Cisco Webex Experience Management (discontinued) vs. Freshsuccess
Cisco Webex Experience Management (discontinued) vs. Freshsuccess
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Webex Experience Management (discontinued) | Mid-Size Companies (51-1,000 employees) | Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available. | N/A | |
Freshsuccess | N/A | Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their… | $79 per month |
Cisco Webex Experience Management (discontinued) | Freshsuccess | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Cisco Webex Experience Management (discontinued) | Freshsuccess | |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Cisco Webex Experience Management (discontinued) | Freshsuccess | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Webex Experience Management (discontinued) | Freshsuccess | |
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Likelihood to Recommend | 8.9 (13 ratings) | 6.3 (6 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | - (0 ratings) |
Usability | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (1 ratings) | - (0 ratings) |
Cisco Webex Experience Management (discontinued) | Freshsuccess | |
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Likelihood to Recommend | Discontinued Products | Freshworks Inc |
Pros | Discontinued Products | Freshworks Inc |
Cons | Discontinued Products | Freshworks Inc |
Likelihood to Renew | Discontinued Products | Freshworks Inc No answers on this topic |
Usability | Discontinued Products | Freshworks Inc No answers on this topic |
Support Rating | Discontinued Products | Freshworks Inc No answers on this topic |
Alternatives Considered | Discontinued Products | Freshworks Inc |
Return on Investment | Discontinued Products | Freshworks Inc |
ScreenShots | Freshsuccess Screenshots |