7 Ratings
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Score 8.9 out of 100
32 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Cisco Webex Social (Discontinued)

For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

Mitel MiCollab works great for organizations that require its employees to communicate on a consistent basis. It provides everything a company might need to communicate, collaborate, and share insights. The software would be much less appropriate for smaller companies with only a small number of employees working together in close quarters in addition to those where employees complete tasks with little to no team input.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Communication

Cisco Webex Social (Discontinued)
10.0
Mitel MiCollab
6.9
Chat
Cisco Webex Social (Discontinued)
10.0
Mitel MiCollab
8.6
Integrates with Outlook
Cisco Webex Social (Discontinued)
10.0
Mitel MiCollab
7.4
Notifications
Cisco Webex Social (Discontinued)
Mitel MiCollab
8.8
Discussions
Cisco Webex Social (Discontinued)
Mitel MiCollab
8.2
Surveys
Cisco Webex Social (Discontinued)
Mitel MiCollab
10.0
Internal knowledgebase
Cisco Webex Social (Discontinued)
Mitel MiCollab
7.5
Integrates with GoToMeeting
Cisco Webex Social (Discontinued)
Mitel MiCollab
1.0
Integrates with Gmail and Google Hangouts
Cisco Webex Social (Discontinued)
Mitel MiCollab
4.0

File Sharing & Management

Cisco Webex Social (Discontinued)
8.3
Mitel MiCollab
7.4
Document collaboration
Cisco Webex Social (Discontinued)
10.0
Mitel MiCollab
6.4
Access control
Cisco Webex Social (Discontinued)
10.0
Mitel MiCollab
7.6
Advanced security features
Cisco Webex Social (Discontinued)
5.0
Mitel MiCollab
7.4
Video files
Cisco Webex Social (Discontinued)
Mitel MiCollab
7.1
Audio files
Cisco Webex Social (Discontinued)
Mitel MiCollab
8.1
Integrates with Google Drive
Cisco Webex Social (Discontinued)
Mitel MiCollab
8.0
Device sync
Cisco Webex Social (Discontinued)
Mitel MiCollab
7.3

Project Management

Cisco Webex Social (Discontinued)
Mitel MiCollab
7.1
Task Management
Cisco Webex Social (Discontinued)
Mitel MiCollab
7.5
Gantt Charts
Cisco Webex Social (Discontinued)
Mitel MiCollab
8.0
Scheduling
Cisco Webex Social (Discontinued)
Mitel MiCollab
7.1
Workflow Automation
Cisco Webex Social (Discontinued)
Mitel MiCollab
6.1
Mobile Access
Cisco Webex Social (Discontinued)
Mitel MiCollab
7.2
Search
Cisco Webex Social (Discontinued)
Mitel MiCollab
8.0
Visual planning tools
Cisco Webex Social (Discontinued)
Mitel MiCollab
6.1

Pros

Cisco Webex Social (Discontinued)

  • Easy to use.
  • No special setup.
  • Doesn't require any special hardware.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

  • Easy access to company phone and voicemail, no matter where you are working
  • Instant messaging worked well for quick questions/conversations with colleagues
  • Screen share feature worked well
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Social (Discontinued)

  • Recording feature cannot record phone sound just computer sound.
  • Recording feature does not generate a file with "known" extension, it needs specific player.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
Nathan Venno | TrustRadius Reviewer

Support Rating

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Mitel MiCollab

Mitel MiCollab 6.5
Based on 4 answers
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite.The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Social (Discontinued)

It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

I believe that most of my colleages prefer Webex. That could just be that people like that with which they are familiar. But, I can't really say. Webex did seem to be easier to use from my perspective.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Webex Social (Discontinued)

  • It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
  • Great user experience.
  • Users like it.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

  • Increased work ability during pandemic
  • Now vital part of our disaster recovery plan
  • Looking at this app to replace need to provide admin a dedicated cell phone
Kaitlyn Wright | TrustRadius Reviewer

Pricing Details

Cisco Webex Social (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mitel MiCollab

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Webex Social (Discontinued)
10.0
Mitel MiCollab
7.2

Support Rating

Cisco Webex Social (Discontinued)
Mitel MiCollab
6.5

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