Chatfuel vs. Click2Magic

Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.

Incentivized

It is best suited for sales, marketplaces, and customer support.

• Easy to use without experience
• Cost vs. benefit ratio very good
• Integrations possible through API
• Conversion funnels can be created

Incentivized

• Personalized conversations
• CRM integration
• Powerful archives

• Setting it up is time-consuming.

Incentivized

• This live chat app is easy to use and implement. No complexity!

I haven't dealt with the support channel, so I cannot provide a full review for this

Incentivized

Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.

Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.

AIVO has no option to create conversation flows if not through keywords.

Incentivized

This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software.

• It helped overall with visitor engagement.

Incentivized

• Through Click2Magic we got more number of leads
• it helped our company to understand the query's of the customer through live chat support