What users are saying about
Emburse Chrome River
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Top Rated
155 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 155 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 4 reviews and ratings
Attribute Ratings
- Emburse Chrome River is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.1
Emburse Chrome River
91%
116 Ratings
6.9
Emburse SpringAhead
69%
3 Ratings
Likelihood to Renew
8.1
Emburse Chrome River
81%
15 Ratings
Emburse SpringAhead
N/A
0 Ratings
Usability
8.7
Emburse Chrome River
87%
100 Ratings
Emburse SpringAhead
N/A
0 Ratings
Availability
10.0
Emburse Chrome River
100%
1 Rating
Emburse SpringAhead
N/A
0 Ratings
Performance
9.0
Emburse Chrome River
90%
1 Rating
Emburse SpringAhead
N/A
0 Ratings
Support Rating
8.9
Emburse Chrome River
89%
115 Ratings
Emburse SpringAhead
N/A
0 Ratings
Online Training
9.0
Emburse Chrome River
90%
1 Rating
Emburse SpringAhead
N/A
0 Ratings
Implementation Rating
6.8
Emburse Chrome River
68%
5 Ratings
Emburse SpringAhead
N/A
0 Ratings
Product Scalability
8.0
Emburse Chrome River
80%
1 Rating
Emburse SpringAhead
N/A
0 Ratings
Likelihood to Recommend
Emburse Chrome River
Emburse Chrome River is great for tracking the everyday expenses of credit card users within an organization. I would recommend the program to others because of how easy it is to track the transactions of your employees or any other company cards you use. It works very well for automatic payments, such as monthly bills, and works well for tracking expenses with employees who have a personal card.

Verified User
Administrator in Corporate
Construction Company, 201-500 employeesEmburse SpringAhead
It's definitely well suited for all organizations with knowledge workers who use computers to do their work and are able to log in and enter their time on a regular basis. I've always had access to it as part of my job and love using SpringAhead. It may be less appropriate in a role where the worker does not have regular access to a computer to enter their hours digitally.
Talent Acquisition Consultant
Objective ParadigmInformation Technology & Services, 51-200 employees
Pros
Emburse Chrome River
- [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
- The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
- [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.

Verified User
Manager in Other
Consumer Services Company, 10,001+ employeesEmburse SpringAhead
- Allows for tracking of time very easily. Users can add all their project's time in one place instead of drilling into each project.
- Managers can approve their team's time all in one place. We do not need to drill down to find the info and approve. Users who don't report to the manager but are part of the project can still be approved by the project manager.
- Reports are easy to read when looking at historical information. Reports can be run with multiple parameters that the user needs.
Systems Analyst
Avaap Inc.Computer Software, 51-200 employees
Cons
Emburse Chrome River
- The analytics are not to user friendly. The ad-hoc reporting is very complicated, as the headers do not clearly indicate what you are going to get in the report.
- It would be nice is when you hovered over the "add expense" (plus with a circle) button, it told you what it does. End users have a hard time finding the e-wallet in their report when it doesn't automatically open.
Sr. AP Specialist
Rich Products CorpFood & Beverages, 1001-5000 employees
Emburse SpringAhead
- Automated reminders to employees would be great
- A more modern and up-to-date user interface
- The approvals system for projects vs. users could use some work
Operations Manager
OtherlabResearch, 11-50 employees
Pricing Details
Emburse Chrome River
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Emburse SpringAhead
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Emburse Chrome River
Emburse Chrome River 8.1
Based on 15 answers
Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
Sr., Business Analyst
The University of New MexicoHigher Education, 5001-10,000 employees
Emburse SpringAhead
No score
No answers yet
No answers on this topic
Usability
Emburse Chrome River
Emburse Chrome River 8.7
Based on 100 answers
Very easy to track, approve, and manage expenses across the organization. The user interface is streamlined and easy to learn even as a beginner. The [enterprise-level] support is exceptional and was one of the best I've seen in the industry. I also loved how easy it was for us to integrate car rentals and business trip expenses.
Area Director of Marketing and Business Development
Simon Property GroupReal Estate, 5001-10,000 employees
Emburse SpringAhead
No score
No answers yet
No answers on this topic
Reliability and Availability
Emburse Chrome River
Emburse Chrome River 10.0
Based on 1 answer
The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River
Controller
Northeast Treatment CentersMental Health Care, 501-1000 employees
Emburse SpringAhead
No score
No answers yet
No answers on this topic
Performance
Emburse Chrome River
Emburse Chrome River 9.0
Based on 1 answer
System runs normal pretty much all the time. Does not slow any other systems down.
Controller
Northeast Treatment CentersMental Health Care, 501-1000 employees
Emburse SpringAhead
No score
No answers yet
No answers on this topic
Support Rating
Emburse Chrome River
Emburse Chrome River 8.9
Based on 115 answers
Emburse Certify has a wonderful level of customer service and support, starting with their Customer Support Managers who personally oversee accounts and reach out to clients to help them on their journey. Emburse Certify also has a 24/5 team of Customer Support Agents standing by to assist users with issues, errors, or questions on their software. Considering the recent challenges of remote working, their Agents have done a good job at responding to emailed tickets. Unfortunately, I have not been able to call in and speak to an agent since early 2020 and I have found that one particular Customer Support Agent was rather rude when responding to a continuous issue of website availability, the person going so far as to demand that I take a video of my computer when receiving a website time out error (an issue that Certify has been addressing and aware of this year).
Senior Expense Administrator
International Services, IncManagement Consulting, 1001-5000 employees
Emburse SpringAhead
No score
No answers yet
No answers on this topic
Online Training
Emburse Chrome River
Emburse Chrome River 9.0
Based on 1 answer
The software is very user friendly, so the online training was easy to pickup for everyone.
Controller
Northeast Treatment CentersMental Health Care, 501-1000 employees
Emburse SpringAhead
No score
No answers yet
No answers on this topic
Implementation Rating
Emburse Chrome River
Emburse Chrome River 6.8
Based on 5 answers
Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
Controller
Northeast Treatment CentersMental Health Care, 501-1000 employees
Emburse SpringAhead
No score
No answers yet
No answers on this topic
Alternatives Considered
Emburse Chrome River
- Works with our business model
- Pre-approval method
- Auto-approval functionality
- Email alerts customization
- Muti platform approval
- System warnings and violations
- Hotel itemization
- Mileage - integrated with Google map
- Perdiem wizard
- Acknowledgments
- Banners on the expense form
- Understanding the open items and on Credit card Expenses and cash reimbursements
- Super User

Verified User
Manager in Finance and Accounting
Information Technology & Services Company, 5001-10,000 employeesEmburse SpringAhead
We selected SpringAhead because of price and usability. This tool is easy to set up and configure. It is a cloud application allowing access from anywhere. There were no training requirements. When you have a small use case this tool is the way to go. We moved off SpringAhead to get more functionality and it has required a lot more training and effort to maintain and utilize
Systems Analyst
Avaap Inc.Computer Software, 51-200 employees
Scalability
Emburse Chrome River
Emburse Chrome River 8.0
Based on 1 answer
It's very easy software to design to your needs.
Controller
Northeast Treatment CentersMental Health Care, 501-1000 employees
Emburse SpringAhead
No score
No answers yet
No answers on this topic
Return on Investment
Emburse Chrome River
- When evaluating solutions, Emburse Chrome River was the only company with multiple pricing models to suit customers' needs. Most others had 1 model. The ability to choose the pricing strategy for our global implementation allowed us to pick the model that met our needs and made the most financial sense.
- The extensive approval routing options help fraud prevention
- Stock and tailored reporting helps our internal audit team detect and prevent abuse and fraud.
Global Strategic Sourcing
CSG InternationalInformation Technology & Services, 1001-5000 employees
Emburse SpringAhead
- Positive - tracking return on project investments
- Positive - being able to plan on future projects
- Positive - being able to manage costs and attendance
Talent Acquisition Consultant
Objective ParadigmInformation Technology & Services, 51-200 employees