ChatBot vs. Intercom
ChatBot vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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ChatBot | Small Businesses (1-50 employees) | ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. With it the vendor states users can create chatbots in minutes with diverse templates and automate key tasks right away, or easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help users improve responses over time. Design conversational experiences to build better relationships with customers.… | N/A | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
ChatBot | Intercom | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
ChatBot | Intercom | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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ChatBot | Intercom | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ChatBot | Intercom | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ChatBot | Intercom | |
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Likelihood to Recommend | 8.0 (2 ratings) | 9.0 (260 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (168 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | 8.0 (1 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
ChatBot | Intercom | |
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Likelihood to Recommend | LiveChat | Intercom |
Pros | LiveChat | Intercom |
Cons | LiveChat | Intercom |
Likelihood to Renew | LiveChat No answers on this topic | Intercom |
Usability | LiveChat No answers on this topic | Intercom |
Reliability and Availability | LiveChat No answers on this topic | Intercom |
Performance | LiveChat No answers on this topic | Intercom |
Support Rating | LiveChat | Intercom |
Online Training | LiveChat No answers on this topic | Intercom |
Implementation Rating | LiveChat No answers on this topic | Intercom |
Alternatives Considered | LiveChat | Intercom |
Return on Investment | LiveChat | Intercom |
ScreenShots | ChatBot Screenshots | Intercom Screenshots |