Emburse Chrome River vs Emburse SpringAhead

• [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
• The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
• [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.

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• Allows for tracking of time very easily. Users can add all their project's time in one place instead of drilling into each project.
• Managers can approve their team's time all in one place. We do not need to drill down to find the info and approve. Users who don't report to the manager but are part of the project can still be approved by the project manager.
• Reports are easy to read when looking at historical information. Reports can be run with multiple parameters that the user needs.

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• The analytics are not to user friendly. The ad-hoc reporting is very complicated, as the headers do not clearly indicate what you are going to get in the report.
• It would be nice is when you hovered over the "add expense" (plus with a circle) button, it told you what it does. End users have a hard time finding the e-wallet in their report when it doesn't automatically open.

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• Automated reminders to employees would be great
• A more modern and up-to-date user interface
• The approvals system for projects vs. users could use some work

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• When evaluating solutions, Emburse Chrome River was the only company with multiple pricing models to suit customers' needs. Most others had 1 model. The ability to choose the pricing strategy for our global implementation allowed us to pick the model that met our needs and made the most financial sense.
• The extensive approval routing options help fraud prevention
• Stock and tailored reporting helps our internal audit team detect and prevent abuse and fraud.

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• Positive - tracking return on project investments
• Positive - being able to plan on future projects
• Positive - being able to manage costs and attendance

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