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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Identity Services Engine (ISE)

    Score9 out of 10
    N/AThe Cisco Identity Services Engine (ISE) offers a network-based approach for adaptable, trusted access everywhere, based on context. It gives the user intelligent, integrated protection through intent-based policy and compliance solutions.N/A

    Kaseya VSA

    Score8.3 out of 10
    N/AKaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.N/A
    Pricing
    Cisco Identity Services Engine (ISE)Kaseya VSA
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Cisco Identity Services Engine (ISE)Kaseya VSA
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Cisco Identity Services Engine (ISE)Kaseya VSA
    Considered Both Products
    Cisco
    No answer on this topic
    Kaseya
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    144 Answers
    81%
    Would buy again
    13 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    128 Answers
    88%
    Delivers good value for the price
    14 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    142 Answers
    88%
    Happy with the feature set
    14 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    99 Answers
    93%
    Lived up to sales and marketing promises
    13 Answers
    Implementation went as expected
    84%
    Implementation went as expected
    115 Answers
    93%
    Implementation went as expected
    14 Answers
    Features
    Cisco Identity Services Engine (ISE)Kaseya VSA
    Application Performance Management
    Comparison of Application Performance Management features of Cisco Identity Services Engine (ISE) and Kaseya VSA
    Feature
    Cisco Identity Services Engine (ISE)
    -
    Ratings
    Kaseya VSA
    7.5
    1 Ratings
    5% above category average
    Virtualization monitoring00 Ratings8.01 Ratings
    IT Asset Discovery00 Ratings7.01 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Cisco Identity Services Engine (ISE) and Kaseya VSA
    Feature
    Cisco Identity Services Engine (ISE)
    -
    Ratings
    Kaseya VSA
    6.7
    13 Ratings
    6% below category average
    Remote monitoring00 Ratings9.013 Ratings
    Network device monitoring00 Ratings8.013 Ratings
    Activity Monitoring00 Ratings8.01 Ratings
    Management Tasks
    Comparison of Management Tasks features of Cisco Identity Services Engine (ISE) and Kaseya VSA
    Feature
    Cisco Identity Services Engine (ISE)
    -
    Ratings
    Kaseya VSA
    7.5
    12 Ratings
    11% above category average
    Patch Management00 Ratings8.012 Ratings
    Policy-based automation00 Ratings9.012 Ratings
    Remote Access
    Comparison of Remote Access features of Cisco Identity Services Engine (ISE) and Kaseya VSA
    Feature
    Cisco Identity Services Engine (ISE)
    -
    Ratings
    Kaseya VSA
    6.8
    1 Ratings
    3% below category average
    Attended device access00 Ratings8.01 Ratings
    Unattended device access00 Ratings8.01 Ratings
    Virtual device access00 Ratings9.01 Ratings
    Multiple-display support00 Ratings1.01 Ratings
    Multiple concurrent sessions00 Ratings8.01 Ratings
    Best Alternatives
    Cisco Identity Services Engine (ISE)Kaseya VSA
    Small Businesses
    No answers on this topic
    Panda Systems Management
    Score7.2 out of 10
    Medium-sized Companies
    FireMon
    Score7.9 out of 10
    N-able N-sight RMM
    Score7.4 out of 10
    Enterprises
    Cisco IOS Security
    Score9.6 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco Identity Services Engine (ISE)Kaseya VSA
    Likelihood to Recommend
    9.0
    (146 ratings)
    8.0
    (30 ratings)
    Likelihood to Renew
    9.4
    (4 ratings)
    10.0
    (1 ratings)
    Usability
    7.9
    (6 ratings)
    8.0
    (1 ratings)
    Availability
    9.4
    (4 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.3
    (7 ratings)
    5.5
    (8 ratings)
    Implementation Rating
    8.4
    (4 ratings)
    -
    (0 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    8.4
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    7.2
    (4 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Cisco Identity Services Engine (ISE)Kaseya VSA
    Likelihood to Recommend
    Cisco
    Well suited... I've used it for both wired and wireless access, and it's perfect for that. In addition to enforcing security on the port, you can also lock down east-west traffic. When you get to the point where you're configuring secure group tags and things like that, you can keep people from getting to places they shouldn't. Basically, you could turn your entire network into a firewall if you wanted to. You can secure access based on the identity of any given user through role-based authentication. For example, if you have salespeople and you don't want them accessing your financial or PCI environment, they authenticate as a salesperson and you can completely stop them from getting to any of that. That's really important, especially for us. Our payment card infrastructure servers are heavily locked down. Granted, in our situation, we firewall all that off anyway, but you still don't want some random individual to be able to even attempt that sort of thing. That's what it's really good for. I'm trying to think of a weakness. I don't know. We don't really struggle with it. There's nothing that I use it for where I wish it were better, at least not that I can think of offhand. I'm sure there are things, I just can't think of anything off the top of my head.
    Incentivized
    Read full review
    Kaseya
    If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
    Read full review
    Pros
    Cisco
    • manageable scaled administrative access to network devices as needed
    • Great use as a radius server which allows proper authentication and authorization into the network
    • Multiple conditions that can be utilized to grant users access based on their role in the organization
    Incentivized
    Read full review
    Kaseya
    • Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
    • Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
    • VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
    Incentivized
    Read full review
    Cons
    Cisco
    • Trustsec needs more documentation and configuration best practice examples
    • The licensing model can be difficult to explain and understand for customers
    • Difficult to get an accurate benchmark to know exactly how many Cisco Identity Services Engine nodes and the size of the deployment should be
    Incentivized
    Read full review
    Kaseya
    • Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
    • Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
    Incentivized
    Read full review
    Likelihood to Renew
    Cisco
    We are so very reliant on Cisco Identity Services Engine at this point that finding another solution would be a big hassle for us.
    Incentivized
    Read full review
    Kaseya
    Excellent product with easy learning curve
    Incentivized
    Read full review
    Usability
    Cisco
    For us the solution is very easily useable on its own. Perhaps that has to do because we started using ISE in the 1.2 days and have seen it grow during the years. Policy creation, etc. is all very visible and thus easy to use. Deployment of multiple nodes is also incredibly easy and flexible. You can easily add or remove nodes as you wish.
    Incentivized
    Read full review
    Kaseya
    I think this is a solid tool for enterprise IT, however it would be higher if Kaseya VSA addresses the areas raised around recent stability, their support team, multiple session & screen support etc. It does do it's main job and allows an easy way for IT to operate and is mostly fine.
    Incentivized
    Read full review
    Reliability and Availability
    Cisco
    We do have to occasionally reboot the servers when they get low on memory, but we're also a few versions behind. Availability has generally been pretty good though with no major outages in the time that we've had it implemented.
    Incentivized
    Read full review
    Kaseya
    No answers on this topic
    Performance
    Cisco
    yes it does. depending on where you coming from. Logs are pretty busy same as report. it also depending on devices count and design.
    Incentivized
    Read full review
    Kaseya
    No answers on this topic
    Support Rating
    Cisco
    Cisco support is second to none, both in terms of how you access support but also the knowledge of the individual support teams. If you focus on one technology and provide "manufacturer support" then you can rest assured that you are accessing Cisco's top individuals. I feel like this is a USP for Cisco support.
    Incentivized
    Read full review
    Kaseya
    It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
    Incentivized
    Read full review
    Online Training
    Cisco
    Training can only cover certain areas, there are a lot of areas training just can't cover. You have to learn by doing it.
    Incentivized
    Read full review
    Kaseya
    No answers on this topic
    Implementation Rating
    Cisco
    I think our system integrators lacks some competencies and this has led to an implementation that is still perfectible. (i.e. dedicating an interface for intra-cluster communication)
    Incentivized
    Read full review
    Kaseya
    No answers on this topic
    Alternatives Considered
    Cisco
    I think all give some visibility of device monitoring and management, but Cisco Identity Services Engine gives a good way to manage more details about the device in a centralized way that gives a wider range of monitoring and control than the other softwares individually. I don't think Cisco Identity Services Engine eliminates the need for these other software as of now, but there is potential for Cisco Identity Services Engine to be able to take over more of these roles.
    Incentivized
    Read full review
    Kaseya
    There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Cisco
    Cisco ISE was competitively priced and Cisco was able to leverage some of our existing contracts to help ease the purchase.
    Incentivized
    Read full review
    Kaseya
    No answers on this topic
    Scalability
    Cisco
    It's fully customised and comprehensive. only thing is you need to know what you want. Proper research and planning would save lots of time and effort .
    Incentivized
    Read full review
    Kaseya
    No answers on this topic
    Return on Investment
    Cisco
    • I don't know about negatives because we haven't seen it right now, but positive impact is one is the roadmap we have. And now since we are going ahead with doing the deployment of Cisco ISE, we see that we are getting closure to, so at the end of the day, we have to make sure that operationally we stay excellent. So that's where operational excellence comes in. Cisco ISE is basically addressing that for us. Right now we are in a situation if there is a WIFI issue or if there is an authentication issue, it gets really difficult to isolate the problem. But with Cisco ISE , this functionality is going to come in. So we believe that it would be a good ROI.
    Incentivized
    Read full review
    Kaseya
    • It has increased the efficiency of operational tasks for our technicians
    • It has change the speed at which we are able to deploy updates and software patches
    • It caused us to spend additional money on more security tools due to concern from breaches
    Incentivized
    Read full review
    ScreenShots

    Cisco Identity Services Engine (ISE) Screenshots

    Screenshot of Cisco Identity Services Engine (ISE)