Cisco UC-One Formerly BroadSoft vs Cisco Unified Communications Manager (Call Manager)

UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.

The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.

• Multiple Platform support; works on PC, Mac, Android, iPhone, iPad (specific app).
• Easy to use interface that is similar to other messenger applications/phone applications.
• Low impact on system performance when in use.

• This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
• The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
• The Call Manager provides us very granular settings to route our calls as we want.

• Mobile App Chats do not always sync to the PC application.
• Switching from WiFi to Cellular on mobile applications typically drops the call.
• Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.

• Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
• Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
• Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.

We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.

Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years

CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.

This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented

Jive as a whole has a better back end user interface, however, BroadSoft UC One far surpasses it in terms of overall functionality. The larger feature set (IM, Softphone [Jive has], collab bridge, etc) makes the slightly less intuitive back end a small ding against the software as a whole. Plus the stability of UC One as a whole is much higher as well.

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.

• The services as a whole are a better feature set for a better price.
• The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
• Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.

• Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
• Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
• High Costs - the cost of both the license and the maintenance was much higher than other systems.