Cisco Webex Experience Management (discontinued) vs. Freshsuccess

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Webex Experience Management (discontinued)
Score 8.9 out of 10
Mid-Size Companies (51-1,000 employees)
Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.N/A
Freshsuccess
Score 7.8 out of 10
N/A
Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their…
$79
per month
Pricing
Cisco Webex Experience Management (discontinued)Freshsuccess
Editions & Modules
No answers on this topic
Estate
$79 billed annually
per month per user
Estate
$95 billed monthly
per month per user
Forest
$129 billed annually
per month per user
Forest
$150 billed monthly
per month per user
Offerings
Pricing Offerings
Cisco Webex Experience Management (discontinued)Freshsuccess
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Cisco Webex Experience Management (discontinued)Freshsuccess
Top Pros
Top Cons
Features
Cisco Webex Experience Management (discontinued)Freshsuccess
Security
Comparison of Security features of Product A and Product B
Cisco Webex Experience Management (discontinued)
-
Ratings
Freshsuccess
10.0
5 Ratings
15% above category average
Role-based user permissions00 Ratings10.05 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Cisco Webex Experience Management (discontinued)
-
Ratings
Freshsuccess
7.1
6 Ratings
18% below category average
API00 Ratings7.25 Ratings
Integration with Salesforce.com00 Ratings7.26 Ratings
Integration with Marketo00 Ratings7.01 Ratings
Integration with Eloqua00 Ratings7.01 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Cisco Webex Experience Management (discontinued)
-
Ratings
Freshsuccess
8.6
6 Ratings
0% above category average
Product usage00 Ratings8.16 Ratings
Help desk / support tickets00 Ratings9.15 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Cisco Webex Experience Management (discontinued)
-
Ratings
Freshsuccess
7.1
6 Ratings
14% below category average
NPS surveys00 Ratings7.02 Ratings
Sponsor tracking00 Ratings7.01 Ratings
Customer profiles00 Ratings7.15 Ratings
Automated workflow00 Ratings8.06 Ratings
Internal collaboration00 Ratings5.35 Ratings
Customer health scoring00 Ratings8.16 Ratings
Customer segmentation00 Ratings7.25 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Cisco Webex Experience Management (discontinued)
-
Ratings
Freshsuccess
7.4
6 Ratings
9% below category average
Customer health trends00 Ratings9.16 Ratings
Engagement analytics00 Ratings7.06 Ratings
Revenue forecasting00 Ratings4.44 Ratings
Dashboards00 Ratings9.16 Ratings
Best Alternatives
Cisco Webex Experience Management (discontinued)Freshsuccess
Small Businesses
Sogolytics
Sogolytics
Score 8.9 out of 10
Intercom
Intercom
Score 8.7 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Webex Experience Management (discontinued)Freshsuccess
Likelihood to Recommend
8.9
(13 ratings)
6.3
(6 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
Usability
8.2
(1 ratings)
-
(0 ratings)
Support Rating
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
Cisco Webex Experience Management (discontinued)Freshsuccess
Likelihood to Recommend
Discontinued Products
Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business
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Freshworks Inc
Any SaaS company that needs to measure and track the health of client and user accounts will find the data provided by Natero extremely useful. If you have a support team that is tracking tickets, to-do-lists, etc. across different platforms, you'll be happy to know that you can consolidate most of those existing workflows into Natero, making this a single platform for your CES team to keep things running smoothly.
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Pros
Discontinued Products
  • Audio and video quality is amazing.
  • Screen sharing is easy.
  • Very secure connection.
  • Collaboration is made easy.
  • Easy access thanks to different versions available.
Read full review
Freshworks Inc
  • Love the accounts view to see all my accounts, their health and some helpful stats!
  • The charting is relevant and detailed for customers to understand their usage of our product. The look and feel is very clean and easy to understand.
  • In the account, you can link to other documentation, which is great!
Read full review
Cons
Discontinued Products
  • Not always intuitive or user friendly
  • Getting the most out of the software requires dedicated personnel/time
  • Not that useful unless you'll do something with the data
Read full review
Freshworks Inc
  • Make set up more self-service. We are changing a lot of systems, and it was challenging to have to coordinate every item with Natero.
  • Automatically triggered emails based on certain usage.
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Likelihood to Renew
Discontinued Products
We are happy with Cisco webex services. Webex is great platform to conduct our all kind of online meets.
Read full review
Freshworks Inc
No answers on this topic
Usability
Discontinued Products
No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps
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Freshworks Inc
No answers on this topic
Support Rating
Discontinued Products
Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
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Freshworks Inc
No answers on this topic
Alternatives Considered
Discontinued Products
As I remember in 2011-12 Cisco was [the] only goto collaboration tool and it made [the] life of [the] entire team [fun-filled] and productive. The ease of connecting [teams] across the world and making communication effective[.]
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Freshworks Inc
I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce much more.
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Return on Investment
Discontinued Products
  • We have been able to show that an improved Member Satisfaction score often leads to cost savings and deeper share of wallet.
  • We have been able to survey our members throughout the lifetime of their relationship with us and gage their overall satisfaction.
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Freshworks Inc
  • Visibility - We can now see in one place the many dimensions of customer health
  • Focus - Knowing who is in trouble and how that affects the business means teams can focus on key accounts
  • Insight - Natero shows the effectiveness of common actions, therefore we can improve processes over time
Read full review
ScreenShots

Freshsuccess Screenshots

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