CircleCI vs. ServiceNow DevOps

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CircleCI
Score 10.0 out of 10
N/A
CircleCI is a software delivery engine from the company of the same name in San Francisco, that helps teams ship software faster, offering their platform for Continuous Integration and Continuous Delivery (CI/CD). Ultimately, the solution helps to map every source of change for software teams, so they can accelerate innovation and growth.
$0
for up to 6,000 build minutes and up to 5 active users per month
ServiceNow DevOps
Score 8.6 out of 10
N/A
ServiceNow DevOps is designed to reduce friction between IT operations and development. This DevOps tool allows businesses to minimize risk while scaling DevOps initiatives.N/A
Pricing
CircleCIServiceNow DevOps
Editions & Modules
Server
Contact Sales
Performance
starting at $15
per month
Scale
starting at $2000
per month
No answers on this topic
Offerings
Pricing Offerings
CircleCIServiceNow DevOps
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CircleCIServiceNow DevOps
Best Alternatives
CircleCIServiceNow DevOps
Small Businesses
GitLab
GitLab
Score 8.7 out of 10
GitHub
GitHub
Score 9.1 out of 10
Medium-sized Companies
GitLab
GitLab
Score 8.7 out of 10
GitHub
GitHub
Score 9.1 out of 10
Enterprises
GitLab
GitLab
Score 8.7 out of 10
Perforce P4
Perforce P4
Score 7.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CircleCIServiceNow DevOps
Likelihood to Recommend
8.0
(26 ratings)
9.0
(5 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Performance
7.8
(3 ratings)
-
(0 ratings)
Support Rating
6.9
(6 ratings)
-
(0 ratings)
User Testimonials
CircleCIServiceNow DevOps
Likelihood to Recommend
CircleCI
CircleCI is perfect for a CI/CD pipeline for an app using a standard build process. It'll take more work for a complex build process, but should still be up to the task unless you need a lot of integrations with other tools. If you have a big team and can spare someone to focus full time on just the CI/CD tools, maybe something like Jenkins is better, but if you're just looking to get your app built, tested, and delivered without a huge amount of effort, CircleCI is probably your preferred tool.
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ServiceNow
ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.
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Pros
CircleCI
  • Multiple builds can be run at the same time in parallel.
  • The CircleCI web interface (UI/UX) is very easy to understand and use.
  • Easy Configuration to learn and use. Just a single configuration YAML file.
  • Many integrations. We use the GItHub, Slack, and DataDog integrations.
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ServiceNow
  • Plan develop, build, test, deploy and operate any applications in a safer environment.
  • Evaluating and monitoring improvements
  • Connects with third party and existing applications
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Cons
CircleCI
  • The "phases" their config file uses to separate out options seem very arbitrary and are not very helpful for organizing your config file
  • No way that I know of to configure which version of MongoDB you use. You have to write your own shell script to download and start MongoDB if you want a specific version.
  • Hard to access build artifacts in the UI
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ServiceNow
  • No drop-down option is available to click when requesting specific software or hardware.
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Usability
CircleCI
CircleCI interface is awesome in that it is relatively modern and makes it clear exactly which parts of the engineering lifecycle you are in
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ServiceNow
No answers on this topic
Performance
CircleCI
It's pretty snappy, even with using workflows with multiple steps and different docker images. I've seen builds take a long time if it's really involved, but from what I can tell, it's still at least on par if not faster than other build tools.
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ServiceNow
No answers on this topic
Support Rating
CircleCI
Unless you have a reasonably large account, you're going to be mainly stuck reading their documentation. Which has improved somewhat over the years but is still extremely limited compared to a platform like Digital Ocean who invested in the documentation and a community to ensure it's kept up to date. If you can't find your answer there, you can be stuck.
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ServiceNow
No answers on this topic
Alternatives Considered
CircleCI
Circle was the first CI with simple setup, great documentation, and tight integration with GitHub. Using Jenkins was too much maintenance and overhead, TeamCity was limited in how we could customize it and run concurrent builds, TravisCI was not available for private repos when we switched.
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ServiceNow
As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them
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Return on Investment
CircleCI
  • It has eased the burden of standardizing our testing and deployment, making onboarding new developers much faster, and having to fix deployment mistakes much less often.
  • It allows us to focus our process around the GitHub workflow, ignoring the details of whatever environment the thing we're working on is actually hosted in. This saves us time.
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ServiceNow
  • ROI
  • Increased the NPR score.
  • Central locale for information and troubleshooting.
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ScreenShots