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Chatter (discontinued) vs. Hugo - Meeting Notes Software

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chatter (discontinued)

    Score9.3 out of 10
    N/AChatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.N/A

    Hugo - Meeting Notes Software

    Score8.1 out of 10
    N/AHugo was a connected meeting note-taking, management, and sharing app that Calendly acquired. The product is no longer available for sale.

    $8

    per month per user

    Pricing
    Chatter (discontinued)Hugo - Meeting Notes Software
    Editions & Modules
    No answers on this topic
    Basic
    $0 forever
    Pro
    $8
    per month per user
    Business
    Get a demo
    Offerings
    Pricing Offerings
    Chatter (discontinued)Hugo - Meeting Notes Software
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Save 25% when paid annually. Try all features with unlimited users for 21 days. Free forever up to 10 users.
    More Pricing Information
    Community Pulse
    Chatter (discontinued)Hugo - Meeting Notes Software
    Considered Both Products
    Discontinued Products
    No answer on this topic
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    90%
    Would buy again
    19 Answers
    86%
    Would buy again
    6 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    15 Answers
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    81%
    Happy with the feature set
    17 Answers
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    11 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    12 Answers
    No answers on this topic
    Features
    Chatter (discontinued)Hugo - Meeting Notes Software
    Project Management
    Comparison of Project Management features of Chatter (discontinued) and Hugo - Meeting Notes Software
    Feature
    Chatter (discontinued)
    8.3
    52 Ratings
    7% above category average
    Hugo - Meeting Notes Software
    -
    Ratings
    Task Management8.836 Ratings00 Ratings
    Gantt Charts8.019 Ratings00 Ratings
    Scheduling7.930 Ratings00 Ratings
    Workflow Automation8.932 Ratings00 Ratings
    Mobile Access8.049 Ratings00 Ratings
    Search7.944 Ratings00 Ratings
    Visual planning tools8.833 Ratings00 Ratings
    Communication
    Comparison of Communication features of Chatter (discontinued) and Hugo - Meeting Notes Software
    Feature
    Chatter (discontinued)
    8.4
    54 Ratings
    5% above category average
    Hugo - Meeting Notes Software
    -
    Ratings
    Chat9.050 Ratings00 Ratings
    Notifications7.153 Ratings00 Ratings
    Discussions8.151 Ratings00 Ratings
    Surveys8.034 Ratings00 Ratings
    Internal knowledgebase8.036 Ratings00 Ratings
    Integrates with GoToMeeting9.013 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts8.920 Ratings00 Ratings
    Integrates with Outlook9.023 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Chatter (discontinued) and Hugo - Meeting Notes Software
    Feature
    Chatter (discontinued)
    8.5
    48 Ratings
    5% above category average
    Hugo - Meeting Notes Software
    -
    Ratings
    Versioning8.828 Ratings00 Ratings
    Video files8.833 Ratings00 Ratings
    Audio files7.930 Ratings00 Ratings
    Document collaboration8.941 Ratings00 Ratings
    Access control8.034 Ratings00 Ratings
    Advanced security features8.929 Ratings00 Ratings
    Integrates with Google Drive9.018 Ratings00 Ratings
    Device sync8.027 Ratings00 Ratings
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    Chatter (discontinued)Hugo - Meeting Notes Software
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    Score9.8 out of 10
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    Enterprises
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    User Ratings
    Chatter (discontinued)Hugo - Meeting Notes Software
    Likelihood to Recommend
    9.0
    (56 ratings)
    8.1
    (7 ratings)
    Likelihood to Renew
    8.1
    (2 ratings)
    -
    (0 ratings)
    Usability
    7.3
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    7.6
    (27 ratings)
    -
    (0 ratings)
    User Testimonials
    Chatter (discontinued)Hugo - Meeting Notes Software
    Likelihood to Recommend
    Discontinued Products
    [Chatter] is the tool that makes our relations
    stronger. It provides advanced ways of communication. I have trained my many
    team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
    customers. It will surely enhance the productivity of your organization.
    Incentivized
    Read full review
    Discontinued Products
    I think it's important to understand that software recommendations do not come up casually during conversations with your friends so recommending it with no agenda is off the table. However, if someone asks me for tips on note-taking during calls my first priority would be OneNote because it just has more functionality and is usually built-in, meaning you don't have to search for anything online. The second priority would be Hugo though.
    Read full review
    Pros
    Discontinued Products
    • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
    • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
    • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
    Incentivized
    Read full review
    Discontinued Products
    • Hugo - Meeting Notes Software removes ambiguity and uncertainty from discussions.
    • Participants from both inside and outside the organization can work together on agendas and minutes before and after the meeting.
    • The Hugo extension for Google Calendar may be used to arrange and follow up on meetings, both online and offline, as part of your Google calendar.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
    • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
    • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
    • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
    • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
    • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
    Incentivized
    Read full review
    Discontinued Products
    • Platform is pretty simple and we use basic; there are probably many features we have not yet realized exist
    • I don't think many other firms are using it, so can't use across the profession
    Incentivized
    Read full review
    Likelihood to Renew
    Discontinued Products
    Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Usability
    Discontinued Products
    It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Support Rating
    Discontinued Products
    If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Alternatives Considered
    Discontinued Products
    Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
    Incentivized
    Read full review
    Discontinued Products
    The quality of support is better with Hugo. Ease of use is also good with Hugo than when compared to Coda. Hugo met our requirements, so decided to choose it over Coda. It is easier to set up Hugo when compared to Coda and it saves a lot of time.
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
    • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
    • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
    Incentivized
    Read full review
    Discontinued Products
    • Closing acton logs to set clearer paths to business goals
    • Serves as good reference tool for important conversations that impact business objectives
    • Fosters easy collaboration within the organization
    Incentivized
    Read full review
    ScreenShots