What users are saying about
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27 Ratings
31 Ratings

Cisco Webex DX80

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27 Ratings
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Score 8.2 out of 100
31 Ratings
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Score 7 out of 100

Likelihood to Recommend

Cisco Webex DX80

Perfect for the remote home office/teleworker who needs to collaborate internally and externally and perhaps doesn't want an additional phone on their desk. Well suited for people who are on meetings a lot and want to have something similar to a face-to-face with a high-quality and streamlined experience.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

Mitel MiCollab is fine for a softphone and collaboration solution. Instant messaging and screen sharing works well for team collaboration. MiCollab should suit any mid to large sized corporation looking to unify communications. The mobile app is not reliable, so if the company relies on cell phone use, then this might not be the best solution. If VoIP only, then MiCollab is servicable.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Webex DX80
Mitel MiCollab
7.2
Task Management
Cisco Webex DX80
Mitel MiCollab
6.4
Gantt Charts
Cisco Webex DX80
Mitel MiCollab
8.0
Scheduling
Cisco Webex DX80
Mitel MiCollab
7.1
Workflow Automation
Cisco Webex DX80
Mitel MiCollab
9.0
Mobile Access
Cisco Webex DX80
Mitel MiCollab
6.4
Search
Cisco Webex DX80
Mitel MiCollab
7.3
Visual planning tools
Cisco Webex DX80
Mitel MiCollab
6.1

Communication

Cisco Webex DX80
Mitel MiCollab
6.7
Chat
Cisco Webex DX80
Mitel MiCollab
8.2
Notifications
Cisco Webex DX80
Mitel MiCollab
8.4
Discussions
Cisco Webex DX80
Mitel MiCollab
7.2
Surveys
Cisco Webex DX80
Mitel MiCollab
10.0
Internal knowledgebase
Cisco Webex DX80
Mitel MiCollab
7.8
Integrates with GoToMeeting
Cisco Webex DX80
Mitel MiCollab
1.0
Integrates with Gmail and Google Hangouts
Cisco Webex DX80
Mitel MiCollab
4.0
Integrates with Outlook
Cisco Webex DX80
Mitel MiCollab
7.4

File Sharing & Management

Cisco Webex DX80
Mitel MiCollab
6.7
Video files
Cisco Webex DX80
Mitel MiCollab
7.1
Audio files
Cisco Webex DX80
Mitel MiCollab
6.2
Document collaboration
Cisco Webex DX80
Mitel MiCollab
6.4
Access control
Cisco Webex DX80
Mitel MiCollab
6.7
Advanced security features
Cisco Webex DX80
Mitel MiCollab
6.2
Integrates with Google Drive
Cisco Webex DX80
Mitel MiCollab
8.0
Device sync
Cisco Webex DX80
Mitel MiCollab
6.2

Pros

Cisco Webex DX80

  • It's super easy to use.
  • It looks nice.
  • Sound and video quality is great.
  • UI and performance are great.
  • Build quality is great.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

  • For a user, once you get everything set up, attendance is pretty seamless.
  • This provides easy access for meetings that involve only a call.
  • We use it also to share screens and information and it works well for this.
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex DX80

  • Lacking fancy features like background blurrying and MS Teams integration ( available on the desk pro device)
  • During setup the difference between registering the device as either s perdonal or room device wasn't clear untill I wasn't able to perform certain actions such as teansferring a meeting from mobile to dx80. I had to reset and re-register the device in room mode to get it to work as I expected.
Wouter Hindriks | TrustRadius Reviewer

Mitel MiCollab

  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
Nathan Venno | TrustRadius Reviewer

Usability

Cisco Webex DX80

Cisco Webex DX80 8.6
Based on 8 answers
With its low learning curve, it is very easy to use, even for some that have never used this type of collaboration tool.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Support Rating

Cisco Webex DX80

Cisco Webex DX80 8.5
Based on 16 answers
We have never had any issues so far except that there is some flakiness in the internet bandwidth now that everyone works from home, etc. We have a very good IT team that is on top of any challenges executives face while using the system. They also take care proactively of any updates they need to do to keep everything up and working.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

Mitel MiCollab 6.5
Based on 4 answers
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite.The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Webex DX80

We use the complete Cisco Webex portfolio of products to complement each other to ensure a very productive and efficient collaborative offering. All systems work very well together and in tandem with the Cisco infrastructure that we have within our company including telecommunications. The integration with email platforms as well to allow for the synchronization of calendars and other information is a great asset to team members.
Brian Socia | TrustRadius Reviewer

Mitel MiCollab

Both products work really well. Both require a good amount of setup. MiCollab is much cheaper with an equal amount of quality.
Steve Davis | TrustRadius Reviewer

Return on Investment

Cisco Webex DX80

  • It helped us get our Sr. Leadership team familiar with and excited about Webex. Then, them spreading the word helped align the company with the new Webex software coming and saved us a bunch on training. When users were more excited about a product, they soak it in better.
  • This device has been a mainstay in our COVID working from home plans. This allows the business to keep running AND meet face to face when it's not safe yet to do so.
Joshua Baever | TrustRadius Reviewer

Mitel MiCollab

  • Increased work ability during pandemic
  • Now vital part of our disaster recovery plan
  • Looking at this app to replace need to provide admin a dedicated cell phone
Kaitlyn Wright | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex DX80

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mitel MiCollab

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Webex DX80
8.4
Mitel MiCollab
7.0

Usability

Cisco Webex DX80
8.6
Mitel MiCollab

Support Rating

Cisco Webex DX80
8.5
Mitel MiCollab
6.5

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