9 Ratings
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Score 9.5 out of 100
41 Ratings
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Score 7 out of 100

Feature Set Ratings

  • Cisco Webex Social (Discontinued) ranks higher in 2 feature sets: Communication, File Sharing & Management

Communication

10.0

Cisco Webex Social (Discontinued)

100%
7.3

Mitel MiCollab

73%
Mitel MiCollab ranks higher in 6/8 features

Chat

10.0
100%
1 Rating
8.0
80%
12 Ratings

Integrates with Outlook

10.0
100%
1 Rating
8.0
80%
6 Ratings

Notifications

N/A
0 Ratings
8.1
81%
12 Ratings

Discussions

N/A
0 Ratings
7.2
72%
7 Ratings

Surveys

N/A
0 Ratings
8.0
80%
2 Ratings

Internal knowledgebase

N/A
0 Ratings
8.5
85%
6 Ratings

Integrates with GoToMeeting

N/A
0 Ratings
5.3
53%
4 Ratings

Integrates with Gmail and Google Hangouts

N/A
0 Ratings
5.3
53%
4 Ratings

File Sharing & Management

8.3

Cisco Webex Social (Discontinued)

83%
7.1

Mitel MiCollab

71%
Mitel MiCollab ranks higher in 5/7 features

Document collaboration

10.0
100%
1 Rating
5.1
51%
5 Ratings

Access control

10.0
100%
1 Rating
8.0
80%
8 Ratings

Advanced security features

5.0
50%
1 Rating
7.9
79%
7 Ratings

Video files

N/A
0 Ratings
5.1
51%
5 Ratings

Audio files

N/A
0 Ratings
7.0
70%
7 Ratings

Integrates with Google Drive

N/A
0 Ratings
8.0
80%
1 Rating

Device sync

N/A
0 Ratings
8.5
85%
7 Ratings

Project Management

Cisco Webex Social (Discontinued)

Feature Set Not Supported
N/A
7.8

Mitel MiCollab

78%
Mitel MiCollab ranks higher in 7/7 features

Task Management

N/A
0 Ratings
9.1
91%
6 Ratings

Gantt Charts

N/A
0 Ratings
9.0
90%
2 Ratings

Scheduling

N/A
0 Ratings
8.3
83%
8 Ratings

Workflow Automation

N/A
0 Ratings
8.1
81%
4 Ratings

Mobile Access

N/A
0 Ratings
6.8
68%
11 Ratings

Search

N/A
0 Ratings
6.6
66%
8 Ratings

Visual planning tools

N/A
0 Ratings
6.4
64%
5 Ratings

Attribute Ratings

  • Cisco Webex Social (Discontinued) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Cisco Webex Social (Discontinued)

100%
1 Rating
7.2

Mitel MiCollab

72%
13 Ratings

Usability

Cisco Webex Social (Discontinued)

N/A
0 Ratings
9.0

Mitel MiCollab

90%
1 Rating

Support Rating

Cisco Webex Social (Discontinued)

N/A
0 Ratings
6.4

Mitel MiCollab

64%
6 Ratings

Likelihood to Recommend

Cisco

For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.
Read full review

Mitel Networks Corporation

MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.
Read full review

Pros

Cisco

  • Easy to use.
  • No special setup.
  • Doesn't require any special hardware.
Read full review

Mitel Networks Corporation

  • Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient.
  • The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone.
  • The customer support for the product is first-rate. They are always present and helpful when needed.
Read full review

Cons

Cisco

  • Recording feature cannot record phone sound just computer sound.
  • Recording feature does not generate a file with "known" extension, it needs specific player.
Read full review

Mitel Networks Corporation

  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
Read full review

Pricing Details

Cisco Webex Social (Discontinued)

Starting Price

Editions & Modules

Cisco Webex Social (Discontinued) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Mitel MiCollab

    Starting Price

    Editions & Modules

    Mitel MiCollab editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Cisco

      No answers on this topic

      Mitel Networks Corporation

      It's very easy to use and setup for everyone who is tech savvy or not!
      Read full review

      Support Rating

      Cisco

      No answers on this topic

      Mitel Networks Corporation

      Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite. The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
      Read full review

      Alternatives Considered

      Cisco

      It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.
      Read full review

      Mitel Networks Corporation

      MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
      Read full review

      Return on Investment

      Cisco

      • It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
      • Great user experience.
      • Users like it.
      Read full review

      Mitel Networks Corporation

      • I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.
      Read full review

      Add comparison