145 Ratings
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Score 9 out of 100
1 Rating
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Score 7 out of 100

Feature Set Ratings

    Cloud PBX

    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Hosted PBX

    7.9
    79%
    18 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    6.8
    68%
    27 Ratings
    N/A
    0 Ratings

    User templates

    8.5
    85%
    36 Ratings
    N/A
    0 Ratings

    Call reports

    6.4
    64%
    35 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.7
    87%
    36 Ratings
    N/A
    0 Ratings

    Call Management

    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Answering rules

    8.8
    88%
    39 Ratings
    N/A
    0 Ratings

    Call recording

    6.8
    68%
    26 Ratings
    N/A
    0 Ratings

    Call park

    8.7
    87%
    35 Ratings
    N/A
    0 Ratings

    Call screening

    6.4
    64%
    32 Ratings
    N/A
    0 Ratings

    Message alerts

    7.5
    75%
    36 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.1

    Cisco Unified Communications Manager (Call Manager)

    81%

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features

    Video conferencing

    8.3
    83%
    27 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.0
    80%
    37 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.2
    82%
    14 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.0
    80%
    17 Ratings
    N/A
    0 Ratings

    Mobile apps

    7.9

    Cisco Unified Communications Manager (Call Manager)

    79%

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features

    Mobile app for iOS

    7.9
    79%
    23 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    7.8
    78%
    21 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Cisco Unified Communications Manager (Call Manager) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.9

    Cisco Unified Communications Manager (Call Manager)

    89%
    42 Ratings
    7.0

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    70%
    1 Rating

    Likelihood to Renew

    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    1 Rating

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    N/A
    0 Ratings

    Usability

    7.1

    Cisco Unified Communications Manager (Call Manager)

    71%
    4 Ratings

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    N/A
    0 Ratings

    Support Rating

    8.4

    Cisco Unified Communications Manager (Call Manager)

    84%
    27 Ratings

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    N/A
    0 Ratings

    Implementation Rating

    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    2 Ratings

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    N/A
    0 Ratings

    Likelihood to Recommend

    Cisco Unified Communications Manager (Call Manager)

    The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
    RAJESH VENGILOT | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.
    Anonymous | TrustRadius Reviewer

    Pros

    Cisco Unified Communications Manager (Call Manager)

    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.
    Anonymous | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    • MPLS circuits
    • Domestic calling plans
    • International calling plans
    Anonymous | TrustRadius Reviewer

    Cons

    Cisco Unified Communications Manager (Call Manager)

    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
    Leonardo Gonzalez | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    • Cleaner invoices
    • Easier access to support
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Cisco Unified Communications Manager (Call Manager)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 10.0
    Based on 1 answer
    We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
    Brian Munn | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    No score
    No answers yet
    No answers on this topic

    Usability

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 7.1
    Based on 4 answers
    Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
    Eduardo Viero | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 8.4
    Based on 27 answers
    CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
    Anonymous | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 10.0
    Based on 2 answers
    This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
    Brian Munn | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Cisco Unified Communications Manager (Call Manager)

    We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
    Anonymous | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    We do not use any other products.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Cisco Unified Communications Manager (Call Manager)

    • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
    • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
    • High Costs - the cost of both the license and the maintenance was much higher than other systems.
    Anonymous | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration (formerly CenturyLink)

    • Outstanding uptime
    • Good value
    Anonymous | TrustRadius Reviewer

    Add comparison