Checkout.com vs. Merchant e-Solutions

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Checkout.com
Score 8.2 out of 10
N/A
Checkout.com headquartered in London enables businesses with technology designed to make payments seamless. Checkout.com boasts the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, fraud filters and reporting through one API. Checkout.com can accept all major international credit and debit cards, as well as popular alternative and local payment methods. The company launched in 2012 and now has a team of over 1100 people across 18 offices worldwide.N/A
Merchant e-Solutions
Score 6.8 out of 10
N/A
Merchant e-Solutions is a payment gateway software solution offered by Cielo.N/A
Pricing
Checkout.comMerchant e-Solutions
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Checkout.comMerchant e-Solutions
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Checkout.comMerchant e-Solutions
Considered Both Products
Checkout.com
Chose Checkout.com
All works according to our needs.
Merchant e-Solutions

No answer on this topic

Top Pros
Top Cons

No answers on this topic

Features
Checkout.comMerchant e-Solutions
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
Checkout.com
7.7
22 Ratings
33% above category average
Merchant e-Solutions
-
Ratings
Fraud Detection7.416 Ratings00 Ratings
API or SDK8.020 Ratings00 Ratings
Recurring Payment Support8.015 Ratings00 Ratings
Billing and Invoicing Support7.319 Ratings00 Ratings
Global Support8.020 Ratings00 Ratings
Payment Form Acceptance7.618 Ratings00 Ratings
Best Alternatives
Checkout.comMerchant e-Solutions
Small Businesses
Apple Pay
Apple Pay
Score 9.0 out of 10
Apple Pay
Apple Pay
Score 9.0 out of 10
Medium-sized Companies
Apple Pay
Apple Pay
Score 9.0 out of 10
Apple Pay
Apple Pay
Score 9.0 out of 10
Enterprises
Adyen
Adyen
Score 8.8 out of 10
Adyen
Adyen
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Checkout.comMerchant e-Solutions
Likelihood to Recommend
7.9
(28 ratings)
7.0
(1 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
8.1
(26 ratings)
5.0
(1 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Checkout.comMerchant e-Solutions
Likelihood to Recommend
Checkout.com
Checkout.com is the best provider we have had in the last ten years. It is very well suited to developing solutions for conversion rate optimization, cost reduction, and services like smart acceptance. I don't see any issue with them; there is no scenario they are not able to handle. I don't see any scenario in which they are not suitable.
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Cielo
They are a great solution for any company using NetSuite's ERP platform as it is a direct integration into the software platform. They are able to accept all major credit card providers and their rates seem to be in line with the industry. As a small business, we do not have an account rep which does leave us feeling unimportant.
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Pros
Checkout.com
  • Processing is stable, Checkout is never down, high uptime
  • Acquiring and gateway performance is excelled
  • Anti-fraud tool is great, has a lot of risk filters and a shadow mode, an easy to use tool
  • Amazing merchant support
  • Best pricing/fees
  • Work with all top acquirers
  • Great success rate
  • Support both network and gateway tokens
  • APIs are easy
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Cielo
  • Process credit card payments.
  • Collect money faster.
  • Integrated with our NetSuite ERP system.
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Cons
Checkout.com
  • Their dashboard can get better. They have been making improvements
  • Faster settlements as it's a bit of a pain to have big reserves till ACH clears every day
  • Much stronger consumer facing brand name in the US so more end customers trust the links powered by Checkout.com
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Cielo
  • User interface.
  • Account support for smaller businesses.
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Likelihood to Renew
Checkout.com
We have a long term contract and we already have them in our plans for the next 5 years.
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Cielo
No answers on this topic
Reliability and Availability
Checkout.com
In the last 3 years that I have been working with Checkout.com, they had an unplanned outage that lasted less than a few minutes. Their uptime is amazing. If they have maintenance, unlike banks, they don't have downtime during this time. We frequently require their support and Checkout.com responds to us within minutes. When we have important rollouts, I schedule calls with our merchant support manager to monitor the rollout/perform tests, etc. It is always easy to find time lost even with short notice.
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Cielo
No answers on this topic
Performance
Checkout.com
Checkout.com performance as an acquirer and a PSP is excellent. We have too many transactions per day, therefore reports take some time to generate before they are available for downloading. But it indeed takes reasonable time. We use native/h2h integration therefore, there is no redirection issue, all pages load quickly on our side. Based on my experience, Checkout.com will never never integrate with software or systems that will slow them down. Amongst all payment methods they offer, all are processed immediately, without delays.
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Cielo
No answers on this topic
Support Rating
Checkout.com
Support has been top-notch. I've been with 3 different payment processors in the past and they did not provide any support with regards to failed payments, regular calls to optimize our acceptance rating. Checkout.com has been in constant communication with us since Day 1, explaining trends and providing us with data and explaining to us how we can improve to get the most out of Checkout.com.
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Cielo
Perhaps they treat larger clients better, but we do not have an account rep and the only time we interact is when we have a problem or reach out to them.
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Alternatives Considered
Checkout.com
Worldpay had many internal problems before moving from them. We found their support very lacking and even on the basic level of communicating with them about simple issues. We found significant problems with continually having to be asked the same questions, but nothing was resolved. We did see a long Delay in getting anything done with Worldpay.
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Cielo
Much better rates and better to deal with.
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Scalability
Checkout.com
Our tech team implemented payments API to process payments online. Analytics team receives transaction repots that we use to build our own performance dashboards and help to reconcile transactions. API is indeed flexible - we don't use all features but if required we can easily implement them. When Checkout.com adds new features or functionalities, some of them can be used even on an older API version which saved us tech resources and implementation time. We use the same API to expand into new markets - technically we don't need to change anything when we want to launch payments in a new country.
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Cielo
No answers on this topic
Return on Investment
Checkout.com
  • Slick user journeys, especially using their 'hosted fields' solution.
  • Simple pricing model has meant taking volumes away from other acquirers who seek to boggle
  • Time to market has been as little as a third of the time compared to our other acquirers thanks to their slick onboarding process.
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Cielo
  • Reduced outstanding receivables.
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ScreenShots

Checkout.com Screenshots

Screenshot of Checkout.com serves as a gateway, processor, acquirer and fraud manager through a single API integration. This brings users more payment options, increased acceptance rates, and quicker settlement of funds.Screenshot of Checkout.com enables growth in new regions with local payment processing.Screenshot of Checkout.com offers features that help funds get to customers faster, including card and bank payouts.Screenshot of A customizable fraud engine enables Checkout.com to block fraud, approve more transactions, and minimize friction for legitimate customers.