Cisco Meraki MR Wireless Access Points vs. Coremetrics / IBM Digital Analytics (discontinued)

There is no doubt that these access points are objectively some of the best in the industry. If you need reliability, stability, range, and something to "set and forget" these are an easy choice for those things alone. However, these are most appropriate in high demand, large environments where you can take advantage of the RF tuning, wireless stability, and overall robustness of the platform. Another important note is the SUPPORT as well. There are competitors that I won't mention that simply don't have the level of support and expertise for complex troubleshooting if you ever need it, and that alone counts as significant factor when considering the product too. Merak has that covered.

To wrap up, the cost for large deployment makes far more sense than at a small operation where you need something like 5 APs in a small/medium office for basic Wi-Fi needs. That includes potential cost of time spent troubleshooting future network issues too by IT personnel.

IBM analytics has continued to improve upon the days of being the original core metrics. After using the updated version for quite some time, it has been great at providing the needed analytics to measure ROI and goal performance for our quarterly KPI's. It has resulted in a great increase in web engagements although we are a midsize company, smaller outfits may not need such an expensive option.

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• It's cloud based, so as long as we have an internet connection, we can access it. Whenever we push a change, it's one stop like a single pane of glass to manage all our equipment. And so that's what I liked about it.

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• IBM CXA comprises an acquisition called Tealeaf. This tool has deep heritage and this is evident in its present-day capabilities.
• The Universal Behaviour Exchange or UBX puts the concept of personalisation at the forefront. The ability to combine physical (analog) and digital transactions to create the complete picture of a customer journey, is a stand out benefit.
• The solution does not have to involve the purchase of software. IBM CXA can be sold as a service bundled with analytics as a service. This not only lowers the cost of ownership, it gets around one of the principal issues. Strong staff with design and analytical capability to drive the solution and deliver tangible benefits.
• The seamless integration of Watson AI services to help with the heavy lifiting. Watson reinforces the analytical focus this solution has and can learn to recognise situations specific to a company.

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• Internet connection dependency for management. Management is cloud-based, requiring a strong internet connection. Local management is not possible in the event of network problems or internet outages.
• Limited in-depth configuration options. Some more detailed configuration settings are missing or difficult to configure, such as RF tuning and QoS. These are available in some other Cisco products.
• License costs: an active license must always be present in the environment, otherwise the product won't work. It's easy to purchase, but if you're going to be expanding regularly, the costs will add up considerably. Ultimately, it's wise to factor this into your purchase.

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• The user interface is in Flash, which can be very frustrating and slow at times. Apparently, this is to be transitioned in a future release.
• Can only segment the last 93 days of data. Any historical segmentation beyond the 93 days must be run in Explore (which is credit based, and has its own limitations with the number of credits per month, based on the initial contract with IBM).
• Reports can only display 93 days of data at a given time for custom date ranges. There are pre-programmed date ranges setup with IBM during implementation (last week, last month, last quarter etc.), but are not flexible enough to answer more specific questions.
• Certain reports cannot have segments applied, making answering some simple questions a bit more tricky. For example, I can create a segment around mobile devices and apply it to the marketing channels report, but I can't create a marketing channel segment and apply it to the mobile reports.
• Built in API calls allows for nice report design and automation.

It is a solution that works very well. It is almost like setup and forget, since the solution works. When issues occur, documentation is available with detailed steps on how to solve this problems you are facing, of course Technical Support is always ready to help. We have had instances where an Access Point fails and within 2 days we have the replacement

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IBM Digital Analytics is a great solution for our clients and I believe they offer the best solution for the retail space. We have access to IBM support via email or live chat and they can answer many of the reporting questions that come up. IBM is receptive to our feedback of the product so I am confident they will continue making improvements

To get basic functionality doesn't take long. Set up a new Meraki Dashboard activate the licenses and get internet connection for the APs and you are more or less done. The Dashboard will find your items and you're good to go.

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Very easy to implement and use.

We have been deploying Meraki since last 8 years and even the first one deployed seems to be working fine till now!

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Never had any issues

As reports are templated, the system is pretty quick. Sometimes you have to wait a bit for a report to render. Or you might have to re-load the page. But there is no real issue here and the system is on par with other similar systems.

We have not had any issues with the Meraki WiFi Access Point hardware but we did encounter a problem with a Meraki LAN switch that failed to power up. Upon a email into the Meraki Support, they promptly called back and we went over some quick tests to determine a power supply problem. A replacement LAN switch was sent to me the next day.

Overall, the level of support is very good and I would say it is a strong asset of the solution. However, you can sometimes feel that there is a difference of level among the support team.

Online training is really great. One of the best assets that they have. Lots of great videos, pop quizzes at the end of each module. Fantastic. Other tools have similar features, but not as good.

There were documents that detailed how the WiFi Access Point was to be installed and mounted. The only issue was to cable the device, we use a third party for this type of work and typically has to be performed after normal business hours. Other than that, the installation was easy.

See previous comment: reading and understanding the encyclopedic implementation guide is a must.

The Cisco Meraki MR Wireless Access Points fare really well against HPE Aruba AP. The cost difference is minimal on the hardware although things get more expensive on support and subscription cost (on going cost). Speed and throughput seems to be better on Cisco Meraki (user feedback and experience not technically measured). User connectivity is better with HPE Aruba primarily because of the Clearpass solution on top of its generic software management.

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Much of the work we did in IBM Digital Analytics could have been answered through Google Analytics, a much simpler, agile and FREE solution set. Not mention, given the vast number of Google Analytics USERS, free and actionable support is simply a click away ... this compared to IBM Digital Analytics fractured and often absent support service.

As far as I know, it's 10. I mean, because like I said, I manage stuff in the south. I have coworkers that manage it in the north. And so the scalability of it to be able to be go in and see the configurations of the ones in the north as well as they can see in the south. So across the board, it works really well for how widespread out it is.

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This solution can support large amount of data and transaction. The way that user management features are built, it shows it is meant for large organizations.

• Uptime has improved significantly. The dashboard automatically keeps devices up to date by scheduling upgrades at remote times (say 2am on a Sunday)
• Swapping to Cisco Meraki MR Wireless Access Points has reduced the management overhead. No more long controller software hardware upgrades and obviously no more need for beefy central controllers.

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• We spend too much time trying to work around bugs on the new UI.
• We spend too much time trying to figure out how to make certain segments work because support and the knowledge center are lackluster.
• Our sales rep is very unresponsive and leaves us searching for a lot of answers on our own, including what other products we may benefit from that IBM offers.

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