What users are saying about
95 Ratings
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Top Rated
78 Ratings
95 Ratings
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Score 8 out of 100

Quip

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Top Rated
78 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

  • Quip ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

8.0

Chatter

80%
8.5

Quip

85%
Quip ranks higher in 6/7 features

Task Management

8.4
84%
36 Ratings
8.1
81%
34 Ratings

Gantt Charts

7.9
79%
19 Ratings
8.2
82%
19 Ratings

Scheduling

7.8
78%
30 Ratings
8.3
83%
23 Ratings

Workflow Automation

8.4
84%
32 Ratings
8.7
87%
20 Ratings

Mobile Access

7.8
78%
49 Ratings
8.5
85%
31 Ratings

Search

7.5
75%
44 Ratings
8.7
87%
33 Ratings

Visual planning tools

8.3
83%
33 Ratings
8.6
86%
26 Ratings

Communication

8.4

Chatter

84%
8.5

Quip

85%
Chatter ranks higher in 5/8 features

Chat

8.8
88%
50 Ratings
8.6
86%
35 Ratings

Notifications

7.5
75%
53 Ratings
8.5
85%
34 Ratings

Discussions

8.2
82%
51 Ratings
9.1
91%
35 Ratings

Surveys

7.8
78%
34 Ratings
7.6
76%
19 Ratings

Internal knowledgebase

8.0
80%
36 Ratings
8.8
88%
25 Ratings

Integrates with GoToMeeting

9.0
90%
13 Ratings
8.3
83%
10 Ratings

Integrates with Gmail and Google Hangouts

8.6
86%
20 Ratings
8.5
85%
12 Ratings

Integrates with Outlook

8.9
89%
23 Ratings
8.6
86%
11 Ratings

File Sharing & Management

8.3

Chatter

83%
8.6

Quip

86%
Quip ranks higher in 6/8 features

Versioning

8.3
83%
28 Ratings
8.6
86%
25 Ratings

Video files

8.4
84%
33 Ratings
8.3
83%
18 Ratings

Audio files

7.6
76%
30 Ratings
8.2
82%
16 Ratings

Document collaboration

8.5
85%
41 Ratings
9.1
91%
36 Ratings

Access control

7.8
78%
34 Ratings
8.5
85%
31 Ratings

Advanced security features

8.8
88%
29 Ratings
8.3
83%
19 Ratings

Integrates with Google Drive

8.9
89%
18 Ratings
9.0
90%
16 Ratings

Device sync

8.1
81%
27 Ratings
8.6
86%
24 Ratings

Attribute Ratings

  • Chatter is rated higher in 1 area: Likelihood to Recommend
  • Quip is rated higher in 2 areas: Usability, Support Rating

Likelihood to Recommend

8.8

Chatter

88%
56 Ratings
8.7

Quip

87%
36 Ratings

Likelihood to Renew

8.1

Chatter

81%
2 Ratings

Quip

N/A
0 Ratings

Usability

7.3

Chatter

73%
7 Ratings
10.0

Quip

100%
1 Rating

Support Rating

7.5

Chatter

75%
53 Ratings
8.8

Quip

88%
10 Ratings

Likelihood to Recommend

Chatter

[Chatter] is the tool that makes our relations
stronger. It provides advanced ways of communication. I have trained my many
team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
customers. It will surely enhance the productivity of your organization.
Yolanda Pouwels | TrustRadius Reviewer

Quip

Quip is an excellent program for pulling all writing together under one roof. Some may argue that you could just use the Google suite of products (which is technically true), however, I think Quip is easier to use and bring all document types together with better organization. The searchability is top-notch (I solely use ctrl+j and the search pane to move through Quip). For any company that does a lot of writing for multiple clients, or has a lot of projects going, it provides solid organization. It also is great for allowing visibility into project status without someone potentially causing a conflict (corrupting a document).If you are looking for a full-scale project management software - Quip could probably do it, but it would likely take a bit more internal work to get your system setup.
Anonymous | TrustRadius Reviewer

Pros

Chatter

  • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
  • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
  • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
Glen Tylee | TrustRadius Reviewer

Quip

  • Our experience with Quip has been nothing short of astounding; I love everything about this collaboration tool.
  • I love that it is cross-platform and works so well on mobile devices; it makes it unhindered to make progress on to-dos, take notes, export spreadsheets and documents, and have all my information organized within one environment.
  • I also love that it notifies me when someone has done something in shared documents and the incredible ease of linking documents in chats.
  • Quip's user interface is friendly and comfortably navigable; it feels right.
Jose Raya | TrustRadius Reviewer

Cons

Chatter

  • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
  • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
  • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
  • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
  • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
  • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
Joseph C. Chang | TrustRadius Reviewer

Quip

  • Update frequency - it feels like I need to update the application about twice a week. It's important to push new functionality and address bugs, but it often feels like the Quip team doesn't have their release schedule planned out very well. Constant updates are disruptive and counterproductive.
  • Automatic date reminders - Quip will automatically set a date into a reminder as you type it, which could be a useful feature, but it just ends up being annoying. More often than not I'm just typing today's date in a document to track meeting minutes, or potentially adding in an expected delivery date, for which I really don't need a reminder.
Anonymous | TrustRadius Reviewer

Pricing Details

Chatter

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Chatter Editions & Modules

Additional Pricing Details

Quip

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 per month

Quip Editions & Modules

Edition
Basic$0
Team$102
Business$123
Enterprise$253
  1. none
  2. per month (10 seats included)
  3. per user per month
Additional Pricing Details
All editions include unlimited personal documents and folders and a custom subdomain. Paid versions include unlimited document revision history, message archive and group sharing.

Likelihood to Renew

Chatter

Chatter 8.1
Based on 2 answers
Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
Joseph C. Chang | TrustRadius Reviewer

Quip

No score
No answers yet
No answers on this topic

Usability

Chatter

Chatter 7.3
Based on 7 answers
It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
Anonymous | TrustRadius Reviewer

Quip

Quip 10.0
Based on 1 answer
It is the best collaboration tool in my company. Through it, the organization has achieved better connectivity and efficiency in its communication. Primarily, the docs feature of this software is the most utilized in the company. Slowly, dash-boarding and project management features have also been utilized. Generally, it is the best tool, very easy and fairly streamlined
Judy Hellen | TrustRadius Reviewer

Support Rating

Chatter

Chatter 7.5
Based on 53 answers
If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
Anonymous | TrustRadius Reviewer

Quip

Quip 8.8
Based on 10 answers
I have never used Quip's support. To be fair, we hired someone who used to work for Quip before working at our company, and he implemented it and pushed it with the team. He was very biased toward the product, and yes it was better than Google Drive, but by how much?
Anonymous | TrustRadius Reviewer

Alternatives Considered

Chatter

Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
Naveen Gabrani | TrustRadius Reviewer

Quip

We no longer use Teamwork but when we did, we tried to house documents but we'd always forget where they were. They weren't easy to access. Dropbox we still use sometimes, but if all our clients used quip, we would no longer need to use Dropbox except for audio and video files so Quip could improve on importing audio and video files.
Anonymous | TrustRadius Reviewer

Return on Investment

Chatter

  • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
  • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
  • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
Anonymous | TrustRadius Reviewer

Quip

  • Quip allowed collaboration and communication between Salesforce team and the rest of IT as well as business users.
  • Quip allowed collaboration on documents that was very interactive and helpful to the creation process.
  • Quip frustrated us because we had so many documents that we already had but they did not work well inside of Quip.
William Beasley | TrustRadius Reviewer

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