It works well blocking, not easy for users to get needed sites "unblocked"
May 03, 2021

It works well blocking, not easy for users to get needed sites "unblocked"

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Web Security Appliance (WSA)

The Cisco WSA is used to block risky or non-approved sites from being accessed at work. It is used across the entire organization and is installed on all company hardware devices with internet browsing capability. The goal is to increase productivity by limiting non-business related websites as well as help prevent viruses, malware, phishing, etc attempts by preventing access to risky sites.
  • Easy to use.
  • Can ask for "blocked" sites to be unblocked.
  • Doesn't give links or method to contact administrator to ask to have a site "unblocked".
  • Blocking unwanted sites for security.
  • Blocking unwanted sites for productivity
  • I have had issues getting to government sites to file online reports - which is a negative impact.
At home I have a McAfee service that does similar tasks and helps manage the users of my internet. McAfee seems more user friendly and easier to set exceptions.

Do you think Cisco Secure Web Appliance delivers good value for the price?

Not sure

Are you happy with Cisco Secure Web Appliance's feature set?

Yes

Did Cisco Secure Web Appliance live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco Secure Web Appliance go as expected?

I wasn't involved with the implementation phase

Would you buy Cisco Secure Web Appliance again?

No

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It works well, but it isn't set up to make an "override" or "unblock" request easy.