Likelihood to Recommend Checkout.com is the best provider we have had in the last ten years. It is very well suited to developing solutions for conversion rate optimization, cost reduction, and services like smart acceptance. I don't see any issue with them; there is no scenario they are not able to handle. I don't see any scenario in which they are not suitable.
Read full review They are a great solution for any company using NetSuite's ERP platform as it is a direct integration into the software platform. They are able to accept all major credit card providers and their rates seem to be in line with the industry. As a small business, we do not have an account rep which does leave us feeling unimportant.
Read full review Pros Processing is stable, Checkout is never down, high uptime Acquiring and gateway performance is excelled Anti-fraud tool is great, has a lot of risk filters and a shadow mode, an easy to use tool Amazing merchant support Best pricing/fees Work with all top acquirers Great success rate Support both network and gateway tokens APIs are easy Read full review Process credit card payments. Collect money faster. Integrated with our NetSuite ERP system. Read full review Cons Their dashboard can get better. They have been making improvements Faster settlements as it's a bit of a pain to have big reserves till ACH clears every day Much stronger consumer facing brand name in the US so more end customers trust the links powered by Checkout.com Read full review User interface. Account support for smaller businesses. Read full review Likelihood to Renew We have a long term contract and we already have them in our plans for the next 5 years.
Read full review Reliability and Availability In the last 3 years that I have been working with Checkout.com, they had an unplanned outage that lasted less than a few minutes. Their uptime is amazing. If they have maintenance, unlike banks, they don't have downtime during this time. We frequently require their support and Checkout.com responds to us within minutes. When we have important rollouts, I schedule calls with our merchant support manager to monitor the rollout/perform tests, etc. It is always easy to find time lost even with short notice.
Read full review Performance Checkout.com performance as an acquirer and a PSP is excellent. We have too many transactions per day, therefore reports take some time to generate before they are available for downloading. But it indeed takes reasonable time. We use native/h2h integration therefore, there is no redirection issue, all pages load quickly on our side. Based on my experience, Checkout.com will never never integrate with software or systems that will slow them down. Amongst all payment methods they offer, all are processed immediately, without delays.
Read full review Support Rating Support has been top-notch. I've been with 3 different payment processors in the past and they did not provide any support with regards to failed payments, regular calls to optimize our acceptance rating. Checkout.com has been in constant communication with us since Day 1, explaining trends and providing us with data and explaining to us how we can improve to get the most out of Checkout.com.
Read full review Perhaps they treat larger clients better, but we do not have an account rep and the only time we interact is when we have a problem or reach out to them.
Read full review Alternatives Considered Worldpay had many internal problems before moving from them. We found their support very lacking and even on the basic level of communicating with them about simple issues. We found significant problems with continually having to be asked the same questions, but nothing was resolved. We did see a long Delay in getting anything done with Worldpay.
Read full review Much better rates and better to deal with.
Read full review Scalability Our tech team implemented payments API to process payments online. Analytics team receives transaction repots that we use to build our own performance dashboards and help to reconcile transactions. API is indeed flexible - we don't use all features but if required we can easily implement them. When Checkout.com adds new features or functionalities, some of them can be used even on an older API version which saved us tech resources and implementation time. We use the same API to expand into new markets - technically we don't need to change anything when we want to launch payments in a new country.
Read full review Return on Investment Slick user journeys, especially using their 'hosted fields' solution. Simple pricing model has meant taking volumes away from other acquirers who seek to boggle Time to market has been as little as a third of the time compared to our other acquirers thanks to their slick onboarding process. Read full review Reduced outstanding receivables. Read full review ScreenShots