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Top Rated
390 Ratings
145 Ratings
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Score 9 out of 100

Google Meet

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Top Rated
390 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    Cloud PBX

    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%

    Google Meet

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Hosted PBX

    7.9
    79%
    18 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    6.8
    68%
    27 Ratings
    N/A
    0 Ratings

    User templates

    8.5
    85%
    36 Ratings
    N/A
    0 Ratings

    Call reports

    6.4
    64%
    35 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.7
    87%
    36 Ratings
    N/A
    0 Ratings

    Call Management

    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%

    Google Meet

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Answering rules

    8.8
    88%
    39 Ratings
    N/A
    0 Ratings

    Call recording

    6.8
    68%
    26 Ratings
    N/A
    0 Ratings

    Call park

    8.7
    87%
    35 Ratings
    N/A
    0 Ratings

    Call screening

    6.4
    64%
    32 Ratings
    N/A
    0 Ratings

    Message alerts

    7.5
    75%
    36 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.1

    Cisco Unified Communications Manager (Call Manager)

    81%

    Google Meet

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features

    Video conferencing

    8.3
    83%
    27 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.0
    80%
    37 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.2
    82%
    14 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.0
    80%
    17 Ratings
    N/A
    0 Ratings

    Mobile apps

    7.9

    Cisco Unified Communications Manager (Call Manager)

    79%

    Google Meet

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features

    Mobile app for iOS

    7.9
    79%
    23 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    7.8
    78%
    21 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    Cisco Unified Communications Manager (Call Manager)

    Feature Set Not Supported
    N/A
    8.6

    Google Meet

    86%
    Google Meet ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.9
    89%
    54 Ratings

    High quality video

    N/A
    0 Ratings
    8.7
    87%
    54 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    8.1
    81%
    46 Ratings

    Mobile support

    N/A
    0 Ratings
    8.8
    88%
    49 Ratings

    Screen Sharing

    Cisco Unified Communications Manager (Call Manager)

    Feature Set Not Supported
    N/A
    8.5

    Google Meet

    85%
    Google Meet ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    9.0
    90%
    54 Ratings

    Whiteboards

    N/A
    0 Ratings
    8.0
    80%
    34 Ratings

    Online Meetings / Events

    Cisco Unified Communications Manager (Call Manager)

    Feature Set Not Supported
    N/A
    8.7

    Google Meet

    87%
    Google Meet ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    9.2
    92%
    52 Ratings

    Meeting initiation

    N/A
    0 Ratings
    9.1
    91%
    52 Ratings

    Integrates with social media

    N/A
    0 Ratings
    8.4
    84%
    29 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.5
    85%
    41 Ratings

    Slideshows

    N/A
    0 Ratings
    8.1
    81%
    41 Ratings

    Online Events Collaboration

    Cisco Unified Communications Manager (Call Manager)

    Feature Set Not Supported
    N/A
    8.5

    Google Meet

    85%
    Google Meet ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.9
    89%
    50 Ratings

    Audience polling

    N/A
    0 Ratings
    8.3
    83%
    32 Ratings

    Q&A

    N/A
    0 Ratings
    8.3
    83%
    35 Ratings

    Online Events Security

    Cisco Unified Communications Manager (Call Manager)

    Feature Set Not Supported
    N/A
    8.5

    Google Meet

    85%
    Google Meet ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.7
    87%
    41 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.8
    88%
    40 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.0
    80%
    30 Ratings

    Attribute Ratings

    • Cisco Unified Communications Manager (Call Manager) is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
    • Google Meet is rated higher in 2 areas: Usability, Support Rating

    Likelihood to Recommend

    8.9

    Cisco Unified Communications Manager (Call Manager)

    89%
    42 Ratings
    8.8

    Google Meet

    88%
    56 Ratings

    Likelihood to Renew

    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    1 Rating
    9.6

    Google Meet

    96%
    5 Ratings

    Usability

    7.1

    Cisco Unified Communications Manager (Call Manager)

    71%
    4 Ratings
    9.2

    Google Meet

    92%
    14 Ratings

    Support Rating

    8.4

    Cisco Unified Communications Manager (Call Manager)

    84%
    27 Ratings
    8.9

    Google Meet

    89%
    21 Ratings

    Implementation Rating

    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    2 Ratings

    Google Meet

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    Cisco Unified Communications Manager (Call Manager)

    N/A
    0 Ratings
    7.0

    Google Meet

    70%
    3 Ratings

    Professional Services

    Cisco Unified Communications Manager (Call Manager)

    N/A
    0 Ratings
    9.0

    Google Meet

    90%
    1 Rating

    Likelihood to Recommend

    Cisco Unified Communications Manager (Call Manager)

    The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
    RAJESH VENGILOT | TrustRadius Reviewer

    Google Meet

    Google Hangouts meet is best suited for quick video call meetings and calls for free with good audio and video capability. Google Hangouts Meet platform allows scheduling the meeting in advance and has multiple platform support which makes it usable by users carrying any type of device, running either Windows or Andriod or IOS.
    Nandha Kumar Sathiya | TrustRadius Reviewer

    Pros

    Cisco Unified Communications Manager (Call Manager)

    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.
    Anonymous | TrustRadius Reviewer

    Google Meet

    • First off, the quality of the call is pretty good, especially when all of us are working remotely.
    • We can easily schedule our meeting in Google Calendar.
    • Sending an invitation link is easy.
    • What makes Google Meet stand out from other video conferencing tools is that we can use it for an unlimited time, even if we use the free account.
    Anonymous | TrustRadius Reviewer

    Cons

    Cisco Unified Communications Manager (Call Manager)

    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
    Leonardo Gonzalez | TrustRadius Reviewer

    Google Meet

    • Meet as it comes doesn't have a great way to handle large meetings.
    • I don't like the way they hide the mute button. It's a disruptive view to mute/unmute.
    • Chat box is the only way to document collaborations within the meeting.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Cisco Unified Communications Manager (Call Manager)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Cisco Unified Communications Manager (Call Manager) Editions & Modules

    Additional Pricing Details
    Must contact sales team for pricing

    Google Meet

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $8 per month

    Google Meet Editions & Modules

    Edition
    Google Meet$0.00
    Google Workspace Essentials$8.002
    Google Workspace EnterpriseContact Sales
    1. none
    2. per active user/per month
    3. none
    Additional Pricing Details

    Likelihood to Renew

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 10.0
    Based on 1 answer
    We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
    Brian Munn | TrustRadius Reviewer

    Google Meet

    Google Meet 9.6
    Based on 5 answers
    Google Hangouts Meet is easy to use and easy to access. I've experienced very few technical issues compared to other similar software options. It's a little less formal than Microsoft Teams but makes it easy to access other google items such as google drive and google docs. Meeting in hangout gives you an easy-to-use hub to not only meet for planning or team-building purposes but to easily share information that can help you with your meeting goals.
    Chantal Matthews, MSEd, CHES®, CHWC | TrustRadius Reviewer

    Usability

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 7.1
    Based on 4 answers
    Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
    Eduardo Viero | TrustRadius Reviewer

    Google Meet

    Google Meet 9.2
    Based on 14 answers
    Google Meet is very easy and simple to use. I can schedule a meeting right on my calendar - it literally takes a few seconds. There is no additional app I have to open to schedule anything. Guests can click on the link easily to join any meetings. 10/10!
    Yuri Hara | TrustRadius Reviewer

    Support Rating

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 8.4
    Based on 27 answers
    CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
    Anonymous | TrustRadius Reviewer

    Google Meet

    Google Meet 8.9
    Based on 21 answers
    I'm rating Google meet like this because according to my experience Google meet offers a better quality of calls and storage of recording than another app like Zoom and the marker feature of zoom is being a trigger point for me as students used to bug others during meetings but in google meet this feature is fortunately absent.
    Sana Rafiq | TrustRadius Reviewer

    Implementation Rating

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 10.0
    Based on 2 answers
    This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
    Brian Munn | TrustRadius Reviewer

    Google Meet

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Cisco Unified Communications Manager (Call Manager)

    We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
    Anonymous | TrustRadius Reviewer

    Google Meet

    The main positive feature in Google Meet over Zoom to me is the fact that Google meet can be seamlessly deployed in the browser with its full functionality. Unlike Zoom for which you need to download an extra application to use. This consequently makes workflow smooth when transitioning between something like emails and taking part in a meeting.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Cisco Unified Communications Manager (Call Manager)

    No score
    No answers yet
    No answers on this topic

    Google Meet

    Google Meet 7.0
    Based on 3 answers
    I wasn't involved in the unit pricing factor. So far I used Google meet in the office where I got access to all these Google applications including the Google Meet feature. So I wasn't involved much in this pricing factor of Google Meet and also regarding the contact terms of the product.
    Gokul Krishnan | TrustRadius Reviewer

    Professional Services

    Cisco Unified Communications Manager (Call Manager)

    No score
    No answers yet
    No answers on this topic

    Google Meet

    Google Meet 9.0
    Based on 1 answer
    This is very good in the professional services as I started using this first for the professional service only. While using this Google Meet itself gives a professional feel as the UI works in a professional way. The video background modification, multi-screen feature, and some other features help in professional service.
    Gokul Krishnan | TrustRadius Reviewer

    Return on Investment

    Cisco Unified Communications Manager (Call Manager)

    • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
    • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
    • High Costs - the cost of both the license and the maintenance was much higher than other systems.
    Anonymous | TrustRadius Reviewer

    Google Meet

    • Negative: on each webinar someone from our team had to write manually the people that were participating and after that matching it with the registered people list. We wasted time. It could be easily resolved by adding the export list feature
    • Positive: Collaboration and internal meetings. Calendar integration helps us save time.
    Anonymous | TrustRadius Reviewer

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