Cisco Business Edition 6000 (discontinued) vs. Polycom Trio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Business Edition 6000 (discontinued)
Score 8.7 out of 10
N/A
Cisco Business Edition 6000 (BE6000) was a telephony and VoIP business phone with unified communications features from Cisco, targeted at SMBs. The product is discontinued, and superseded by functionality found in Cisco Webex Calling.N/A
Polycom Trio
Score 9.4 out of 10
N/A
Polycom Trio 8800 is a conference phone system that offers high-quality audio, as well as the ability to add video conferencing and HD content sharing. RealPresence Trio is Skype for Business on-prem and Office 365 Skype for Business Cloud PBX certified for conference calls and supports a 1080p30 USB camera for video conferencing. Users can share content from their personal devices, facilitating a BYOD (bring your own device) approach to collaboration.N/A
Pricing
Cisco Business Edition 6000 (discontinued)Polycom Trio
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Business Edition 6000 (discontinued)Polycom Trio
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Cisco Business Edition 6000 (discontinued)Polycom Trio
Top Pros
Top Cons
Features
Cisco Business Edition 6000 (discontinued)Polycom Trio
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
8.6
18 Ratings
5% above category average
Polycom Trio
-
Ratings
Hosted PBX8.210 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)9.216 Ratings00 Ratings
User templates8.417 Ratings00 Ratings
Call reports8.34 Ratings00 Ratings
Directory of employee names9.216 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
8.8
21 Ratings
4% above category average
Polycom Trio
-
Ratings
Answering rules8.919 Ratings00 Ratings
Call recording9.115 Ratings00 Ratings
Call park8.819 Ratings00 Ratings
Call screening8.820 Ratings00 Ratings
Message alerts8.519 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
8.7
20 Ratings
5% above category average
Polycom Trio
-
Ratings
Video conferencing9.219 Ratings00 Ratings
Audio conferencing8.920 Ratings00 Ratings
Video screen sharing8.21 Ratings00 Ratings
Instant messaging8.616 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
7.5
15 Ratings
10% below category average
Polycom Trio
-
Ratings
Mobile app for iOS7.415 Ratings00 Ratings
Mobile app for Android7.514 Ratings00 Ratings
Best Alternatives
Cisco Business Edition 6000 (discontinued)Polycom Trio
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Lifesize Video Conferencing
Lifesize Video Conferencing
Score 8.0 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Cisco Headsets
Cisco Headsets
Score 9.1 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Headsets
Cisco Headsets
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Business Edition 6000 (discontinued)Polycom Trio
Likelihood to Recommend
8.7
(21 ratings)
9.5
(26 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
8.2
(1 ratings)
10.0
(2 ratings)
Support Rating
9.4
(19 ratings)
10.0
(2 ratings)
User Testimonials
Cisco Business Edition 6000 (discontinued)Polycom Trio
Likelihood to Recommend
Discontinued Products
Cisco Business Edition 6000 (BE6000) is well suited on small and medium sites that need entry-level voice and IP telephony capabilities, together
with powerful, easy-to-use collaboration tools. However , if a single user interface or VMware servers are deal breakers for you, I suggest another call system will likely be a better fit.
Read full review
Poly
It is well suited, I believe, in small to mid-level organization where use will be light to moderate. It is useful in a situation where both ends have the same equipment, the same model and the same software release upon them. A scenario where it might be less appropriate is single-use installations and large corporate environments. Though in the future it may become more adapted to the 'open range' of telephony systems right now the system is best when working with others of its kind. It is also inappropriate in a situation where the organization does not have a fully developed Information Technology team or arrangement with a telephony contractor to handle the devices when things go wrong.
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Pros
Discontinued Products
  • provides phone support for many models of phones and conferencing devices
  • provides full telephony support for pretty much any phone requirement including call centre options
  • 911 service dialing options and tracking
  • bundle pricing on voice, phone and server licensing
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Poly
  • The microphones are extremely sensitive. They make it easier for soft spoken individuals to be heard clearly.
  • It is easy to operate. Once connected through Outlook all it takes is one click to get to into a meeting and two or three to bring in outside attendees.
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Cons
Discontinued Products
  • Include tools for inter-cluster migration, currently these are provided by 3rd parties
  • Improve the software upgrade process by automating the pre-upgrade and post-upgrade checks
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Poly
  • Our greatest disappointment in Polycom Trio was the lag in using the screen, it wasn't nearly as intuitive and "snappy" as the iPads were.
  • Paired next to the iPad's, the Polycom Trio was much more expensive and couldn't be a justified member of our mass Zoom Room adoption.
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Likelihood to Renew
Discontinued Products
Happy with Cisco Business Edition 6000 (BE6000); works great for us and costs to maintain it are well in hand. it also fits our current and future requirements going forward.
Read full review
Poly
No answers on this topic
Usability
Discontinued Products
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
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Poly
A well known product that most users are familiar with and simple enough for new users to learn and understand.
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Support Rating
Discontinued Products
Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.
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Poly
I have never contacted support for this product.
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Alternatives Considered
Discontinued Products
Both Mitel and [Cisco Business Edition 6000 (BE6000)] allow the benefit of virtualization. If desired you could have an entirely virtual system. Cisco handles the virtualization a little better, however Mitel MiCollab is easier to integrate presence and calls. Cisco underlying architecture seems to be a little more stable, Mitel seems to be a little more user friendly. There are pros and cons and both are good solutions.
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Poly
Polycom Trio provides better conference call quality, picks up voice from corners of the room with additional mics for large room, better widescreen display, and it was mostly the user satisfaction which made us choose Polycom Trio.
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Return on Investment
Discontinued Products
  • Been easy to scale as our business has grown and from acquisitions
  • Been pretty easy to maintain the software and upgrade it over its lifetime to date
  • Software and license renewals are pretty straight forward
  • Adding newer model hardware to the system is pretty straight forward
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Poly
  • Since we were really looking for a device that could provide Skype for Business Online services (web conferencing/video/audio/local screen presenting) at a reasonable price point, I cannot say that this device meets all of our needs. The device has to be at least 99.99% reliable. This is about 60% there. Audio is definitely in the 99% range. Local screen presenting is probably around 75%. Video and web conferencing is about 70%. To comfortably deploy a device in the wild you really need to have 99% reliability. It has to work when its needed. I can understand an occasional hiccup, but one every other day is a too many. If you are replacing older SoundStations with an IP or Skype based audio solution, then this is it.
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ScreenShots

Polycom Trio Screenshots

Screenshot of Polycom Trio 8800 - Skype for Business UI