Cisco Headsets vs. Cisco Unified IP Phone 6900 Series

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Headsets
Score 8.9 out of 10
N/A
Cisco Headsets are designed to help users stay connected wherever they work. Whether working at home, at the office, or on the go, the headset helps users stay focused on what's important. The professional headsets are built to deliver exceptional audio and are integrated with the Webex platform for seamless collaboration and simple management. Bluetooth wireless, DECT, or wired headsets are available.N/A
Cisco Unified IP Phone 6900 Series
Score 7.7 out of 10
N/A
The vendor provides the Cisco Unified IP Phone 6900 Series as an affordable, reliable voice and video communications endpoint, and state it is also user- and eco-friendly. It is designed to improve productivity, foster collaboration, and reduce operating expenses with simple, full-featured, and cost-effective communications to deliver a superior user experience.N/A
Pricing
Cisco HeadsetsCisco Unified IP Phone 6900 Series
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco HeadsetsCisco Unified IP Phone 6900 Series
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco HeadsetsCisco Unified IP Phone 6900 Series
Best Alternatives
Cisco HeadsetsCisco Unified IP Phone 6900 Series
Small Businesses
Lifesize Video Conferencing
Lifesize Video Conferencing
Score 9.0 out of 10
Lifesize Video Conferencing
Lifesize Video Conferencing
Score 9.0 out of 10
Medium-sized Companies
Cisco Desk Series
Cisco Desk Series
Score 9.4 out of 10
Cisco Headsets
Cisco Headsets
Score 8.9 out of 10
Enterprises
Cisco Desk Series
Cisco Desk Series
Score 9.4 out of 10
Cisco Headsets
Cisco Headsets
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco HeadsetsCisco Unified IP Phone 6900 Series
Likelihood to Recommend
8.8
(84 ratings)
4.6
(7 ratings)
Likelihood to Renew
10.0
(2 ratings)
-
(0 ratings)
Usability
9.1
(1 ratings)
9.0
(1 ratings)
Availability
8.2
(1 ratings)
10.0
(1 ratings)
Performance
8.2
(1 ratings)
9.0
(1 ratings)
Support Rating
7.7
(3 ratings)
-
(0 ratings)
In-Person Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
Configurability
-
(0 ratings)
8.0
(1 ratings)
Ease of integration
8.2
(1 ratings)
9.0
(1 ratings)
Product Scalability
9.1
(1 ratings)
9.0
(1 ratings)
User Testimonials
Cisco HeadsetsCisco Unified IP Phone 6900 Series
Likelihood to Recommend
Cisco
It's a great fit in various departments and all the options out there mean you can find an option for each case. You can use them either sitting down at a dedicated workstation (desktop or laptop/dock) and wired, or you can also use them wireless 'on the go' with computers and mobile devices.
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Cisco
The 6900 series is the best option for offices that need IP telephony flawlessly making and receiving calls and can fit on most of the user types due to the number of models. It does not fit for companies that want to use video, none of the models has a video embedded and the tools to integrate those devices with video are that good[.]
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Pros
Cisco
  • Cancel the noise side of things. You can't hear anything in the background. I quite often talk really loud because I can't hear myself talking and it's comfortable. They are really comfortable. We've got the wireless ones and they just sit so comfortably on your head. Amazing.
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Cisco
  • Compatibility with Cisco enterprise telephony platforms.
  • All the basis and essential telephony features included.
  • Ergonomic design and high quality materials.
  • Excellent voice quality.
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Cons
Cisco
  • They need to have the standard base be able to connect PC and Phone not one or the other
  • Figure out the bug that your headset keeps ringing from your PC or mobile even though you answered the phone
  • Create an over the ear or behind the headband design
  • Be able to record from the Desk Phone to the PC like Jabra
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Cisco
  • I wish the color was jazzier ( I know that's not a word probably) but something that allows you to give your phone character.
  • The cord tangles to easily.
  • The phone could be a little smaller.
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Likelihood to Renew
Cisco
Way easier to set up and manage. no fiddling with knobs, dials, and silly things like a physical receiver lifter that breaks easily. sound and call quality is great, no issues using day to day. only thing is that the price is a premium, but for us its worth it for the advantages that come with the ecosystem.
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Cisco
he Cisco Unified IP Phone 6900 Series has proven to be reliable and efficient for our communication needs in live production. Its integration with our existing systems, ease of use, and strong call quality make it a great choice. However, there's always room for improvement, especially with features like more advanced integration with cloud-based systems and additional customization options
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Usability
Cisco
I have yet to find a use case where the 730 is not appropriate. The audio quality and active noise cancellation capabilities are excellent, and the portability puts it above many alternatives.
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Cisco
The interface is intuitive, and the phones are easy to use for daily communication, making call handling, conferencing, and directory access seamless. The design is simple yet effective, which is great for a fast-paced environment like ours. The only reason it’s not a perfect 10 is that some advanced configurations and integrations require a bit of technical knowledge, which can slow down deployment for non-technical users."
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Reliability and Availability
Cisco
I would give it a 10 but the ringing on the base after you answer makes it unbearable at times. You have to unplug the USB or turn off the Bluetooth to get it to stop.
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Cisco
The system has been extremely reliable, with no major downtime or unplanned outages in our experience. In a live broadcast environment, where uninterrupted communication is critical, this level of dependability is essential.
Even during high-demand situations, the phones perform consistently well, and any issues we've encountered were related to network configuration rather than the phones themselves.
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Performance
Cisco
There is always room for improvement. There are times switching between devices can be slow, but for the most part, it works fine.
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Cisco
Calls connect quickly, audio quality is clear with minimal latency, and the phone interface is responsive.
The system integrates well with our VoIP and broadcast communication tools, and we haven’t noticed any significant slowdowns. The only reason it’s not a 10 is that some advanced configurations or firmware updates can take a little longer than expected, but overall, it’s a fast and reliable solution for our needs.
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Support Rating
Cisco
Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.
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Cisco
When we’ve needed support, the response times have been good, and the team is knowledgeable. The support resources provided, like online documentation and troubleshooting guides, have been helpful. However, at times, the support can be a bit slow with complex technical issues, especially when dealing with integration into our live production systems. Overall, we’re satisfied, but there's room for improvement in the speed and depth of troubleshooting.
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In-Person Training
Cisco
No answers on this topic
Cisco
The training sessions were interactive and tailored to our specific needs, which made them highly relevant for our live production environment. The instructors were knowledgeable and provided hands-on experience, allowing us to apply what we learned immediately.
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Online Training
Cisco
No answers on this topic
Cisco
The training materials were clear and covered the essential features of the Cisco Unified IP Phone 6900 Series, but we felt that some advanced use cases, especially for live production environments, were not addressed in enough detail. While the training helped with basic functions, additional scenario-based learning would have made it more useful for our specific needs.
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Implementation Rating
Cisco
wish the firmware didn't take so long to install.
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Cisco
he process was generally smooth, and the Cisco team provided excellent support during setup. There were a few minor challenges with network configuration, but they were quickly resolved. Overall, the implementation was efficient, and the phones were up and running with minimal disruption to our operations, which is crucial in a live production environment
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Alternatives Considered
Cisco
The battery on the Jabra was bad. Once the battery gets low, and you get a warning that it is getting low you have seconds to plug it in. And I mean seconds. And once the battery has gone, and plug it in, not only does it take ages to recharge, it also takes ages to get volume coming back through the headphones. Often missing vital parts of a meeting.
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Cisco
When looking at phone models, it's really important to consider not only the price tag, we all care about effective pricing, but also remembering that actual humans will need to leverage that device to accomplish work, connect with another human for some reason, or save a life.
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Contract Terms and Pricing Model
Cisco
No answers on this topic
Cisco
The unit pricing was reasonable given the quality of the product and the fact that it's a well-established solution in the market. Additionally, the billing frequency was flexible, which worked well for our budget cycles.
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Scalability
Cisco
Seems like you would be able to install headsets across and entire company, so it is very scalable.
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Cisco
the system is highly flexible, allowing easy deployment across multiple departments and locations. It integrates smoothly with existing Cisco infrastructure, making it a great fit for expanding operations.
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Return on Investment
Cisco
  • Durability and quality so less spending on replacing the product.
  • Helped me understand speakers words clearly with no voice breaks thus making me more reliable and professional, directly increasing my productivity and impacting business in a positive light.
  • Uniformity. Our organisation first pilot tested Cisco Headsets and soon we changed our other vendor because of its quality. So, now it's all Cisco.
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Cisco
  • Very high ROI and competitive price.
  • By providing the essential telephony services the 6900 series IP Phones increase employees productivity.
  • Company saves a lot of money when it comes to communication between branches, and this model provides all the necessary facilities for that.
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ScreenShots

Cisco Headsets Screenshots

Screenshot of CP-HS-WL-561-N-US Cisco Headset 561Screenshot of Headset 521Screenshot of CP-HS-W-522-USB Headset 522Screenshot of CP-HS-WL-561-S-US-and-CP-HS-WL-562-S-US Cisco Headset 561/562 Standard Base StationScreenshot of CP-HS-WL-562-S-US Cisco Headset 562 with Standard Base Station