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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Headsets

    Score9.1 out of 10
    N/ACisco Headsets are designed to help users stay connected wherever they work. Whether working at home, at the office, or on the go, the headset helps users stay focused on what's important. The professional headsets are built to deliver exceptional audio and are integrated with the Webex platform for seamless collaboration and simple management. Bluetooth wireless, DECT, or wired headsets are available.N/A

    Microsoft Viva Engage

    Score8.6 out of 10
    N/AMicrosoft Viva Engage, formerly Yammer, is used for private communication within organizations or between organizational members and pre-designated groups.

    $24

    per year per user

    Pricing
    Cisco HeadsetsMicrosoft Viva Engage
    Editions & Modules
    No answers on this topic
    Microsoft Viva Employee Communications and Communities
    $24
    per year per user
    Microsoft Viva Suite
    $144
    per year per user
    Offerings
    Pricing Offerings
    Cisco HeadsetsMicrosoft Viva Engage
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Microsoft Viva Engage is also available in some Microsoft 365 packages.
    More Pricing Information
    Community Pulse
    Cisco HeadsetsMicrosoft Viva Engage
    Considered Both Products
    Cisco
    No answer on this topic
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    69 Answers
    86%
    Would buy again
    19 Answers
    Delivers good value for the price
    92%
    Delivers good value for the price
    61 Answers
    94%
    Delivers good value for the price
    17 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    72 Answers
    95%
    Happy with the feature set
    21 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    52 Answers
    100%
    Lived up to sales and marketing promises
    10 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    64 Answers
    100%
    Implementation went as expected
    13 Answers
    Features
    Cisco HeadsetsMicrosoft Viva Engage
    Project Management
    Comparison of Project Management features of Cisco Headsets and Microsoft Viva Engage
    Feature
    Cisco Headsets
    -
    Ratings
    Microsoft Viva Engage
    8.7
    46 Ratings
    12% above category average
    Task Management00 Ratings9.128 Ratings
    Gantt Charts00 Ratings8.815 Ratings
    Scheduling00 Ratings8.423 Ratings
    Workflow Automation00 Ratings8.723 Ratings
    Mobile Access00 Ratings8.843 Ratings
    Search00 Ratings8.343 Ratings
    Visual planning tools00 Ratings8.926 Ratings
    Communication
    Comparison of Communication features of Cisco Headsets and Microsoft Viva Engage
    Feature
    Cisco Headsets
    -
    Ratings
    Microsoft Viva Engage
    8.6
    49 Ratings
    8% above category average
    Chat00 Ratings9.444 Ratings
    Notifications00 Ratings8.349 Ratings
    Discussions00 Ratings9.748 Ratings
    Surveys00 Ratings9.638 Ratings
    Internal knowledgebase00 Ratings9.338 Ratings
    Integrates with GoToMeeting00 Ratings7.314 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings6.713 Ratings
    Integrates with Outlook00 Ratings8.632 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Cisco Headsets and Microsoft Viva Engage
    Feature
    Cisco Headsets
    -
    Ratings
    Microsoft Viva Engage
    9.1
    42 Ratings
    13% above category average
    Versioning00 Ratings9.728 Ratings
    Video files00 Ratings9.436 Ratings
    Audio files00 Ratings9.434 Ratings
    Document collaboration00 Ratings9.235 Ratings
    Access control00 Ratings9.035 Ratings
    Advanced security features00 Ratings8.433 Ratings
    Integrates with Google Drive00 Ratings8.014 Ratings
    Device sync00 Ratings9.528 Ratings
    Best Alternatives
    Cisco HeadsetsMicrosoft Viva Engage
    Small Businesses
    No answers on this topic
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    Cisco Room Series
    Score8.6 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    Cisco Webex DX80 (discontinued)
    Score9.1 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco HeadsetsMicrosoft Viva Engage
    Likelihood to Recommend
    8.9
    (87 ratings)
    8.9
    (59 ratings)
    Likelihood to Renew
    8.3
    (3 ratings)
    9.0
    (11 ratings)
    Usability
    9.1
    (1 ratings)
    8.9
    (9 ratings)
    Availability
    8.2
    (1 ratings)
    8.0
    (1 ratings)
    Performance
    8.2
    (1 ratings)
    9.0
    (1 ratings)
    Support Rating
    7.7
    (3 ratings)
    7.0
    (12 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Ease of integration
    8.2
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Cisco HeadsetsMicrosoft Viva Engage
    Likelihood to Recommend
    Cisco
    In my opinion, the headsets are well-suited for an environment with high background noise, and, specifically in open spaces, they allow you to isolate yourself very well during your call and to move around the deck without staying in your seat, thanks to the Bluetooth connection. I don't think it's less appropriate because it can be used everywhere.
    Incentivized
    Read full review
    Microsoft
    Yammer is great when you have a company culture that encourages friendly collaboration and communication. It can be a great supplement (but certainly not a substitute) for bonding and sharing ideas and thoughts. Certain channels can be really successful, too, like a channel where people can post dog pictures or something fun like that!
    Incentivized
    Read full review
    Pros
    Cisco
    • Cancel the noise side of things. You can't hear anything in the background. I quite often talk really loud because I can't hear myself talking and it's comfortable. They are really comfortable. We've got the wireless ones and they just sit so comfortably on your head. Amazing.
    Incentivized
    Read full review
    Microsoft
    • Providing a platform for social news in the company where "bottom up" topics can percolate freely across department
    • Social networking across the company where folks can divide their work into topics instead of teams
    • Basic collaboration within a group including document sharing with ability to pin documents to a team
    Incentivized
    Read full review
    Cons
    Cisco
    • They need to have the standard base be able to connect PC and Phone not one or the other
    • Figure out the bug that your headset keeps ringing from your PC or mobile even though you answered the phone
    • Create an over the ear or behind the headband design
    • Be able to record from the Desk Phone to the PC like Jabra
    Incentivized
    Read full review
    Microsoft
    • Although the social enterprise network works very well, there is room for some slight improvement - such as the ability to attract users. By being part of the Microsoft Office Suite, it is offered as an "add-on" and many overlook it and see it as unnecessary at first. It would be smart for Microsoft to sell it as its own product so it could gather more popularity as a "social network".
    • Giving an option to filter results could be better as well as giving an option to turn off the "recent activity" bar on the home page.
    Incentivized
    Read full review
    Likelihood to Renew
    Cisco
    Way easier to set up and manage. no fiddling with knobs, dials, and silly things like a physical receiver lifter that breaks easily. sound and call quality is great, no issues using day to day. only thing is that the price is a premium, but for us its worth it for the advantages that come with the ecosystem.
    Incentivized
    Read full review
    Microsoft
    Microsoft is dedicated to continual improvement on Yammer. They realize the value that Yammer brings to the table with their clients. In the short time that we have had Yammer implemented, we are just now beginning to see the strong impact it has on becoming more effective and efficient around collaboration.
    Read full review
    Usability
    Cisco
    I have yet to find a use case where the 730 is not appropriate. The audio quality and active noise cancellation capabilities are excellent, and the portability puts it above many alternatives.
    Incentivized
    Read full review
    Microsoft
    Overall easy to use and intuitive, although limited in the possibility to personalize layout and look & feel of a site. Some functionalities are not easy to use, like document editing, but some others are quick and effective (posts and tagging above all). Performance and responsiveness of the Yammer site is typically acceptable, in my experience.
    Read full review
    Reliability and Availability
    Cisco
    I would give it a 10 but the ringing on the base after you answer makes it unbearable at times. You have to unplug the USB or turn off the Bluetooth to get it to stop.
    Incentivized
    Read full review
    Microsoft
    Very available
    Read full review
    Performance
    Cisco
    There is always room for improvement. There are times switching between devices can be slow, but for the most part, it works fine.
    Incentivized
    Read full review
    Microsoft
    It's a simple product but it does provide value.
    Read full review
    Support Rating
    Cisco
    Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.
    Incentivized
    Read full review
    Microsoft
    We have never had to use the support for Yammer. The tool works well and we have not come across any bugs. User Interface is simple and easy to use, similar to other forum type products, thereby removing the need for any extensive training. Team members are invited in and immediately are able to start using the tool.
    Incentivized
    Read full review
    Online Training
    Cisco
    No answers on this topic
    Microsoft
    The training that Microsoft provides is very generic training for Yammer. I like the fact the training is short and easy to understand
    Read full review
    Implementation Rating
    Cisco
    wish the firmware didn't take so long to install.
    Incentivized
    Read full review
    Microsoft
    We organically implemented the product
    Read full review
    Alternatives Considered
    Cisco
    The fact you can manage the Cisco Headsets as devices in admin control hub is awesome. You can push firmware updates etc. Overall audio quality from Headset speakers and microphone are hands down better than other 3rd parties at this point. The price is a premium, but you get what you paid for, quality audio.
    Read full review
    Microsoft
    Our team briefly used Salesforce.com's Chatter product before switching over to Yammer in 2012. While Chatter is essentially the same product as Yammer, it left much to be desired. Chatter's design was (and remains) clunky and difficult to navigate. Yammer is a simple, easy-to-use product that offers similar functionality as Salesforce's Chatter.
    Incentivized
    Read full review
    Scalability
    Cisco
    Seems like you would be able to install headsets across and entire company, so it is very scalable.
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Return on Investment
    Cisco
    • Durability and quality so less spending on replacing the product.
    • Helped me understand speakers words clearly with no voice breaks thus making me more reliable and professional, directly increasing my productivity and impacting business in a positive light.
    • Uniformity. Our organisation first pilot tested Cisco Headsets and soon we changed our other vendor because of its quality. So, now it's all Cisco.
    Incentivized
    Read full review
    Microsoft
    • My company is pleased with the positive impact Yammer has created departmentally and on an individual basis with work flow efficiency.
    • Adversely, most old and new employees are more familiar with SharePoint, causing the company to pay for training for all current and incoming employees.
    • As Yammer becomes more widely used, the need for training may diminish, which is where we will see our return on investment, as the product clearly provides a more effective form of file sharing and communication between employees and their department.
    Incentivized
    Read full review
    ScreenShots

    Cisco Headsets Screenshots

    Screenshot of CP-HS-WL-561-N-US Cisco Headset 561Screenshot of Headset 521Screenshot of CP-HS-W-522-USB Headset 522Screenshot of CP-HS-WL-561-S-US-and-CP-HS-WL-562-S-US Cisco Headset 561/562 Standard Base StationScreenshot of CP-HS-WL-562-S-US Cisco Headset 562 with Standard Base Station