6 Ratings
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Score 6 out of 100
152 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Cloud PBX

    Cisco UC-One

    Feature Set Not Supported
    N/A
    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.7
    77%
    18 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    6.8
    68%
    27 Ratings

    User templates

    N/A
    0 Ratings
    8.5
    85%
    36 Ratings

    Call reports

    N/A
    0 Ratings
    6.5
    65%
    35 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.6
    86%
    36 Ratings

    Call Management

    Cisco UC-One

    Feature Set Not Supported
    N/A
    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.7
    87%
    39 Ratings

    Call recording

    N/A
    0 Ratings
    6.7
    67%
    26 Ratings

    Call park

    N/A
    0 Ratings
    8.6
    86%
    35 Ratings

    Call screening

    N/A
    0 Ratings
    6.4
    64%
    32 Ratings

    Message alerts

    N/A
    0 Ratings
    7.7
    77%
    36 Ratings

    VoIP system collaboration

    Cisco UC-One

    Feature Set Not Supported
    N/A
    8.2

    Cisco Unified Communications Manager (Call Manager)

    82%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.5
    85%
    27 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.1
    81%
    37 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.1
    81%
    14 Ratings

    Instant messaging

    N/A
    0 Ratings
    8.0
    80%
    17 Ratings

    Mobile apps

    Cisco UC-One

    Feature Set Not Supported
    N/A
    7.9

    Cisco Unified Communications Manager (Call Manager)

    79%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.0
    80%
    23 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    7.8
    78%
    21 Ratings

    Attribute Ratings

    • Cisco Unified Communications Manager (Call Manager) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Cisco UC-One

    80%
    1 Rating
    8.5

    Cisco Unified Communications Manager (Call Manager)

    85%
    42 Ratings

    Likelihood to Renew

    Cisco UC-One

    N/A
    0 Ratings
    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    1 Rating

    Usability

    Cisco UC-One

    N/A
    0 Ratings
    7.2

    Cisco Unified Communications Manager (Call Manager)

    72%
    4 Ratings

    Support Rating

    Cisco UC-One

    N/A
    0 Ratings
    8.1

    Cisco Unified Communications Manager (Call Manager)

    81%
    27 Ratings

    Implementation Rating

    Cisco UC-One

    N/A
    0 Ratings
    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    2 Ratings

    Likelihood to Recommend

    Cisco

    UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.
    Read full review

    Cisco

    The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
    Read full review

    Pros

    Cisco

    • Multiple Platform support; works on PC, Mac, Android, iPhone, iPad (specific app).
    • Easy to use interface that is similar to other messenger applications/phone applications.
    • Low impact on system performance when in use.
    Read full review

    Cisco

    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.
    Read full review

    Cons

    Cisco

    • Mobile App Chats do not always sync to the PC application.
    • Switching from WiFi to Cellular on mobile applications typically drops the call.
    • Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.
    Read full review

    Cisco

    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
    Read full review

    Pricing Details

    Cisco UC-One

    Starting Price

    Editions & Modules

    Cisco UC-One editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Cisco Unified Communications Manager (Call Manager)

      Starting Price

      Editions & Modules

      Cisco Unified Communications Manager (Call Manager) editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Must contact sales team for pricing

        Likelihood to Renew

        Cisco

        No answers on this topic

        Cisco

        We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
        Read full review

        Usability

        Cisco

        No answers on this topic

        Cisco

        Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
        Read full review

        Support Rating

        Cisco

        No answers on this topic

        Cisco

        CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
        Read full review

        Implementation Rating

        Cisco

        No answers on this topic

        Cisco

        This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
        Read full review

        Alternatives Considered

        Cisco

        Jive as a whole has a better back end user interface, however, BroadSoft UC One far surpasses it in terms of overall functionality. The larger feature set (IM, Softphone [Jive has], collab bridge, etc) makes the slightly less intuitive back end a small ding against the software as a whole. Plus the stability of UC One as a whole is much higher as well.
        Read full review

        Cisco

        We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
        Read full review

        Return on Investment

        Cisco

        • The services as a whole are a better feature set for a better price.
        • The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
        • Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.
        Read full review

        Cisco

        • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
        • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
        • High Costs - the cost of both the license and the maintenance was much higher than other systems.
        Read full review

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