Cisco Unified Communications Manager (Call Manager) vs. Google Meet

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
N/A
Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A
Google Meet
Score 8.3 out of 10
N/A
Google Meet, formerly Hangouts Meet, replaces the former Google Hangouts as the company's G Suite integrated web conferencing tool, allowing users to join meetings directly from a Calendar event or email invite from a computer, phone, or conference room. G Suite's Enterprise edition also creates a dial-in phone number for each meeting, as an additional convenience.
$6
per month
Pricing
Cisco Unified Communications Manager (Call Manager)Google Meet
Editions & Modules
No answers on this topic
Google Workspace - Business Starter
$6
per month
Google Workspace - Business Standard
$12
per month
Google Workspace - Business Plus
$18
per month
Offerings
Pricing Offerings
Cisco Unified Communications Manager (Call Manager)Google Meet
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMust contact sales team for pricing
More Pricing Information
Community Pulse
Cisco Unified Communications Manager (Call Manager)Google Meet
Top Pros
Top Cons
Features
Cisco Unified Communications Manager (Call Manager)Google Meet
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.3
40 Ratings
8% below category average
Google Meet
-
Ratings
Hosted PBX10.019 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)5.829 Ratings00 Ratings
User templates8.138 Ratings00 Ratings
Call reports4.537 Ratings00 Ratings
Directory of employee names8.038 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.3
43 Ratings
12% below category average
Google Meet
-
Ratings
Answering rules7.841 Ratings00 Ratings
Call recording5.326 Ratings00 Ratings
Call park8.037 Ratings00 Ratings
Call screening7.634 Ratings00 Ratings
Message alerts7.838 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.5
39 Ratings
6% below category average
Google Meet
-
Ratings
Video conferencing9.329 Ratings00 Ratings
Audio conferencing8.939 Ratings00 Ratings
Video screen sharing5.815 Ratings00 Ratings
Instant messaging6.218 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
8.7
23 Ratings
8% above category average
Google Meet
-
Ratings
Mobile app for iOS8.323 Ratings00 Ratings
Mobile app for Android9.121 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Google Meet
8.3
51 Ratings
3% above category average
High quality audio00 Ratings8.351 Ratings
High quality video00 Ratings7.451 Ratings
Low bandwidth requirements00 Ratings8.943 Ratings
Mobile support00 Ratings8.546 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Google Meet
6.9
51 Ratings
14% below category average
Desktop sharing00 Ratings8.251 Ratings
Whiteboards00 Ratings5.733 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Google Meet
7.3
50 Ratings
12% below category average
Calendar integration00 Ratings8.149 Ratings
Meeting initiation00 Ratings8.249 Ratings
Integrates with social media00 Ratings6.825 Ratings
Record meetings / events00 Ratings5.738 Ratings
Slideshows00 Ratings7.739 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Google Meet
8.3
49 Ratings
1% below category average
Live chat00 Ratings7.547 Ratings
Audience polling00 Ratings8.429 Ratings
Q&A00 Ratings8.932 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Google Meet
7.0
42 Ratings
17% below category average
User authentication00 Ratings6.739 Ratings
Participant roles & permissions00 Ratings8.737 Ratings
Confidential attendee list00 Ratings5.628 Ratings
Best Alternatives
Cisco Unified Communications Manager (Call Manager)Google Meet
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.3 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
TeamViewer
TeamViewer
Score 8.3 out of 10
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User Ratings
Cisco Unified Communications Manager (Call Manager)Google Meet
Likelihood to Recommend
9.3
(44 ratings)
8.3
(53 ratings)
Likelihood to Renew
10.0
(1 ratings)
7.1
(6 ratings)
Usability
8.7
(4 ratings)
9.6
(12 ratings)
Support Rating
8.0
(14 ratings)
9.8
(18 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.6
(2 ratings)
Professional Services
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Cisco Unified Communications Manager (Call Manager)Google Meet
Likelihood to Recommend
Cisco
The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
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Google
Google Meet was a perfect video conferencing solution for us during our training sessions. The only problems encountered were due to weak signals, which sometimes required us to turn off our video. All features worked very well in tying together a team across four different time zones. I was very impressed with the tool's performance
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Pros
Cisco
  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
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Google
  • First off, the quality of the call is pretty good, especially when all of us are working remotely.
  • We can easily schedule our meeting in Google Calendar.
  • Sending an invitation link is easy.
  • What makes Google Meet stand out from other video conferencing tools is that we can use it for an unlimited time, even if we use the free account.
Read full review
Cons
Cisco
  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
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Google
  • Meet as it comes doesn't have a great way to handle large meetings.
  • I don't like the way they hide the mute button. It's a disruptive view to mute/unmute.
  • Chat box is the only way to document collaborations within the meeting.
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Likelihood to Renew
Cisco
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
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Google
This app is still having a lot of redundant features as compared to other industry apps such as Zoom and Webex which offers much more on the functionality side along with the option to have greater user access control to the admin/host of the meetings. A sense of interaction is always found to be missing in Google meet which can be easily adopted in the Zoom
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Usability
Cisco
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
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Google
Google Meet is very easy and simple to use. I can schedule a meeting right on my calendar - it literally takes a few seconds. There is no additional app I have to open to schedule anything. Guests can click on the link easily to join any meetings. 10/10!
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Support Rating
Cisco
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
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Google
Google does a great job of providing tech support for this product, as it does many others. Similarly, Google has FAQs that cover a large amount of issues faced by users. Problems have not persisted in our use of this product. Problems are resolved quickly and easily, with or without personal Google support.
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Implementation Rating
Cisco
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
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Google
No answers on this topic
Alternatives Considered
Cisco
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
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Google
The main positive feature in Google Meet over Zoom to me is the fact that Google meet can be seamlessly deployed in the browser with its full functionality. Unlike Zoom for which you need to download an extra application to use. This consequently makes workflow smooth when transitioning between something like emails and taking part in a meeting.
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Contract Terms and Pricing Model
Cisco
No answers on this topic
Google
I wasn't involved in the unit pricing factor. So far I used Google meet in the office where I got access to all these Google applications including the Google Meet feature. So I wasn't involved much in this pricing factor of Google Meet and also regarding the contact terms of the product.
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Professional Services
Cisco
No answers on this topic
Google
This is very good in the professional services as I started using this first for the professional service only. While using this Google Meet itself gives a professional feel as the UI works in a professional way. The video background modification, multi-screen feature, and some other features help in professional service.
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Return on Investment
Cisco
  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
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Google
  • Negative: on each webinar someone from our team had to write manually the people that were participating and after that matching it with the registered people list. We wasted time. It could be easily resolved by adding the export list feature
  • Positive: Collaboration and internal meetings. Calendar integration helps us save time.
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ScreenShots