6 Ratings
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Score 8.1 out of 100
10 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Cisco Webex Experience Management

[Cisco] Webex Experience Management is suited ideally in these places 1. Greenfield Opportunities 2. Measuring Customer journey's throughout the customer lifecycle and seeing where the optimal service fails or needs improvement[Cisco] Webex Experience is NOT suited in scenarios where 1. Customer has invested in Medallia or Qualtrics and is happy using them. The incentive to make the change is not tangible and having to retrain and relaunch using a new tool seems to be not sellable.
Badri Sampath | TrustRadius Reviewer

Freshsuccess (formerly Natero)

Any SaaS company that needs to measure and track the health of client and user accounts will find the data provided by Natero extremely useful. If you have a support team that is tracking tickets, to-do-lists, etc. across different platforms, you'll be happy to know that you can consolidate most of those existing workflows into Natero, making this a single platform for your CES team to keep things running smoothly.
Garrett Genest | TrustRadius Reviewer

Feature Rating Comparison

Security

Cisco Webex Experience Management
Freshsuccess (formerly Natero)
10.0
Role-based user permissions
Cisco Webex Experience Management
Freshsuccess (formerly Natero)
10.0

Platform & Infrastructure

Cisco Webex Experience Management
Freshsuccess (formerly Natero)
7.2
API
Cisco Webex Experience Management
Freshsuccess (formerly Natero)
7.5
Integration with Salesforce.com
Cisco Webex Experience Management
Freshsuccess (formerly Natero)
7.5
Integration with Marketo
Cisco Webex Experience Management
Freshsuccess (formerly Natero)
7.0
Integration with Eloqua
Cisco Webex Experience Management
Freshsuccess (formerly Natero)
7.0

Customer Data Extraction / Integration

Cisco Webex Experience Management
Freshsuccess (formerly Natero)
8.7
Product usage
Cisco Webex Experience Management
Freshsuccess (formerly Natero)
8.3
Help desk / support tickets
Cisco Webex Experience Management
Freshsuccess (formerly Natero)
9.2

Customer Success Management

Cisco Webex Experience Management
Freshsuccess (formerly Natero)
7.3
NPS surveys
Cisco Webex Experience Management
Freshsuccess (formerly Natero)
7.0
Sponsor tracking
Cisco Webex Experience Management
Freshsuccess (formerly Natero)
7.0
Customer profiles
Cisco Webex Experience Management
Freshsuccess (formerly Natero)
7.2
Automated workflow
Cisco Webex Experience Management
Freshsuccess (formerly Natero)
8.0
Internal collaboration
Cisco Webex Experience Management
Freshsuccess (formerly Natero)
5.8
Customer health scoring
Cisco Webex Experience Management
Freshsuccess (formerly Natero)
8.3
Customer segmentation
Cisco Webex Experience Management
Freshsuccess (formerly Natero)
7.5

CSM Reporting & Analytics

Cisco Webex Experience Management
Freshsuccess (formerly Natero)
7.4
Customer health trends
Cisco Webex Experience Management
Freshsuccess (formerly Natero)
9.2
Engagement analytics
Cisco Webex Experience Management
Freshsuccess (formerly Natero)
7.0
Revenue forecasting
Cisco Webex Experience Management
Freshsuccess (formerly Natero)
4.4
Dashboards
Cisco Webex Experience Management
Freshsuccess (formerly Natero)
9.2

Pros

Cisco Webex Experience Management

  • They allow us to create surveys based on our current need or projects.
  • Their dashboards are customizable from user to user.
Anonymous | TrustRadius Reviewer

Freshsuccess (formerly Natero)

  • Love the accounts view to see all my accounts, their health and some helpful stats!
  • The charting is relevant and detailed for customers to understand their usage of our product. The look and feel is very clean and easy to understand.
  • In the account, you can link to other documentation, which is great!
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Experience Management

  • Integrated Reporting including Contact Center
  • Ability to see real time monitoring of a Survey Campaign
  • Campaign Orchestration Engine for Outbound
Badri Sampath | TrustRadius Reviewer

Freshsuccess (formerly Natero)

  • Make set up more self-service. We are changing a lot of systems, and it was challenging to have to coordinate every item with Natero.
  • Automatically triggered emails based on certain usage.
Anonymous | TrustRadius Reviewer

Usability

Cisco Webex Experience Management

Cisco Webex Experience Management 8.2
Based on 1 answer
No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps
Badri Sampath | TrustRadius Reviewer

Freshsuccess (formerly Natero)

No score
No answers yet
No answers on this topic

Support Rating

Cisco Webex Experience Management

Cisco Webex Experience Management 8.2
Based on 1 answer
Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
Badri Sampath | TrustRadius Reviewer

Freshsuccess (formerly Natero)

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Webex Experience Management

[Cisco] Webex Experience Management integrated with Contact Center is a key differentiator rather than having standalone evaluation tools like Qualtrics which are managed by the Marketing team. Contact Center feedback should be managed by a solution that integrates tightly and not by marketing teams as the feedback from the marketing campaigns don't effectively close the feedback loop for actionable intelligence within the contact center and is lost.
Badri Sampath | TrustRadius Reviewer

Freshsuccess (formerly Natero)

I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce much more.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Webex Experience Management

  • We have been able to show that an improved Member Satisfaction score often leads to cost savings and deeper share of wallet.
  • We have been able to survey our members throughout the lifetime of their relationship with us and gage their overall satisfaction.
Anonymous | TrustRadius Reviewer

Freshsuccess (formerly Natero)

  • Visibility - We can now see in one place the many dimensions of customer health
  • Focus - Knowing who is in trouble and how that affects the business means teams can focus on key accounts
  • Insight - Natero shows the effectiveness of common actions, therefore we can improve processes over time
Ewen Fortune | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Experience Management

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Experience Management Editions & Modules

Edition
FREE$01
BASIC$252
STANDARD$503
PREMIUM$1004
EASY12 ¢5
ENTERPRISE$5006
  1. Per Month / 50 Responses / 1 user
  2. Per Month / 200 Responses / 2 users
  3. Per Month / 500 Responses / 2 users
  4. Per Month / 1000 Responses / 4 users
  5. Per Response / Unlimited users
  6. Customized Usage Packages
Additional Pricing Details

Freshsuccess (formerly Natero)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Freshsuccess (formerly Natero) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Webex Experience Management
8.7
Freshsuccess (formerly Natero)
6.6

Usability

Cisco Webex Experience Management
8.2
Freshsuccess (formerly Natero)

Support Rating

Cisco Webex Experience Management
8.2
Freshsuccess (formerly Natero)

Add comparison