Likelihood to Recommend
The ease of integration using Checkout.com with
was a main deal breaker for us. It took us less than 1 business day to setup. Our CSM took over almost immediately when setup was completed and provided some potential plans on how we can improve approval ratings. At the same time, Checkout.com constantly introduces new features which is something I've rarely seen from my previous payment processors. Personally, I feel that Checkout.com should be used in any scenario where E-commerce is involved.
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They are a great solution for any company using NetSuite's ERP platform as it is a direct integration into the software platform. They are able to accept all major credit card providers and their rates seem to be in line with the industry. As a small business, we do not have an account rep which does leave us feeling unimportant.
Read full review Pros Processing is stable, Checkout is never down, high uptime Acquiring and gateway performance is excelled Anti-fraud tool is great, has a lot of risk filters and a shadow mode, an easy to use tool Amazing merchant support Best pricing/fees Work with all top acquirers Great success rate Support both network and gateway tokens APIs are easy Read full review Process credit card payments. Collect money faster. Integrated with our NetSuite ERP system. Read full review Cons It would be great to add a dashboard for tracking the scheme monitoring program. Dispute Dashboard - to see how many cases were won/lost. how many cases were won in a month and losses from chargebacks. Add the ability to test ML solutions from Checkout.com and custom rules (for example, 10% of the traffic to give ML to compare what is better). Read full review User interface. Account support for smaller businesses. Read full review Likelihood to Renew
We have a long term contract and we already have them in our plans for the next 5 years.
Read full review Reliability and Availability
In the last 3 years that I have been working with Checkout.com, they had an unplanned outage that lasted less than a few minutes. Their uptime is amazing. If they have maintenance, unlike banks, they don't have downtime during this time. We frequently require their support and Checkout.com responds to us within minutes. When we have important rollouts, I schedule calls with our merchant support manager to monitor the rollout/perform tests, etc. It is always easy to find time lost even with short notice.
Read full review Performance
Checkout.com performance as an acquirer and a PSP is excellent. We have too many transactions per day, therefore reports take some time to generate before they are available for downloading. But it indeed takes reasonable time. We use native/h2h integration therefore, there is no redirection issue, all pages load quickly on our side. Based on my experience, Checkout.com will never never integrate with software or systems that will slow them down. Amongst all payment methods they offer, all are processed immediately, without delays.
Read full review Support Rating
Support has been excellent. They've been very communicative and informative about plans. And we can see how we can utilise them more going forward for expansion and set a target of alternative markets, which should overall increase our sales. On the regulatory side, we get updated details about changes to regulations.
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Perhaps they treat larger clients better, but we do not have an account rep and the only time we interact is when we have a problem or reach out to them.
Read full review Alternatives Considered
We are not using only checkout.com; however, while choosing the 2nd provider, we made a choice for Checkout.com because: a. all needed basic features available, b. good pricing, c. developing company, d. teams who ask what the merchant wants and, after that - implement what the merchant wants (that's the most important).
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Much better rates and better to deal with.
Read full review Scalability
Our tech team implemented payments API to process payments online. Analytics team receives transaction repots that we use to build our own performance dashboards and help to reconcile transactions. API is indeed flexible - we don't use all features but if required we can easily implement them. When Checkout.com adds new features or functionalities, some of them can be used even on an older API version which saved us tech resources and implementation time. We use the same API to expand into new markets - technically we don't need to change anything when we want to launch payments in a new country.
Read full review Return on Investment When there is decline in the approval rate due to network breakdown, we could see a negative impact, however, it may or may not be due to Checkout.com, it would be MADA. Available in new market places (like Asian countries) We do not have much of negative impact, as of now. Read full review Reduced outstanding receivables. Read full review ScreenShots