Cisco UC-One vs. Cisco Unified Communications Manager (Call Manager)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco UC-One
Score 9.5 out of 10
N/A
Cisco's UC-One (formerly BroadSoft) is a Unified Communications as a Service platform that allows users to work from desktops, tablets, desk phones, or smartphones, and move between devices. UC-One includes business phone services, messaging, audio and video conferencing, screen sharing, file sharing, virtual meeting rooms, etc. which are integrated in the UC-One Hub interface. Cisco announced their acquisition of BroadSoft in October 2017.N/A
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
N/A
Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A
Pricing
Cisco UC-OneCisco Unified Communications Manager (Call Manager)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco UC-OneCisco Unified Communications Manager (Call Manager)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMust contact sales team for pricing
More Pricing Information
Community Pulse
Cisco UC-OneCisco Unified Communications Manager (Call Manager)
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Cisco UC-OneCisco Unified Communications Manager (Call Manager)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Cisco UC-One
10.0
1 Ratings
22% above category average
Cisco Unified Communications Manager (Call Manager)
-
Ratings
High quality audio10.01 Ratings00 Ratings
High quality video10.01 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Cisco UC-One
10.0
1 Ratings
24% above category average
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Desktop sharing10.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Cisco UC-One
10.0
1 Ratings
23% above category average
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Calendar integration10.01 Ratings00 Ratings
Meeting initiation10.01 Ratings00 Ratings
Record meetings / events10.01 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Cisco UC-One
10.0
1 Ratings
26% above category average
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Live chat10.01 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Cisco UC-One
5.0
1 Ratings
41% below category average
Cisco Unified Communications Manager (Call Manager)
-
Ratings
User authentication5.01 Ratings00 Ratings
Participant roles & permissions5.01 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco UC-One
6.7
1 Ratings
19% below category average
Cisco Unified Communications Manager (Call Manager)
7.3
40 Ratings
9% below category average
Hosted PBX10.01 Ratings9.919 Ratings
Multi-level Interactive Voice Response (IVR)5.01 Ratings5.929 Ratings
Directory of employee names5.01 Ratings8.038 Ratings
User templates00 Ratings8.138 Ratings
Call reports00 Ratings4.737 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco UC-One
10.0
1 Ratings
21% above category average
Cisco Unified Communications Manager (Call Manager)
7.3
43 Ratings
14% below category average
Answering rules10.01 Ratings7.841 Ratings
Call recording10.01 Ratings5.326 Ratings
Call park10.01 Ratings8.037 Ratings
Call screening10.01 Ratings7.634 Ratings
Message alerts10.01 Ratings7.838 Ratings
Business SMS/External Messaging10.01 Ratings00 Ratings
Online Fax10.01 Ratings00 Ratings
Voicemail Transcription10.01 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco UC-One
10.0
1 Ratings
18% above category average
Cisco Unified Communications Manager (Call Manager)
8.7
23 Ratings
7% above category average
Mobile app for iOS10.01 Ratings8.323 Ratings
Mobile app for Android10.01 Ratings9.121 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Cisco UC-One
10.0
1 Ratings
27% above category average
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Centralized communications management10.01 Ratings00 Ratings
Team messaging10.01 Ratings00 Ratings
Team document sharing10.01 Ratings00 Ratings
Call and meeting analytics10.01 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco UC-One
-
Ratings
Cisco Unified Communications Manager (Call Manager)
7.6
39 Ratings
6% below category average
Video conferencing00 Ratings9.329 Ratings
Audio conferencing00 Ratings8.939 Ratings
Video screen sharing00 Ratings5.915 Ratings
Instant messaging00 Ratings6.318 Ratings
Best Alternatives
Cisco UC-OneCisco Unified Communications Manager (Call Manager)
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco UC-OneCisco Unified Communications Manager (Call Manager)
Likelihood to Recommend
9.0
(2 ratings)
9.3
(44 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
8.7
(4 ratings)
Support Rating
-
(0 ratings)
8.0
(14 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Cisco UC-OneCisco Unified Communications Manager (Call Manager)
Likelihood to Recommend
Cisco
UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.
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Cisco
The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
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Pros
Cisco
  • Clear quality of service
  • easy implementation
  • good return on investment
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Cisco
  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
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Cons
Cisco
  • Mobile App Chats do not always sync to the PC application.
  • Switching from WiFi to Cellular on mobile applications typically drops the call.
  • Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.
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Cisco
  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
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Likelihood to Renew
Cisco
No answers on this topic
Cisco
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
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Usability
Cisco
No answers on this topic
Cisco
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
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Support Rating
Cisco
No answers on this topic
Cisco
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
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Implementation Rating
Cisco
No answers on this topic
Cisco
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
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Alternatives Considered
Cisco
We moved to Cisco UC-One because we wanted an integrated program to provide unified communication services as well as the ability to meet, message and share documents. The cost differential was minimal when you realize the time and convenience of Cisco UC-One. Our team down load the app to their cell and have one fewer device to carry, too.
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Cisco
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
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Return on Investment
Cisco
  • The services as a whole are a better feature set for a better price.
  • The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
  • Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.
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Cisco
  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
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ScreenShots