Cisco UC-One vs. Cisco Unified Communications Manager (Call Manager)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco UC-One
Score 9.9 out of 10
N/A
Cisco's UC-One (formerly BroadSoft) is a Unified Communications as a Service platform that allows users to work from desktops, tablets, desk phones, or smartphones, and move between devices. UC-One includes business phone services, messaging, audio and video conferencing, screen sharing, file sharing, virtual meeting rooms, etc. which are integrated in the UC-One Hub interface. Cisco announced their acquisition of BroadSoft in October 2017.N/A
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
N/A
Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A
Pricing
Cisco UC-OneCisco Unified Communications Manager (Call Manager)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco UC-OneCisco Unified Communications Manager (Call Manager)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMust contact sales team for pricing
More Pricing Information
Community Pulse
Cisco UC-OneCisco Unified Communications Manager (Call Manager)
Features
Cisco UC-OneCisco Unified Communications Manager (Call Manager)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Cisco UC-One
10.0
1 Ratings
20% above category average
Cisco Unified Communications Manager (Call Manager)
-
Ratings
High quality audio10.01 Ratings00 Ratings
High quality video10.01 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Cisco UC-One
10.0
1 Ratings
21% above category average
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Desktop sharing10.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Cisco UC-One
10.0
1 Ratings
20% above category average
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Calendar integration10.01 Ratings00 Ratings
Meeting initiation10.01 Ratings00 Ratings
Record meetings / events10.01 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Cisco UC-One
10.0
1 Ratings
23% above category average
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Live chat10.01 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Cisco UC-One
5.0
1 Ratings
44% below category average
Cisco Unified Communications Manager (Call Manager)
-
Ratings
User authentication5.01 Ratings00 Ratings
Participant roles & permissions5.01 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco UC-One
6.7
1 Ratings
21% below category average
Cisco Unified Communications Manager (Call Manager)
7.6
43 Ratings
6% below category average
Hosted PBX10.01 Ratings9.522 Ratings
Multi-level Interactive Voice Response (IVR)5.01 Ratings5.631 Ratings
Directory of employee names5.01 Ratings9.141 Ratings
User templates00 Ratings6.941 Ratings
Call reports00 Ratings6.940 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco UC-One
10.0
1 Ratings
19% above category average
Cisco Unified Communications Manager (Call Manager)
8.1
46 Ratings
3% below category average
Answering rules10.01 Ratings9.344 Ratings
Call recording10.01 Ratings5.528 Ratings
Call park10.01 Ratings9.340 Ratings
Call screening10.01 Ratings8.837 Ratings
Message alerts10.01 Ratings7.640 Ratings
Business SMS/External Messaging10.01 Ratings00 Ratings
Online Fax10.01 Ratings00 Ratings
Voicemail Transcription10.01 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco UC-One
10.0
1 Ratings
18% above category average
Cisco Unified Communications Manager (Call Manager)
7.2
26 Ratings
11% below category average
Mobile app for iOS10.01 Ratings7.026 Ratings
Mobile app for Android10.01 Ratings7.324 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Cisco UC-One
10.0
1 Ratings
23% above category average
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Centralized communications management10.01 Ratings00 Ratings
Team messaging10.01 Ratings00 Ratings
Team document sharing10.01 Ratings00 Ratings
Call and meeting analytics10.01 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco UC-One
-
Ratings
Cisco Unified Communications Manager (Call Manager)
9.0
42 Ratings
12% above category average
Video conferencing00 Ratings9.232 Ratings
Audio conferencing00 Ratings9.142 Ratings
Video screen sharing00 Ratings8.317 Ratings
Instant messaging00 Ratings9.320 Ratings
Best Alternatives
Cisco UC-OneCisco Unified Communications Manager (Call Manager)
Small Businesses
Broadvoice | GoContact
Broadvoice | GoContact
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 8.4 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 8.4 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco UC-OneCisco Unified Communications Manager (Call Manager)
Likelihood to Recommend
9.0
(2 ratings)
8.6
(47 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(2 ratings)
Usability
-
(0 ratings)
9.3
(7 ratings)
Support Rating
-
(0 ratings)
8.0
(14 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Cisco UC-OneCisco Unified Communications Manager (Call Manager)
Likelihood to Recommend
Cisco
UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.
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Cisco
Cisco Unified Communications Manager is suited for medium to large customers who are in search for a solid call control platform with added security in mind. Cisco Unified Communications Manager also supports receptions, small groups and also a mini contact center type of set up with its Hunt Group, Pick up Group and call queuing facilities and also with set up of music on hold function while calls queuing.
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Pros
Cisco
  • Clear quality of service
  • easy implementation
  • good return on investment
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Cisco
  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
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Cons
Cisco
  • Mobile App Chats do not always sync to the PC application.
  • Switching from WiFi to Cellular on mobile applications typically drops the call.
  • Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.
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Cisco
  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
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Likelihood to Renew
Cisco
No answers on this topic
Cisco
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
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Usability
Cisco
No answers on this topic
Cisco
The usability part of Cisco Unified Communications Manager is very much simple from a usability point of view. Day-to-day Move Add Change Delete (MACD) can be performed by the administrators very easily with simple training. From the initial deployment point of view, some of the thing can be improved to simplify the process.
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Support Rating
Cisco
No answers on this topic
Cisco
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
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Implementation Rating
Cisco
No answers on this topic
Cisco
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
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Alternatives Considered
Cisco
We moved to Cisco UC-One because we wanted an integrated program to provide unified communication services as well as the ability to meet, message and share documents. The cost differential was minimal when you realize the time and convenience of Cisco UC-One. Our team down load the app to their cell and have one fewer device to carry, too.
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Cisco
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
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Return on Investment
Cisco
  • The services as a whole are a better feature set for a better price.
  • The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
  • Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.
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Cisco
  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
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ScreenShots