Cisco Secure Web Appliance vs Zscaler Internet Access | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 29 reviews and ratings

Score 8.5 out of 10

Based on 42 reviews and ratings

Pros

SMA gave us central control over multiple servers, simplifying management.
Performance of the Appliance VM exceeded that of our old physical appliance-based solution.
Convenient licensing for virtualized environments that allows easy scaling.

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Verified User

Engineer in Information Technology

Libraries Company, 1001-5000 employees

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Speed - get access to your company tools without any hiccups or delay.
Secure - keeping data protected for the company and allowing access only to authorized people.
Ease of deployment - minimal setup needed and little to none connectivity issues.

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Verified User

Director in Sales

Computer Software Company, 1001-5000 employees

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Cons

The default metrics on the dashboard visualization are not that useful. It is not much customizable too. Some of the dashboard features like load, volume, etc. can have a hide option.
The false negatives are more than false positives. A lot of the times, it verdicts the same email as malicious and non-malicious. This can be reduced.

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Security Analyst Graduate Intern

University of Colorado DenverHigher Education, 5001-10,000 employees

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Chat or email support is not available. Only option is to either call them or raise a ticket by logging into their website.
Pricing is not transparent and quote based.
Access to websites is a little too slow with Zscaler monitoring on.

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Associate Consultant

Tata Consultancy ServicesInformation Technology and Services, 10,001+ employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Zscaler Internet Access 9.0

Based on 1 answer

The overall conclusion of the review is good. Zscalar have some limitations which will surely resolved in the updates provided by company from time to time. The best part is that it doesnt reduce the speed of internet.

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Manager Key Accounts- International Business

Dabur India LimitedImport & Export, 5001-10,000 employees

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Usability

Cisco Secure Web Appliance 9.0

Based on 1 answer

Because it's one of those products you almost don't realize it exists from the end user. From the administrator perspective, you can do everything on its web interface and it's very intuitive to manage, once you know the concepts behind identities, acls, etc. Also, once you build the control structure, I mean, you link 'local' groups with your own Active Directory groups, as we did here, you don't need to be managing those things on the appliance itself.

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IT Infrastructure Specialist

RANDON S.AAutomotive, 5001-10,000 employees

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Zscaler Internet Access 9.0

Based on 1 answer

Zscaler is a mandatory solution required by almost every large organization with a workforce working remotely or using cloud-based apps. Its deployment is relatively easy and it keeps on working in the background without actively bothering the user. Apart from a few weird messages which a user is unable to comprehend, Zscaler is able to provide fast and safe access to the internet and other external applications.

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Associate Consultant

Tata Consultancy ServicesInformation Technology and Services, 10,001+ employees

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Support Rating

Cisco Secure Web Appliance 6.5

Based on 4 answers

Our experience with Cisco's support was terrible. Other than the fact that they don't respond to service-related emails with urgency, they also keep on changing the policies that affected us. Recently, they came up with a new look for the same software, which was insanely slow. Renewal of keys for the old interface took months. Overall, the support was not very friendly from the users' point of view.

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Security Analyst Graduate Intern

University of Colorado DenverHigher Education, 5001-10,000 employees

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Zscaler Internet Access 8.2

Based on 5 answers

I cannot give a fair rating for this as I have not had to contact Zscaler support. There was one time we had to contact them because we needed to check if they were having issues on their end. Our ISP was actually the problem but support seemed very friendly.

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Cody Plassmeyer

IT Network Specialist

Central Electric Power CooperativeUtilities, 51-200 employees

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Alternatives Considered

At home I have a McAfee service that does similar tasks and helps manage the users of my internet. McAfee seems more user friendly and easier to set exceptions.

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Verified User

Professional in Corporate

Machinery Company, 10,001+ employees

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Zscaler Internet Access (ZIA) gives us better and full visibility to websites, URL, requests etc that we didn't get with Cisco Umbrella. We could block things by domain name, but seeing subdirectories and subdomains for that, we didn't have that ability. It's probably there, but we didn't' want to pay for that. ZIA gives us more. Better logging and integration with SIEMs instead of syslog/S3 bucket subscription stuff

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Verified User

Engineer in Information Technology

Information Technology and Services Company, 1001-5000 employees

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Return on Investment

Security! Security! Security! We are financial company that work with very sensitive information. A lot of unsafe traffic was blocked on the Cisco IronPort WSA over years of using it. We did not earn on it but absolutely sure that we did not lose 'gazillion' of dollars being infected or scammed.
Easy to configure and use, no need to teach new personnel how work with this product (hopefully saving time = saving money).
Unfortunately the price of license subscription made financial managers push IT dept. to look for something cheaper.

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Valeryi Mezentsev

System Administrator

Van Ru Credit CorporationFinancial Services, 501-1000 employees

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ROI is there and it is safeguarding the data and user access to net.
Being a cloud based can be scaled up when required.
Third parties can be allowed based on the company IT policies (Clients or Vendors etc.) for business perspective.

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Verified User

Engineer in Information Technology

Oil & Energy Company, 10,001+ employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

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