TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chili Piper

    Score8.8 out of 10
    Mid-Size Companies (51-1,000 employees)
    Chili Piper is scheduling and routing software for B2B revenue teams. Its products help revenue teams increase their inbound conversion rates, increase customer satisfaction, and reach new levels of productivity. The vendor states Companies like Twilio, Forrester, Spotify, and Gong use Chili Piper with the goal of increasing their inbound conversion rates, eliminating manual lead routing, and streamlining critical processes around meetings. Chili Piper…

    $15

    per month per user

    Square Invoices

    Score9.2 out of 10
    N/ASquare Invoices is a software invoicing solution from Square headquartered in San Francisco, California.N/A
    Pricing
    Chili PiperSquare Invoices
    Editions & Modules
    Instant Booker
    $15
    per month per user
    Handoff
    $25
    per month per user
    Concierge Inbound Scheduling
    $30
    per month per user
    Distro
    Starting at $20
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Chili PiperSquare Invoices
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsOnboarding and Support are included at no additional charge.—
    More Pricing Information
    Community Pulse
    Chili PiperSquare Invoices
    Considered Both Products
    Chili Piper, Inc.
    No answer on this topic
    Block, Inc (Square)
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    22 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    15 Answers
    No answers on this topic
    Happy with the feature set
    96%
    Happy with the feature set
    22 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    9 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    10 Answers
    No answers on this topic
    Best Alternatives
    Chili PiperSquare Invoices
    Small Businesses
    Square Appointments
    Score10 out of 10
    Zoho Invoice
    Score9.5 out of 10
    Medium-sized Companies
    Calendly
    Score8.6 out of 10
    No answers on this topic
    Enterprises
    Doodle
    Score8.5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Chili PiperSquare Invoices
    Likelihood to Recommend
    6.2
    (31 ratings)
    9.1
    (7 ratings)
    Support Rating
    8.2
    (8 ratings)
    9.7
    (2 ratings)
    User Testimonials
    Chili PiperSquare Invoices
    Likelihood to Recommend
    Chili Piper, Inc.
    Chili Piper is GREAT for sales development teams booking for sales people. This is especially true when there is a "round robin" system that needs to be abided by. I've experienced a lot of bad round robin systems and Chili Piper's is fantastic. This is also a great tool to schedule with people across multiple time zones, which I don't want to have to focus on while speaking. It enables sales reps to focus on the prospect, not the time change. Chili piper would not be a good fit for underperforming sales teams that don't book any meetings (:
    Incentivized
    Read full review
    Block, Inc (Square)
    Square Invoices is the best service that I have found for what it does: it's easy to use, nice to look at, and never seems to go to spam or be lost by clients. Clients mention that the setup is easier than services my competitors use. You can even attach your contract to the invoice, which is wonderful in case there are questions later on. Unfortunately, not being able to have clients alter quantities or select add-ons means for half of my services, I have to use a different, inferior service.
    Incentivized
    Read full review
    Pros
    Chili Piper, Inc.
    • Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
    • Meeting Buffer functionality assures that AEs won't be booked back-to back.
    • I can send the link to each of my meeting templates for different prospects
    Read full review
    Block, Inc (Square)
    • Adding a customer to invoice is super simple and takes minimal effort.
    • Payment collection is easy and seamless because Square Invoices allows the recipient to pay using credit/cards.
    • One of the fest features is allowing invoices to be recurring. If my contract stipulates a flat fee monthly, I can set the invoices to recur monthly for the duration of the contract.
    Incentivized
    Read full review
    Cons
    Chili Piper, Inc.
    • They are continually improving their offering and we've seen great leaps over the past 2 years.
    • Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
    • Faster load times, but we can’t complain too much!
    Read full review
    Block, Inc (Square)
    • The reports section is not always the easiest to understand. It seems like I have to stop and think about options instead of it being 100% intuitive.
    • With the fees we pay per transaction, it would be nice to be able to add additional "limited" users for no extra cost.
    Incentivized
    Read full review
    Support Rating
    Chili Piper, Inc.
    • Support was very responsive during our integration phase, and after that too.
    • They have the whole infrastructure built to notify customers about bug/outages, which is excellent. Entire System outage only happened once, but being updated on fix progress helped a lot to keep our team calm.
    Incentivized
    Read full review
    Block, Inc (Square)
    The only time I had a problem was a false chargeback from a client. Square Invoices referenced our contract and ruled in my favor, and they did so in a timely manner. I sent them the contract and my email history with the client, and they quickly unfroze the amount of money.
    Incentivized
    Read full review
    Alternatives Considered
    Chili Piper, Inc.
    Calendly was being used at the company by some other departments and still is to some extent. However adding Chili Piper fore the marketing and sales departments was a no brainer once we saw the demo. It's Calendly on steroids and the company is just getting started using it. I'm sure we will see even more benefits as the years go on.
    Incentivized
    Read full review
    Block, Inc (Square)
    Square Invoices is easier to use and automatically transfers your money to your bank account vs Paypal that holds your money and you have to manually transfer and it takes 3-5 days (many times more). Square Invoices looks better overall, and for the same fees as Paypal, provides a better service overall.
    Incentivized
    Read full review
    Return on Investment
    Chili Piper, Inc.
    • More demos held by simplifying the scheduling process. More demos = more opportunities
    • Initial set up was frustrating and created a lot of mix up which allowed some leads to slip through the cracks early
    • Integration with Salesforce.com saved our reps time because they didn't have to log activities manually
    Incentivized
    Read full review
    Block, Inc (Square)
    • I love that I can sort my invoices in total, or by a specific time period to see how my sales are doing and comparing to prior time periods.
    Incentivized
    Read full review
    ScreenShots