What users are saying about
39 Ratings
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Score 8.4 out of 100
145 Ratings
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Score 7.7 out of 100

Feature Set Ratings

  • Cheetah Messaging ranks higher in 3 feature sets: Email & Online Marketing, Reporting & Analytics, Pre-Send Testing

Email & Online Marketing

7.9

Cheetah Messaging

79%
6.0

Twilio SendGrid

60%
Cheetah Messaging ranks higher in 8/9 features

WYSIWYG email editor

7.0
70%
11 Ratings
5.9
59%
29 Ratings

Dynamic content

9.0
90%
11 Ratings
6.5
65%
32 Ratings

Ability to test dynamic content

7.5
75%
11 Ratings
7.2
72%
31 Ratings

Landing pages

7.0
70%
11 Ratings
1.4
14%
19 Ratings

A/B testing

8.0
80%
10 Ratings
5.9
59%
24 Ratings

Mobile optimization

9.0
90%
10 Ratings
6.3
63%
32 Ratings

Email deliverability reporting

8.0
80%
19 Ratings
8.4
84%
75 Ratings

List management

8.0
80%
11 Ratings
6.6
66%
36 Ratings

Triggered drip sequences

8.0
80%
9 Ratings
5.8
58%
18 Ratings

Reporting & Analytics

7.7

Cheetah Messaging

77%
6.4

Twilio SendGrid

64%
Cheetah Messaging ranks higher in 3/3 features

Dashboards

7.5
75%
11 Ratings
7.0
70%
40 Ratings

Standard reports

8.0
80%
11 Ratings
7.9
79%
40 Ratings

Custom reports

7.5
75%
11 Ratings
4.2
42%
26 Ratings

Pre-Send Testing

7.8

Cheetah Messaging

78%
5.3

Twilio SendGrid

53%
Cheetah Messaging ranks higher in 8/8 features

URL Validation

7.2
72%
3 Ratings
6.4
64%
5 Ratings

Link Tracking

8.5
85%
3 Ratings
7.4
74%
6 Ratings

Image Validation

7.8
78%
3 Ratings
5.2
52%
5 Ratings

Inbox Display

7.4
74%
3 Ratings
4.9
49%
5 Ratings

Email Accessibility Tools

7.4
74%
3 Ratings
6.1
61%
5 Ratings

Spelling and Grammar Check

7.7
77%
3 Ratings
1.0
10%
3 Ratings

Spam Testing

7.5
75%
3 Ratings
5.2
52%
5 Ratings

Email Previews

8.7
87%
3 Ratings
6.4
64%
5 Ratings

Attribute Ratings

  • Cheetah Messaging is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability
  • Twilio SendGrid is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.5

Cheetah Messaging

85%
13 Ratings
6.6

Twilio SendGrid

66%
52 Ratings

Likelihood to Renew

7.6

Cheetah Messaging

76%
3 Ratings
7.0

Twilio SendGrid

70%
1 Rating

Usability

4.0

Cheetah Messaging

40%
1 Rating
1.0

Twilio SendGrid

10%
4 Ratings

Support Rating

2.0

Cheetah Messaging

20%
2 Ratings
2.5

Twilio SendGrid

25%
14 Ratings

Likelihood to Recommend

Cheetah Messaging

I think CheetahMail, being one of the main ESPs in the market, is a quality choice. However, I would suggest that it's really only valuable for a bit larger of an organization, generally having staff of 100+ and revenues in tens of millions -- this is mainly to justify the amount of investment required, so may be cost-prohibitive to some. You also need to make sure that you understand the entire "level of support" you will gain through your specific contract.... the key is understanding what types of resources are within your organization (who's doing the coding? who comes up with the next campaign? What's the overall strategy?) Depending on these questions and resources, may help determine your final needs from a services point of view. CheetahMail can provide a wealth of various services specific to needs (and changes over time as your business changes), but a clear understanding of what you have before you bring them on will really help getting up and running quickly. Also be sure to truly understand the costs for the initial integrations, setups, IP senders, etc.
Anonymous | TrustRadius Reviewer

Twilio SendGrid

Twilio SendGrid Email Marketing is perfect for organizations both big and small that may be on a lower budget. It is a very affordable solution for users with a large number of email addresses. While other providers may offer "free" storage for email contacts... the cost to send campaigns to those contacts can be very costly. While they do not offer widgets or other integrations for websites/social media... it is very easy to import and manage contacts. Additionally, they offer a comprehensive self-help support section online, but it's also easy to hop on the phone or on chat with a rep if you ever need technical support or assistance. Twilio SendGrid Email Marketing may not be the most affordable solution for users who are not currently sending email campaigns to their users, but are simply storing email contacts
Anonymous | TrustRadius Reviewer

Pros

Cheetah Messaging

  • Internal management - This is a great web-based tool that allows our users to see what emails go to whom.
  • Organization - Many layers of organization for templates since there are many types of remarketing emails that we send out.
  • Historical Records - CheetahMail sends us the raw text files of all email actions so we can upload them to our database.
Duncan Hernandez | TrustRadius Reviewer

Twilio SendGrid

  • Drag and drop email designer for transactional emails - super nice even though I do code, it's much quicker and easier to implement without code.
  • Very simple implementation. Only a few lines of code need to be added in our backend and boom we were up and running in less than a day.
  • Listening to customer feedback. They regularly send emails about new features and ask for feedback to improve their software.
  • Some of the cheapest and best dedicated IPs.
  • Easy integration and setup between marketing and transactional emails. Super helpful to have everything in one place.
Evan Laird | TrustRadius Reviewer

Cons

Cheetah Messaging

  • The organization of CheetahMail could at times be better, as you create more and more mailings, they just pile up in a long list. It would be useful to be able to create folders to store specific mailings in. (ex. editorial, newsletters, marketing, etc.)
Anonymous | TrustRadius Reviewer

Twilio SendGrid

  • Actually viewing previous emails dispatched. SendGrid does not have this feature - although it provides numbers on emails dispatched within 3 days for the cheapest plan.
  • The service asks you to pay more (although a minimal amount) to have visibility on email activity upto 30 days in the past.
  • The API doesn't allow an export of a report of email activity over a period of time. It can be quite frustrating at times to be limited in this way.
  • Their customer support isn't the best. Certainly some room for improvement there.
Anonymous | TrustRadius Reviewer

Pricing Details

Cheetah Messaging

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Cheetah Messaging Editions & Modules

Additional Pricing Details

Twilio SendGrid

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Twilio SendGrid Editions & Modules

Edition
FreeFree
Basic15.002
Advanced60.002
  1. none
  2. per month
Additional Pricing Details

Likelihood to Renew

Cheetah Messaging

Cheetah Messaging 7.6
Based on 3 answers
As I have begun exploring competitors, I've come to realize that every competitor offers so much more functionality and integration than CheetahMail does. When we first signed our contract, CheetahMail was much more innovative and at the forefront of email. Since being bought out by Experian, we've seen a huge decline in service and innovation. They have laid off much of their staff and moved their account representatives to Costa Rica. They also heavily rely on on third parties which you will have to pay large amounts of money for while other Email Service Providers have integrated new technologies into their platform. You will get more for your money going to a different email service such as Responsys, Silverpop, Listrak and the like,
Anonymous | TrustRadius Reviewer

Twilio SendGrid

Twilio SendGrid 7.0
Based on 1 answer
No answer on this topic is available.

Usability

Cheetah Messaging

Cheetah Messaging 4.0
Based on 1 answer
CheetahMail has a high learning curve to master and requires a lot of backend work with tech teams to set up. Navigation is not the best and everything that should be automated is still extremely manual.
Anonymous | TrustRadius Reviewer

Twilio SendGrid

Twilio SendGrid 1.0
Based on 4 answers
It has the potential to be really cool. However, it feels as if it was created by developers for developers (and I work with developers, yet even for me the instrument was somewhat not easy to use - just read SendGrid's help manuals...) However, if you are into data and your way of thinking is more mathematical rather than lyrical, you'll enjoy this instrument
Zee Gimon | TrustRadius Reviewer

Support Rating

Cheetah Messaging

Cheetah Messaging 2.0
Based on 2 answers
Account reps have a quick response time but a very slow resolution time. Because account reps do not have technical knowledge, there is a long long lead time between flagging a problem and tech team resolution.
Anonymous | TrustRadius Reviewer

Twilio SendGrid

Twilio SendGrid 2.5
Based on 14 answers
Twilio SendGrid Email API is everything we want it to be, and we have no reason to look for any other solution. Features and pricing match exactly what we need. As developers for SaaS products, Twilio SendGrid Email API provides a great service. I hope that they stay this way and don't inflate the service with too many marketing oriented features, because there are other tools for that and Twilio SendGrid Email API is a API for sending email first and foremost.
Bryan McAnulty | TrustRadius Reviewer

Alternatives Considered

Cheetah Messaging

Cheetah Messaging is far good as we expect lots of functions and features are amazing and user-friendly with others they have good customer support. Our marketing team manages every campaign easily and helps their workflow. Apart from this Cheetah Messaging is easy to automate in all inbound campaigns and helps to focus on more nurturing customer relationships and renewals.
Hinal S | TrustRadius Reviewer

Twilio SendGrid

With ExpressPigeon, SendGrid stacks up very well and actually provides just as much functionality for us as ExpressPigeon, but costs surrounding that use was advantageous with ExpressPigeon. SendGrid has recently added functionality that brings it closer to Act-On, specifically on the marketing automation end. This really allows users to create long-term campaigns.
Anonymous | TrustRadius Reviewer

Return on Investment

Cheetah Messaging

  • Our efficiency has decreased with CheetaMail actually. Too many service calls to find out why something isn't working as expected, account setup questions, issues with PiP, takes too long to get a simple form built, customer service response time, etc...
  • Reporting is not very streamlined. This has caused us to take our reporting offline and use a method with better visibility.
Anonymous | TrustRadius Reviewer

Twilio SendGrid

  • Our clients experience significant ROI from their web forms - without receipt of forms, many of them would not still be in business.
  • As a solution for clients' sites, we find SendGrid is a fast installation and a 1 stop problem solver, saving us man-hours.
Darcy Knapp, MBA | TrustRadius Reviewer

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