What users are saying about
24 Ratings
6 Ratings
24 Ratings
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Score 8.1 out of 100
6 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Contact Center Software

    8.4

    Cisco Finesse

    84%

    VirtualPBX

    Feature Set Not Supported
    N/A
    Cisco Finesse ranks higher in 13/13 features

    Agent dashboard

    8.4
    84%
    8 Ratings
    N/A
    0 Ratings

    Validate callers

    8.7
    87%
    7 Ratings
    N/A
    0 Ratings

    Outbound response

    7.9
    79%
    8 Ratings
    N/A
    0 Ratings

    Call forwarding

    8.7
    87%
    7 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    8.2
    82%
    5 Ratings
    N/A
    0 Ratings

    Warm transfer

    8.4
    84%
    6 Ratings
    N/A
    0 Ratings

    Predictive dialing

    8.2
    82%
    6 Ratings
    N/A
    0 Ratings

    Interactive voice response

    8.5
    85%
    5 Ratings
    N/A
    0 Ratings

    REST APIs

    8.4
    84%
    4 Ratings
    N/A
    0 Ratings

    Call scripts

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    Call tracking

    8.4
    84%
    8 Ratings
    N/A
    0 Ratings

    Multichannel integration

    8.5
    85%
    5 Ratings
    N/A
    0 Ratings

    CRM software integration

    8.5
    85%
    5 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    8.3

    Cisco Finesse

    83%

    VirtualPBX

    Feature Set Not Supported
    N/A
    Cisco Finesse ranks higher in 9/9 features

    Inbound call routing

    8.1
    81%
    8 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    7.7
    77%
    4 Ratings
    N/A
    0 Ratings

    Recording

    8.2
    82%
    7 Ratings
    N/A
    0 Ratings

    Quality management

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Call analytics

    8.2
    82%
    7 Ratings
    N/A
    0 Ratings

    Historical reporting

    8.5
    85%
    7 Ratings
    N/A
    0 Ratings

    Live reporting

    8.5
    85%
    7 Ratings
    N/A
    0 Ratings

    Customer surveys

    8.8
    88%
    6 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    Cloud PBX

    Cisco Finesse

    Feature Set Not Supported
    N/A
    9.4

    VirtualPBX

    94%
    VirtualPBX ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    User templates

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call reports

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Directory of employee names

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call Management

    Cisco Finesse

    Feature Set Not Supported
    N/A
    9.4

    VirtualPBX

    94%
    VirtualPBX ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call recording

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call park

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Call screening

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Message alerts

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    VoIP system collaboration

    Cisco Finesse

    Feature Set Not Supported
    N/A
    9.8

    VirtualPBX

    98%
    VirtualPBX ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Audio conferencing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Video screen sharing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Instant messaging

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile apps

    Cisco Finesse

    Feature Set Not Supported
    N/A
    9.0

    VirtualPBX

    90%
    VirtualPBX ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Mobile app for Android

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Attribute Ratings

    • VirtualPBX is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.4

    Cisco Finesse

    84%
    8 Ratings
    10.0

    VirtualPBX

    100%
    3 Ratings

    Likelihood to Renew

    Cisco Finesse

    N/A
    0 Ratings
    10.0

    VirtualPBX

    100%
    1 Rating

    Support Rating

    10.0

    Cisco Finesse

    100%
    2 Ratings

    VirtualPBX

    N/A
    0 Ratings

    Likelihood to Recommend

    Cisco Finesse

    Cisco Finesse offers an exceptional user experience collaboration software that achieves customer satisfaction from the first moment with easy access and a unique customizable interface that offers easy access to multiple assets and information sources allowing the advancement of processes saving time and improving the relationship with the clients helping to guarantee a fast and accurate service. It is a software that allows the interaction with the client in a professional and efficient way with a transparent integration with the Cisco Collaboration portfolio with traditional functions and access to information quickly and safely.
    Sara Estevez | TrustRadius Reviewer

    VirtualPBX

    We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.
    Richard Jassel | TrustRadius Reviewer

    Pros

    Cisco Finesse

    • Keep detail record of the agent and supervisor activity.
    • Help to create agent and give them access to different teams and different skill groups.
    • Allows the supervisor to keep a track record of the agent different states like ready, not ready, in call, [etc...]
    Anonymous | TrustRadius Reviewer

    VirtualPBX

    • Customizable auto attendant
    • Reliability
    • Personalized phone conferencing
    Jody Thomas | TrustRadius Reviewer

    Cons

    Cisco Finesse

    • Cisco Finesse is a seamless customer service platform that works with security and precision, a completely online service with fascinating contact center features that require no installation from the customer and the results are still 100% reducing costs with an Improved user experience Chrome, Firefox, and Edge browser support for agents, supervisors and customer service managers, features are flexible and great.
    Sara Estevez | TrustRadius Reviewer

    VirtualPBX

    • Integration of the application and virtual management features in that area such as High Availability
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Cisco Finesse

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Cisco Finesse Editions & Modules

    Additional Pricing Details

    VirtualPBX

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Optional

    Starting Price

    $14.99 per month

    VirtualPBX Editions & Modules

    Edition
    Flex$14.991
    Essentials$19.991
    Advanced$24.991
    Enterprise$36.991
    300 Minutes$29.992
    500 Minutes$39.992
    1000 Minutes$49.992
    1. per user, per month
    2. per month (unlimited users)
    Additional Pricing Details

    Likelihood to Renew

    Cisco Finesse

    No score
    No answers yet
    No answers on this topic

    VirtualPBX

    VirtualPBX 10.0
    Based on 1 answer
    Once it works and has retain ROI.....keep it going
    Anonymous | TrustRadius Reviewer

    Support Rating

    Cisco Finesse

    Cisco Finesse 10.0
    Based on 2 answers
    We have hardly had any problems, but the attention provided when we need support has been very fast and effective
    Arturo Lopez | TrustRadius Reviewer

    VirtualPBX

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Cisco Finesse

    We used to use Dialpad and it was a great tool. Since switching to Cisco Finesse, we have had no issues with call forwarding, call transfers, or holding. We no longer experience any issues with our callers in the queue or any issues with call playback for quality assurance. Cisco Finesse has made things much easier around the office.
    Dominic Farrow | TrustRadius Reviewer

    VirtualPBX

    Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
    Jody Thomas | TrustRadius Reviewer

    Return on Investment

    Cisco Finesse

    • Cisco brought us into the modern world of calls and call recording capabilities.
    • Cisco's crashes would cripple operations at times.
    • Overall functionality for visibility was a vast improvement from Avaya.
    Anonymous | TrustRadius Reviewer

    VirtualPBX

    • We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.
    Richard Jassel | TrustRadius Reviewer

    Add comparison