What users are saying about
5 Ratings
4 Ratings
5 Ratings
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Score 7.5 out of 100
4 Ratings
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Score 8 out of 100

Likelihood to Recommend

Cisco Finesse

Cisco Finesse integrates the traditional functions of the contact center and contact management in a simplified client desk to the agents and supervisors of the said center.
Arturo Lopez | TrustRadius Reviewer

VirtualPBX

I wouldn't recommend it for use with SIP extensions or over 10 users. SIP is too unreliable (not Virtual PBX's fault) and [for] over 10 users it gets too expensive for a small office or home office (SOHO).
Jody Thomas | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cisco Finesse
9.1
VirtualPBX
Agent dashboard
Cisco Finesse
9.0
VirtualPBX
Validate callers
Cisco Finesse
9.0
VirtualPBX
Outbound response
Cisco Finesse
9.0
VirtualPBX
Call forwarding
Cisco Finesse
9.0
VirtualPBX
Click-to-call (CTC)
Cisco Finesse
8.0
VirtualPBX
Warm transfer
Cisco Finesse
8.0
VirtualPBX
Predictive dialing
Cisco Finesse
8.0
VirtualPBX
Interactive voice response
Cisco Finesse
10.0
VirtualPBX
REST APIs
Cisco Finesse
10.0
VirtualPBX
Call scripts
Cisco Finesse
10.0
VirtualPBX
Call tracking
Cisco Finesse
10.0
VirtualPBX
Multichannel integration
Cisco Finesse
8.0
VirtualPBX
CRM software integration
Cisco Finesse
10.0
VirtualPBX

Workforce Optimization (WFO)

Cisco Finesse
9.3
VirtualPBX
Inbound call routing
Cisco Finesse
10.0
VirtualPBX
Omnichannel inbound routing
Cisco Finesse
8.0
VirtualPBX
Recording
Cisco Finesse
10.0
VirtualPBX
Quality management
Cisco Finesse
10.0
VirtualPBX
Call analytics
Cisco Finesse
10.0
VirtualPBX
Historical reporting
Cisco Finesse
8.0
VirtualPBX
Live reporting
Cisco Finesse
9.0
VirtualPBX
Customer surveys
Cisco Finesse
10.0
VirtualPBX
Customer interaction analytics
Cisco Finesse
9.0
VirtualPBX

Pros

Cisco Finesse

  • Multifunctional.
  • Intuitive tool.
Arturo Lopez | TrustRadius Reviewer

VirtualPBX

  • Ease of deployment
  • Common management thru common virtual management tools
  • Ease to maintain
Anonymous | TrustRadius Reviewer

Cons

Cisco Finesse

  • Integration with third-party applications could be better.
  • Integration with mobile application.
Arturo Lopez | TrustRadius Reviewer

VirtualPBX

  • Integration with web conferencing service
  • Voice to text translation for VM
  • Mobile application for voice mail and configuration changes
Jody Thomas | TrustRadius Reviewer

Likelihood to Renew

Cisco Finesse

No score
No answers yet
No answers on this topic

VirtualPBX

VirtualPBX 10.0
Based on 1 answer
Once it works and has retain ROI.....keep it going
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Finesse

Cisco Finesse 10.0
Based on 1 answer
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Arturo Lopez | TrustRadius Reviewer

VirtualPBX

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Finesse

We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents
Arturo Lopez | TrustRadius Reviewer

VirtualPBX

Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
Jody Thomas | TrustRadius Reviewer

Return on Investment

Cisco Finesse

  • Quality and effectiveness.
  • Utility.
Arturo Lopez | TrustRadius Reviewer

VirtualPBX

  • Faster ROI
  • Lower maintenance costs
  • Common processes (less training)
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Finesse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

VirtualPBX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Cisco Finesse
9.0
VirtualPBX
9.0

Likelihood to Renew

Cisco Finesse
VirtualPBX
10.0

Support Rating

Cisco Finesse
10.0
VirtualPBX

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