What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
373 Ratings
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Totango

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
373 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

    Security

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    8.2

    Totango

    82%
    Totango ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    8.2
    82%
    172 Ratings

    Platform & Infrastructure

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    7.8

    Totango

    78%
    Totango ranks higher in 3/3 features

    API

    N/A
    0 Ratings
    8.0
    80%
    138 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    7.8
    78%
    166 Ratings

    Integration with Marketo

    N/A
    0 Ratings
    7.6
    76%
    33 Ratings

    Customer Data Extraction / Integration

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    7.3

    Totango

    73%
    Totango ranks higher in 2/2 features

    Product usage

    N/A
    0 Ratings
    7.6
    76%
    228 Ratings

    Help desk / support tickets

    N/A
    0 Ratings
    7.0
    70%
    152 Ratings

    Customer Success Management

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    7.7

    Totango

    77%
    Totango ranks higher in 7/7 features

    NPS surveys

    N/A
    0 Ratings
    7.7
    77%
    113 Ratings

    Sponsor tracking

    N/A
    0 Ratings
    6.1
    61%
    6 Ratings

    Customer profiles

    N/A
    0 Ratings
    8.3
    83%
    235 Ratings

    Automated workflow

    N/A
    0 Ratings
    7.8
    78%
    224 Ratings

    Internal collaboration

    N/A
    0 Ratings
    7.9
    79%
    211 Ratings

    Customer health scoring

    N/A
    0 Ratings
    7.5
    75%
    237 Ratings

    Customer segmentation

    N/A
    0 Ratings
    8.4
    84%
    228 Ratings

    CSM Reporting & Analytics

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    7.6

    Totango

    76%
    Totango ranks higher in 4/4 features

    Customer health trends

    N/A
    0 Ratings
    7.3
    73%
    227 Ratings

    Engagement analytics

    N/A
    0 Ratings
    7.8
    78%
    215 Ratings

    Revenue forecasting

    N/A
    0 Ratings
    7.6
    76%
    163 Ratings

    Dashboards

    N/A
    0 Ratings
    7.7
    77%
    223 Ratings

    Attribute Ratings

    • Cisco Webex Experience Management is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • Cisco Webex Experience Management and Totango are tied in 1 area: Usability

    Likelihood to Recommend

    8.6

    Cisco Webex Experience Management

    86%
    10 Ratings
    8.0

    Totango

    80%
    245 Ratings

    Likelihood to Renew

    Cisco Webex Experience Management

    N/A
    0 Ratings
    8.6

    Totango

    86%
    7 Ratings

    Usability

    8.2

    Cisco Webex Experience Management

    82%
    1 Rating
    8.2

    Totango

    82%
    95 Ratings

    Availability

    Cisco Webex Experience Management

    N/A
    0 Ratings
    9.8

    Totango

    98%
    4 Ratings

    Performance

    Cisco Webex Experience Management

    N/A
    0 Ratings
    8.4

    Totango

    84%
    2 Ratings

    Support Rating

    8.2

    Cisco Webex Experience Management

    82%
    1 Rating
    7.9

    Totango

    79%
    94 Ratings

    Online Training

    Cisco Webex Experience Management

    N/A
    0 Ratings
    7.0

    Totango

    70%
    1 Rating

    Implementation Rating

    Cisco Webex Experience Management

    N/A
    0 Ratings
    10.0

    Totango

    100%
    23 Ratings

    Configurability

    Cisco Webex Experience Management

    N/A
    0 Ratings
    7.6

    Totango

    76%
    3 Ratings

    Ease of integration

    Cisco Webex Experience Management

    N/A
    0 Ratings
    8.0

    Totango

    80%
    8 Ratings

    Product Scalability

    Cisco Webex Experience Management

    N/A
    0 Ratings
    9.4

    Totango

    94%
    3 Ratings

    Vendor post-sale

    Cisco Webex Experience Management

    N/A
    0 Ratings
    8.0

    Totango

    80%
    1 Rating

    Vendor pre-sale

    Cisco Webex Experience Management

    N/A
    0 Ratings
    8.0

    Totango

    80%
    1 Rating

    Likelihood to Recommend

    Cisco

    Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business
    Read full review

    Totango

    Totango has been amazing! The product is extremely user-friendly and allows for quick wins both on a small and large scale. Totango provides so much access to help - support, knowledge base, ask me anything sessions, creator campus, tutorial videos. Overall, an amazing experience using this product and working with the Totango team!
    Read full review

    Pros

    Cisco

    • Audio and video quality is amazing.
    • Screen sharing is easy.
    • Very secure connection.
    • Collaboration is made easy.
    • Easy access thanks to different versions available.
    Read full review

    Totango

    • It does NPS surveys well.
    • It does segmented campaigns well as the different activity/engagement filters you can apply to a campaign make it easy to target specific groups in a scaleable way!
    • It provides the ability to store the history of client touchpoints in one place making internal account management transitions much easier.
    Read full review

    Cons

    Cisco

    • No break out rooms[.]
    • Expensive relative to other similar products[.]
    • Video call is not effective as Zoom[.]
    • Ask to download client always[.]
    Read full review

    Totango

    • There are a lot of limitations on the types of reports that you can set up
    • Task management is really weak and we use Clickup instead
    • Initial setup is fairly complex and can take upto 6-8 months to get things going
    Read full review

    Pricing Details

    Cisco Webex Experience Management

    Starting Price

    $0 Per Month / 50 Responses / 1 user

    Editions & Modules

    Cisco Webex Experience Management editions and modules pricing
    EditionModules
    FREE$01
    BASIC$252
    STANDARD$503
    PREMIUM$1004
    EASY12 ¢5
    ENTERPRISE$5006

    Footnotes

    1. Per Month / 50 Responses / 1 user
    2. Per Month / 200 Responses / 2 users
    3. Per Month / 500 Responses / 2 users
    4. Per Month / 1000 Responses / 4 users
    5. Per Response / Unlimited users
    6. Customized Usage Packages

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Totango

    Starting Price

    $0

    Editions & Modules

    Totango editions and modules pricing
    EditionModules
    Community Edition$01
    Starter$4992

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Try for Free

    Likelihood to Renew

    Cisco

    No answers on this topic

    Totango

    I personally believe Totango is the right Customer Success Tool for me, my team, and my organization. I couldn't find limitations until now, it's capabilities are on point and it's very scalable. of course, transitioning to another tool would mean a lot of hours and training, and would expose risks
    Read full review

    Usability

    Cisco

    No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps
    Read full review

    Totango

    It is easy to use and understand, and simple to follow day to day. Logging notes and tasks is one of the key areas this is utilised along with tracking reports and accessing key data points for conversations with customers which is helpful. Mobile app helps too to access information on the go.
    Read full review

    Reliability and Availability

    Cisco

    No answers on this topic

    Totango

    I have yet to experience any downtime with Totango (knock on wood) so reliability has been really top tier since we were onboarded. Given that the support team has been really helpful so far, I can imagine should downtime every be the case, they'll be able to communicate proactively/effectively on the current state of the platform
    Read full review

    Performance

    Cisco

    No answers on this topic

    Totango

    At times the integration sync can be really slow when it comes to touchpoints. I can't say the same for customer health syncing, but I do tend to notice the lag from email syncing, and in those cases, I will need to refresh the Totango page a couple of times or wait a couple of extra seconds/minutes for it to show up.
    Read full review

    Support Rating

    Cisco

    Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
    Read full review

    Totango

    I give Totango a support rating of 10 because I can always get support whenever needed. If its a technical issue, I know I can email their support team for help. If it's a more in depth question with respect to our instance of Totango, I can reach out to our CSM and always get help in a very reasonable amount of time. I always look to Totango as the standard when I think of how to best communicate and support our own customers.
    Read full review

    Online Training

    Cisco

    No answers on this topic

    Totango

    Our CSM did a great job of conducting the training so we understand, at the very least, the functionality that is directly relevant to us. This also allowed us to train our own new team mates when onboarding based on the training flow that was first presented to us. This was also conducted as a interactive sessions, as training are notoriously known to be dry
    Read full review

    Implementation Rating

    Cisco

    No answers on this topic

    Totango

    Totango has been easy for our team to integrate most of our new features into, which is great considering we have to factor in the customers' usage of the new features into all of the health and usage metrics we have. It has taken a while to integrate our second product however, which is why I would rank this a 7.
    Read full review

    Alternatives Considered

    Cisco

    Cisco Webex Experience Management offers customers a comprehensive selection of maturity models during the subscription, depending on their needs. One agreement covers software, features, services, and technical support. easy-to-use SaaS-based product that brands can use to measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights for Customer Experience improvement, and address issues as they happen at any touchpoint of interaction with the customer. The vendor further states a brand can go live in just 30 minutes across a global network of locations and multiple touchpoints of interaction, and that the solution is designed to integrate with the users’ existing tools including CRM solutions, POS data, and ERP solutions.
    Read full review

    Totango

    I think Totango has features and implementation very similar to top-of-the-line CRMs but is easier to implement. Its incredibly visibly pleasing and out-of-the-box dashboards make it easy to get immediate visibility into your customer landscape. They also have a great customer support offer that allows you to join weekly Q&A sessions with great follow-ups, so you are sure to get everything right from the start.
    Read full review

    Scalability

    Cisco

    No answers on this topic

    Totango

    Information keeps missing and changing in totango . Because of that there is are lot of problems with it. We need to manually keep the backup in an another file. More over if in case we take the backup its so hard to track since its all in numbers. Totango can be much better if the cloud storage is working fine. My company is planning to discontinue due to this factor
    Read full review

    Return on Investment

    Cisco

    • Improved on work speed and efficiency by working in great and organized teams.
    • Management of customer journey in an orderly way.
    • It cuts off some people from joining or participating in a meeting.
    Read full review

    Totango

    • Since using Totango we have seen our engagement numbers go up as we are better able to identify the groups that are struggling.
    • We have also seen an increase in retention as we are more consistent in messaging and not missing any data.
    Read full review

    Screenshots

    Add comparison