employees)
    ChatBot.com is a cloud-based conversational automation platform for customer service, ecommerce, and lead generation. Organizations configure AI Agents using their websites, help centers, product documentation, uploaded files, and manually created articles as knowledge sources. Key Capabilities Automated Customer Service: AI Agents answer customer questions using organization-provided content rather than general internet…

    $25

    per month

    Google Gemini

    Score8.5 out of 10
    N/AGoogle Gemini is a natively multimodal agentic platform designed to synthesize and act upon data across text, image, audio, and video modalities. It serves as a centralized intelligence layer that integrates across the Google Workspace ecosystem and Android/ChromeOS platforms to perform autonomous, multi-step tasks.N/A
    Pricing
    ChatBot.comGoogle Gemini
    Editions & Modules
    Essential
    $25
    per month
    Growth
    $99
    per month per user
    Enterprise
    Custom
    No answers on this topic
    Offerings
    Pricing Offerings
    ChatBot.comGoogle Gemini
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ChatBot.comGoogle Gemini
    Considered Both Products
    Text
    No answer on this topic
    Google
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    19 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    17 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    19 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    83%
    Lived up to sales and marketing promises
    10 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    13 Answers
    Features
    ChatBot.comGoogle Gemini
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of ChatBot.com and Google Gemini
    Feature
    ChatBot.com
    7.8
    2 Ratings
    10% below category average
    Google Gemini
    -
    Ratings
    Chat history and transcripts9.02 Ratings00 Ratings
    Chat reporting7.02 Ratings00 Ratings
    Chat and web analytics7.52 Ratings00 Ratings
    Best Alternatives
    ChatBot.comGoogle Gemini
    Small Businesses
    ZoomInfo Chat
    Score7.9 out of 10
    No answers on this topic
    Medium-sized Companies
    SAP Conversational AI (discontinued)
    Score6.8 out of 10
    No answers on this topic
    Enterprises
    AWS Chatbot
    Score8.4 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ChatBot.comGoogle Gemini
    Likelihood to Recommend
    9.0
    (4 ratings)
    8.6
    (18 ratings)
    Usability
    9.0
    (2 ratings)
    9.1
    (18 ratings)
    Support Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ChatBot.comGoogle Gemini
    Likelihood to Recommend
    Text
    Most suited: Frequent duties can be automated. services can be improved by analyzing customer feedback. Load and Heavy tasks can be reduced. Less workforce is required. Less Suited: Specific product queries and their proper answers. When the user uses those words that are misspelled or have a long sentence it finds difficulty in giving them proper information.
    Incentivized
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    Google
    Gemini is fantastic for receiving quick answers to questions where accuracy is not paramount. It is great for brainstorming ideas. It is also fantastic for analysing large swathes of unformatted data and finding correlations. Gemini can also transcribe handwriting and audio files making it excellent for formative assessment. It can also now create Google Slides which is great for lesson planning. Gemini is only as good as the prompts you provide it with though so you must remember to be exact with your prompts to get the best outputs.
    Incentivized
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    Pros
    Text
    • Routing rules
    • no code workflows
    • UI/UX is excellent for a newbie to start on
    • Their Chat support is very helpful
    Incentivized
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    Google
    • The new image editing functionality surprised me
    • In general, file loading is better than in other AI programs
    • I think it's somewhat faster than other AI programs, or at least that's the impression it usually gives
    • Features like canvas and deep research are very interesting
    Incentivized
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    Cons
    Text
    • Having enough conversational data to train the chatbot.
    • Really understanding intent.
    • Understanding emotion.
    Incentivized
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    Google
    • Faces in generated images can be kind of scary looking, deformed.
    • When asking for specific text in an image, it often generates funky randomly spelled text instead.
    • Tried a bulk image search with uploaded png files to find the same images online and the links it provided were 404 errors instead.
    Incentivized
    Read full review
    Likelihood to Renew
    Text
    As long as budget is not an issue - we renewing this solution.
    Incentivized
    Read full review
    Google
    No answers on this topic
    Usability
    Text
    Since I deployed this solution end to end for my organisation, I would speak from my experience that since I was a newbie to this platform I took ample support from their team, their training resources. However, the product's UI/UX was simply very intuitive that it helped me to get a lot of hand-on practice on the product well. This helped me with the timely deployment of this solution.
    Incentivized
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    Google
    It's standard usability interface - no problems or challenges using it. I do prefer Claude still because of the different options/modes you can toggle on and off. I don't think Gemini has those options. It's a great daily companion for quick problem solving but not great for larger projects or conversations
    Incentivized
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    Support Rating
    Text
    Full end-to-end support is critical to maintain the ongoing service, robustness, training and customer service Chatbot offers.
    Incentivized
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    Google
    No answers on this topic
    Alternatives Considered
    Text
    ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple examples on the internet and from your peers as well.
    Incentivized
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    Google
    Gemini seems very simple to use, veyr similar to ChatGPT, I wish they did have a capability such as ChatGPT projects one, so one can separate topics easily, it's very customizable, where I believe it defeats the others is that, is already very simple to use all of Google ecosystem, such as Drive, docs, sheets and else
    Incentivized
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    Return on Investment
    Text
    • Connecting to DB.
    • Customizable dashboards.
    • Automated reporting.
    Incentivized
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    Google
    • Free way to gain another team member
    • Helps me be more efficient and overcome blocks in my workflow
    • Speeds up my ability to update our website's calendar by easily double if not more
    • Allows me to dabble in areas that I have no expertise in such as coding
    Incentivized
    Read full review
    ScreenShots

    ChatBot.com Screenshots

    Screenshot of Chatbot conversations are automatically archived, allowing users to analyze and improve their story flows.Screenshot of With ChatBot you can control the entire conversation flow.Screenshot of Improve your chatbot day by day using the training tool.Screenshot of Save your time importing a ready to use template and turn it into your own bot assistant.Screenshot of Stories are an intuitive way to tell the bot how to react to different situations. Create Stories for frequent questions and cases to save more time for the difficult ones.Screenshot of To create a fully operating chatbot you don’t need any other tools or apps. The scenario tree structure and drag and drop interface are very intuitive.