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95 Ratings
Top Rated
125 Ratings
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Score 8.8 out of 100

Google Meet

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95 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)

If you have a medium to large organization, the Cisco Unified Communications Manager solution is well suited for your needs. It may be a little "overkill" for an organization with just a few dozen people though. As mentioned previously, it isn't a "cheap" product, but I feel the costs are justified by the functionality, reliability, and professional support that come with Cisco products.
Anonymous | TrustRadius Reviewer

Google Meet

Google meet is well suited for 2 sceanarios in my experience;
1. Remotely collaborating in meetings for multiple parties. This feature has made it significantly simple for us to set up meetings even at odd out of office hours like sunday evenings.2. Settng up emergency meetings. Google meets has made it increadibly simple to set up emergency meetings to sort out production issues if and when they come up. A meeting is always just but a link away.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Unified Communications Manager (Call Manager)
7.9
Google Meet
Hosted PBX
Cisco Unified Communications Manager (Call Manager)
8.5
Google Meet
Multi-level Interactive Voice Response (IVR)
Cisco Unified Communications Manager (Call Manager)
7.0
Google Meet
User templates
Cisco Unified Communications Manager (Call Manager)
8.5
Google Meet
Call reports
Cisco Unified Communications Manager (Call Manager)
6.6
Google Meet
Directory of employee names
Cisco Unified Communications Manager (Call Manager)
8.8
Google Meet

Call Management

Cisco Unified Communications Manager (Call Manager)
7.9
Google Meet
Answering rules
Cisco Unified Communications Manager (Call Manager)
8.6
Google Meet
Call recording
Cisco Unified Communications Manager (Call Manager)
7.4
Google Meet
Call park
Cisco Unified Communications Manager (Call Manager)
9.0
Google Meet
Call screening
Cisco Unified Communications Manager (Call Manager)
7.2
Google Meet
Message alerts
Cisco Unified Communications Manager (Call Manager)
7.3
Google Meet

VoIP system collaboration

Cisco Unified Communications Manager (Call Manager)
8.0
Google Meet
Video conferencing
Cisco Unified Communications Manager (Call Manager)
7.5
Google Meet
Audio conferencing
Cisco Unified Communications Manager (Call Manager)
8.2
Google Meet
Video screen sharing
Cisco Unified Communications Manager (Call Manager)
8.2
Google Meet
Instant messaging
Cisco Unified Communications Manager (Call Manager)
8.3
Google Meet

Mobile apps

Cisco Unified Communications Manager (Call Manager)
8.7
Google Meet
Mobile app for iOS
Cisco Unified Communications Manager (Call Manager)
8.7
Google Meet
Mobile app for Android
Cisco Unified Communications Manager (Call Manager)
8.7
Google Meet

Performance & Compatibility of Online Events Software

Cisco Unified Communications Manager (Call Manager)
Google Meet
8.1
High quality audio
Cisco Unified Communications Manager (Call Manager)
Google Meet
8.4
High quality video
Cisco Unified Communications Manager (Call Manager)
Google Meet
8.3
Low bandwidth requirements
Cisco Unified Communications Manager (Call Manager)
Google Meet
7.0
Mobile support
Cisco Unified Communications Manager (Call Manager)
Google Meet
8.8

Screen Sharing

Cisco Unified Communications Manager (Call Manager)
Google Meet
7.9
Desktop sharing
Cisco Unified Communications Manager (Call Manager)
Google Meet
8.6
Whiteboards
Cisco Unified Communications Manager (Call Manager)
Google Meet
7.2

Online Meetings / Events

Cisco Unified Communications Manager (Call Manager)
Google Meet
8.5
Calendar integration
Cisco Unified Communications Manager (Call Manager)
Google Meet
9.1
Meeting initiation
Cisco Unified Communications Manager (Call Manager)
Google Meet
8.9
Integrates with social media
Cisco Unified Communications Manager (Call Manager)
Google Meet
8.1
Record meetings / events
Cisco Unified Communications Manager (Call Manager)
Google Meet
8.4
Slideshows
Cisco Unified Communications Manager (Call Manager)
Google Meet
8.1

Online Events Collaboration

Cisco Unified Communications Manager (Call Manager)
Google Meet
7.7
Live chat
Cisco Unified Communications Manager (Call Manager)
Google Meet
8.3
Audience polling
Cisco Unified Communications Manager (Call Manager)
Google Meet
7.6
Q&A
Cisco Unified Communications Manager (Call Manager)
Google Meet
7.3

Online Events Security

Cisco Unified Communications Manager (Call Manager)
Google Meet
7.7
User authentication
Cisco Unified Communications Manager (Call Manager)
Google Meet
7.8
Participant roles & permissions
Cisco Unified Communications Manager (Call Manager)
Google Meet
8.2
Confidential attendee list
Cisco Unified Communications Manager (Call Manager)
Google Meet
7.1

Pros

Cisco Unified Communications Manager (Call Manager)

  • Device failover and fallback. Because all devices ( IP phones, gateways, trunks, etc.) are distributed across all active servers, they are able to register with other active servers in case the current becomes unavailable. In this way, you can reduce the impact of any server becoming unavailable.
  • Virtualization. Call Manager appliance can run under virtualized environments.
  • Several features such as Survivable Remote Site Telephony makes Call Manager the best IP telephony solution in the market.
  • Wide quantity and variety of end-user devices, including the most newest and modern ones in the market that can fit any budget and need.
  • Call Manager is intended to be integrated with the newest collaboration tools like Webex and Jabber for call processing purposes.
  • Great customer support services from the Vendor. The Technical Assistance Center is fantastic, experienced engineers are ready to help quickly out with any request.
Leonardo Gonzalez | TrustRadius Reviewer

Google Meet

  • It is an excellent platform to organize virtual work meetings and progress on tasks; its interface is spotless and tidy, facilitating friendly navigation for all users.
  • My work environment has become more productive since we implemented it; I have taken advantage of its many features to stay connected, share files, and collaborate with my work team seamlessly.
  • I enjoy its seamless synchronization with other tools in the Google suite; it makes everything easier.
Jose Rodriguez | TrustRadius Reviewer

Cons

Cisco Unified Communications Manager (Call Manager)

  • Remote working - CUCM really struggles when it comes to remote work. In order to access the system remotely, a VPN or DirectAccess must be used.
  • Extreme complexity - While CUCM does have more settings for flexibility, this also means there's more chances to mess up a setting and render a phone or line unusable, and there's much, much more to know about the system.
  • No cloud solution - CUCM requires on site servers. Currently, Cisco does not have a cloud solution for their call manager.
Anonymous | TrustRadius Reviewer

Google Meet

  • Meet as it comes doesn't have a great way to handle large meetings.
  • I don't like the way they hide the mute button. It's a disruptive view to mute/unmute.
  • Chat box is the only way to document collaborations within the meeting.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

Google Meet

Google Meet 10.0
Based on 1 answer
No answer on this topic is available.

Usability

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.6
Based on 2 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

Google Meet

Google Meet 9.6
Based on 7 answers
We have had to use this program with children as young as five through high school seniors. Additionally, both new and seasoned teachers with varying technological skills have used it. Across all circumstances, students and teachers are able to easily access meetings, schedule meetings, and revisit links as part of their classrooms.
Carly McPartland | TrustRadius Reviewer

Support Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.1
Based on 16 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Anonymous | TrustRadius Reviewer

Google Meet

Google Meet 8.5
Based on 15 answers
When using Hangouts Meet at a company level, support is handled internally and any issues that need to be handled externally by Google have to be canalized through the IT department which can become tedious at times. Since there are not many issues when using the tool, this might not be as important
Virginia Peralta | TrustRadius Reviewer

Implementation Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

Google Meet

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Anonymous | TrustRadius Reviewer

Google Meet

Really excellent quality, efficiency, and ease of use. [In] addition, Google [Handouts Meet] offers a safe and reliable space at the time of each connection between participants. [It also] adapts to any company regardless of size, sector or activity; [it] is complemented by other tools that promote collaborative work and that are part of the Google environment without having the need to resort to third parties, [which] it's great.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Unified Communications Manager (Call Manager)

  • This stuff is pricey. CUCM has to be tied together with a whole other host of Cisco call servers in order for it to do everything you need it to do, so there is always some other expensive license to buy every time you want to add or change something, so it can be a serious money pit. But if your leaders want the very best, and they want to keep everything in-house, this is probably your solution.
  • Goodwill from leadership is way up, thanks to CUCM. The feature set is enormous, so we can do almost anything you can imagine with our phone system, and our leadership loves the video features and the way it integrates with WebEx and other related components.
Jane Updegraff | TrustRadius Reviewer

Google Meet

  • Purchasing Google Meet has been a positive investment for our school district. Since Meet is similar to and integrated with other Google Apps for Education, our teachers were already familiar with how to log on and start and end calls. This, in conjunction with the fact that Meet has an easy to learn interface, allowed us to save money for our district that would have been spent on training faculty in using Meet. In addition, since the connection quality on Meet is so reliable, we did not have to invest in technology support resources, saving a lot of money for our school district. This is how the purchase of Google Meet and Google Apps returned on our investment.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Unified Communications Manager (Call Manager) Editions & Modules

Additional Pricing Details

Google Meet

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Meet Editions & Modules

Edition
Free$0.00
Google Workspace Essentials$8.002
Google Workspace EnterpriseContact Sales
  1. per user per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)
8.8
Google Meet
8.2

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)
10.0
Google Meet
10.0

Usability

Cisco Unified Communications Manager (Call Manager)
9.6
Google Meet
9.6

Support Rating

Cisco Unified Communications Manager (Call Manager)
9.1
Google Meet
8.5

Implementation Rating

Cisco Unified Communications Manager (Call Manager)
10.0
Google Meet

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