Cisco Finesse vs VirtualPBX | TrustRadius

What users are saying about

Score 7.5 out of 10

Based on 5 reviews and ratings

Score 8 out of 10

Based on 4 reviews and ratings

Feature Rating Comparison

Cisco Finesse

VirtualPBX

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Cisco Finesse

VirtualPBX

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Multifunctional.
Intuitive tool.

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Ingeniero

Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees

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Ease of deployment
Common management thru common virtual management tools
Ease to maintain

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Verified User

Engineer in Engineering

Telecommunications Company, 10,001+ employees

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Cons

Integration with third-party applications could be better.
Integration with mobile application.

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Ingeniero

Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees

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Integration with web conferencing service
Voice to text translation for VM
Mobile application for voice mail and configuration changes

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President

Kramer Electronics USManagement Consulting, 1-10 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

VirtualPBX 10.0

Based on 1 answer

Once it works and has retain ROI.....keep it going

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Verified User

Engineer in Engineering

Telecommunications Company, 10,001+ employees

View all 1 answers on this topic

Support Rating

Cisco Finesse 10.0

Based on 1 answer

We have hardly had any problems, but the attention provided when we need support has been very fast and effective

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Ingeniero

Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents

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Ingeniero

Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees

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Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.

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President

Kramer Electronics USManagement Consulting, 1-10 employees

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Return on Investment

Quality and effectiveness.
Utility.

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Ingeniero

Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees

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Faster ROI
Lower maintenance costs
Common processes (less training)

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Verified User

Engineer in Engineering

Telecommunications Company, 10,001+ employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

Rating Summary

Cisco Finesse

VirtualPBX

Cisco Finesse

VirtualPBX

Cisco Finesse

VirtualPBX

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