What users are saying about
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 24 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 6 reviews and ratings
Feature Set Ratings
Contact Center Software
8.4
Cisco Finesse
84%

VirtualPBX
Feature Set Not Supported
N/A
Cisco Finesse ranks higher in 13/13 features
Cisco Finesse ranks higher in 13/13 features
Agent dashboard
8.4
84%
8 Ratings
N/A
0 Ratings
Validate callers
8.7
87%
7 Ratings
N/A
0 Ratings
Outbound response
7.9
79%
8 Ratings
N/A
0 Ratings
Call forwarding
8.7
87%
7 Ratings
N/A
0 Ratings
Click-to-call (CTC)
8.2
82%
5 Ratings
N/A
0 Ratings
Warm transfer
8.4
84%
6 Ratings
N/A
0 Ratings
Predictive dialing
8.2
82%
6 Ratings
N/A
0 Ratings
Interactive voice response
8.5
85%
5 Ratings
N/A
0 Ratings
REST APIs
8.4
84%
4 Ratings
N/A
0 Ratings
Call scripts
8.0
80%
5 Ratings
N/A
0 Ratings
Call tracking
8.4
84%
8 Ratings
N/A
0 Ratings
Multichannel integration
8.5
85%
5 Ratings
N/A
0 Ratings
CRM software integration
8.5
85%
5 Ratings
N/A
0 Ratings
Workforce Optimization (WFO)
8.3
Cisco Finesse
83%

VirtualPBX
Feature Set Not Supported
N/A
Cisco Finesse ranks higher in 9/9 features
Cisco Finesse ranks higher in 9/9 features
Inbound call routing
8.1
81%
8 Ratings
N/A
0 Ratings
Omnichannel inbound routing
7.7
77%
4 Ratings
N/A
0 Ratings
Recording
8.2
82%
7 Ratings
N/A
0 Ratings
Quality management
9.0
90%
6 Ratings
N/A
0 Ratings
Call analytics
8.2
82%
7 Ratings
N/A
0 Ratings
Historical reporting
8.5
85%
7 Ratings
N/A
0 Ratings
Live reporting
8.5
85%
7 Ratings
N/A
0 Ratings
Customer surveys
8.8
88%
6 Ratings
N/A
0 Ratings
Customer interaction analytics
8.0
80%
5 Ratings
N/A
0 Ratings
Cloud PBX
Cisco Finesse
Feature Set Not Supported
N/A

9.4
VirtualPBX
94%
VirtualPBX ranks higher in 5/5 features
VirtualPBX ranks higher in 5/5 features
Hosted PBX
N/A
0 Ratings
9.0
90%
1 Rating
Multi-level Interactive Voice Response (IVR)
N/A
0 Ratings
9.0
90%
1 Rating
User templates
N/A
0 Ratings
10.0
100%
1 Rating
Call reports
N/A
0 Ratings
9.0
90%
1 Rating
Directory of employee names
N/A
0 Ratings
10.0
100%
1 Rating
Call Management
Cisco Finesse
Feature Set Not Supported
N/A

9.4
VirtualPBX
94%
VirtualPBX ranks higher in 5/5 features
VirtualPBX ranks higher in 5/5 features
Answering rules
N/A
0 Ratings
10.0
100%
1 Rating
Call recording
N/A
0 Ratings
10.0
100%
1 Rating
Call park
N/A
0 Ratings
9.0
90%
1 Rating
Call screening
N/A
0 Ratings
9.0
90%
1 Rating
Message alerts
N/A
0 Ratings
9.0
90%
1 Rating
VoIP system collaboration
Cisco Finesse
Feature Set Not Supported
N/A

9.8
VirtualPBX
98%
VirtualPBX ranks higher in 4/4 features
VirtualPBX ranks higher in 4/4 features
Video conferencing
N/A
0 Ratings
10.0
100%
1 Rating
Audio conferencing
N/A
0 Ratings
10.0
100%
1 Rating
Video screen sharing
N/A
0 Ratings
9.0
90%
1 Rating
Instant messaging
N/A
0 Ratings
10.0
100%
1 Rating
Mobile apps
Cisco Finesse
Feature Set Not Supported
N/A

9.0
VirtualPBX
90%
VirtualPBX ranks higher in 2/2 features
VirtualPBX ranks higher in 2/2 features
Mobile app for iOS
N/A
0 Ratings
9.0
90%
1 Rating
Mobile app for Android
N/A
0 Ratings
9.0
90%
1 Rating
Attribute Ratings
- VirtualPBX is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.4
Cisco Finesse
84%
8 Ratings

10.0
VirtualPBX
100%
3 Ratings
Likelihood to Renew
Cisco Finesse
N/A
0 Ratings

10.0
VirtualPBX
100%
1 Rating
Support Rating
10.0
Cisco Finesse
100%
2 Ratings

VirtualPBX
N/A
0 Ratings
Likelihood to Recommend
Cisco Finesse
Cisco Finesse offers an exceptional user experience collaboration software that achieves customer satisfaction from the first moment with easy access and a unique customizable interface that offers easy access to multiple assets and information sources allowing the advancement of processes saving time and improving the relationship with the clients helping to guarantee a fast and accurate service. It is a software that allows the interaction with the client in a professional and efficient way with a transparent integration with the Cisco Collaboration portfolio with traditional functions and access to information quickly and safely.
Human Resources Positions
TJX Canada – Winners, Marshalls, HomeSenseRetail, 10,001+ employees
VirtualPBX
We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.
Maintenance Team Manager
Eastman Chemical CompanyChemicals, 10,001+ employees
Pros
Cisco Finesse
- Keep detail record of the agent and supervisor activity.
- Help to create agent and give them access to different teams and different skill groups.
- Allows the supervisor to keep a track record of the agent different states like ready, not ready, in call, [etc...]

Verified User
Engineer in Information Technology
Information Technology & Services Company, 10,001+ employeesVirtualPBX
- Customizable auto attendant
- Reliability
- Personalized phone conferencing
President
Kramer Electronics USManagement Consulting, 1-10 employees
Cons
Cisco Finesse
- Cisco Finesse is a seamless customer service platform that works with security and precision, a completely online service with fascinating contact center features that require no installation from the customer and the results are still 100% reducing costs with an Improved user experience Chrome, Firefox, and Edge browser support for agents, supervisors and customer service managers, features are flexible and great.
Human Resources Positions
TJX Canada – Winners, Marshalls, HomeSenseRetail, 10,001+ employees
VirtualPBX
- Integration of the application and virtual management features in that area such as High Availability

Verified User
Engineer in Engineering
Telecommunications Company, 10,001+ employeesPricing Details
Cisco Finesse
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco Finesse Editions & Modules
—
Additional Pricing Details
—VirtualPBX
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
$14.99 per month
VirtualPBX Editions & Modules
Edition
Flex | $14.991 |
---|---|
Essentials | $19.991 |
Advanced | $24.991 |
Enterprise | $36.991 |
300 Minutes | $29.992 |
500 Minutes | $39.992 |
1000 Minutes | $49.992 |
- per user, per month
- per month (unlimited users)
Additional Pricing Details
—Likelihood to Renew
Cisco Finesse
No score
No answers yet
No answers on this topic
VirtualPBX
VirtualPBX 10.0
Based on 1 answer
Once it works and has retain ROI.....keep it going

Verified User
Engineer in Engineering
Telecommunications Company, 10,001+ employeesSupport Rating
Cisco Finesse
Cisco Finesse 10.0
Based on 2 answers
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Ingeniero
Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees
VirtualPBX
No score
No answers yet
No answers on this topic
Alternatives Considered
Cisco Finesse
We used to use Dialpad and it was a great tool. Since switching to Cisco Finesse, we have had no issues with call forwarding, call transfers, or holding. We no longer experience any issues with our callers in the queue or any issues with call playback for quality assurance. Cisco Finesse has made things much easier around the office.
Graphic Designer
BlkmarketDesign, 1-10 employees
VirtualPBX
Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
President
Kramer Electronics USManagement Consulting, 1-10 employees
Return on Investment
Cisco Finesse
- Cisco brought us into the modern world of calls and call recording capabilities.
- Cisco's crashes would cripple operations at times.
- Overall functionality for visibility was a vast improvement from Avaya.

Verified User
Contributor in Other
Transportation/Trucking/Railroad Company, 201-500 employeesVirtualPBX
- We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.
Maintenance Team Manager
Eastman Chemical CompanyChemicals, 10,001+ employees