Cisco Umbrella vs FortiGate

• Filters content at the DNS level. Makes it a little harder for the sneaky ones to make it through.
• Since this is at the DNS level, using their DNS servers (as a forwarder to your local DNS) it is extremely fast. Transparent.
• Always being updated. Not dependent on "definitions" or algorithms - a site is either blacklisted or whitelisted.
• Easy to implement, apply, maintain

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• My favorite aspect of the Fortigate product is the ease of use. The GUI is very easy to get around. The products rules and configuration are easy to learn and apply. The informational tools are easy to look at and produce results that are intuitive and quick to assess.
• Another great attribute of the FortiGate product was reasonable pricing for the product and then the ongoing support. Living in the SMB space with tight governmental budgets is a huge factor in all my decisions. When a company like Fortinet comes along and produces good products at very reasonable prices it is good for SMB companies like mine. Many vendors price their products in a fashion that is beyond consideration by SMBs like myself.
• Support is always a big factor in consideration of any product for our organization. Fortinet support has been extremely good. They have provided an onsite engineer at no cost to help us design, implement and maintain new products when needed. The call support has also been excellent, with quick response times and knowledgeable technicians.

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• Keeping up to date on known malicious sites and blocking those is difficult for all vendors, but this could always be improved upon.
• A more detailed descriptions of what is included the Security Categories would be useful. Generic descriptions are provided. For example, state lottery sites could be detailed in the description of the Gambling category.

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• Fortigate's SSL VPN client isn't available via MSI with an easy options for mass deployment and configuration out of the box. You need to have a Fortinet Developer Network license to create a custom deploy image.
• Fortinet's after hours support is overseas and is adequate. Not stellar.

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• Saved us lots of technician time dealing w/ Malware and virus issues, I don't think we've had a malware incident this year for example. This was the main reason we bought the product in the first place. We've renewed 2 times because we see the value.
• Umbrella helped us reduce the risk of CryptoLocker variants infecting our clients.

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• (Positive) The network is secured.
• (Positive) As an analyst, I have to convince C level executives regarding protection from threats, intrusion, and productivity of the network resources. And I am achieving all the segments with ease of access.
• (Neutral) The unavailability of post-sale service requires improvements. But due to the vast community of users and excellent documentation of the product, hides the lack of post-sale service availability.

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